Jerry's Self Storage

The business has responded.  Please see below:Our sincere apologies as we could not accommodate [redacted] for a July [redacted] move out date, we were to be closed due to the Federal holiday. All documents signed by [redacted] are available for your review. No further comments or rebuttal...

other than the fact, in all instances [redacted]'s issues were managed and resolved in a most appropriate manner. Nonetheless [redacted]'s deposit was refunded immediately upon his move out.

Review: I'd like to first state that I am a 19 year Active Duty [redacted] and am bound to my orders of the [redacted]. With that said, Jerry's Self Storage of [redacted] does not understand what that means. I am at the mercy of where and when the [redacted] chooses to send me. I received orders out of [redacted] and gave plenty of notice to vacate from my storage unit (over a months notice when only 15 days are required). Never once did anybody there tell me that if I went over the 1st of the month I'd be responsible for an entire months rent and not prorated for the days of the month that were used. Thus I based my moving truck rental reservations based on when I was to leave. I went back to confirm my move out date was THEN told(AFTER I made reservations)that I'd be charged for the whole month of July because of my move out date of * July. I have no choice of my leave date and find it ridiculous that they won't pro-rate me the * days of July. After explaining this to the woman at the counter she said she understood my dilemma and agreed to let me stay until the [redacted], with my move out date showing ** June on the books so I wouldn't be charged.(I have two signed and dated copies of this)I asked if I'd have access on the [redacted] she said yes, I thanked her then left. I went back to confirm two weeks before my leave date and was told they'd be closed on the [redacted] and handed a paper that said I had to be out by the [redacted] per my contract or I'd be charged for the month of July and do not harass us further written on the bottom. I never once harassed anybody, she on the other hand contacted my military command claiming that I threatened her. I was not rude or threatening or in any way harassing. But in the end, I was lied to so that I would leave. Had I not come back before the date that we had agreed on, I would've unknowingly been charged for the full month. That is just bad business. Because of her lie, I had to change my truck date and incurred charges for that as well.Desired Settlement: I feel that there should be a military clause that allows a service member with orders to break there contract without repercussions just like any type of housing lease. I feel that to charge us the full month of rent when we are not at liberty to choose our leave date is unfair. I'd like to ensure that I also receive my full deposit back as well within a timely manner.

Business

Response:

The business has responded. Please see below:Our sincere apologies as we could not accommodate [redacted] for a July [redacted] move out date, we were to be closed due to the Federal holiday. All documents signed by [redacted] are available for your review. No further comments or rebuttal other than the fact, in all instances [redacted]'s issues were managed and resolved in a most appropriate manner. Nonetheless [redacted]'s deposit was refunded immediately upon his move out.