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Jerry's Tree & Landscaping

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Jerry's Tree & Landscaping Reviews (6)

I am rejecting this response because:Dear Mr[redacted]As 81 year old citizens, my wife, [redacted] and I learned years ago to never misrepresent facts.  The facts in this case are as stated in my letter to CEO Sacramento Revdex.com dated August 11, 2016.I have a copy of the email sent to me by Mr. [redacted] on April 12 not the 14th as he stated.  Unfortunately, I am not able to send it attached to this message but I am sending it via USPS today for your information. Your review of that email makes it clear that Mr. [redacted] was fully aware that I had called him that morning as the email from him was sent at 12:31 p.m. on Tuesday April 12th.  You will receive that information in a few days.  Sincerely,[redacted]Colonel USMC (Ret)

It has been resolved with customerHenning MortensenBond Driving School

Customer completed initial evaluation and was in need of van equipment van that we have available for her.  All she needs to do is call the office and schedule an appointment. her hand control evaluation shows that she requires 12 hours of in car training for her certification of ability to use...

hand control. Bond Driving School has a strict no refund policy and  therefore the  hours and account never expires.  All she has to do is call us to schedule the training and get certified.

Please understand at no time did Mr. [redacted] inform us that there would be a cancellation fee of $250.  However, we are fine with you closing out this case. Sincerely, [redacted]

I am rejecting this response because:  I disagree with Bond completely.  There was no mention of a "no refund" policy until I asked for one.  I have email with day sent to prove it was AFTER I asked to cancel.  When I asked why, I only received the same no-answer-answer.  They refuse to address issues or even answer my questions.  Show me when I agreed to purchase training and have additional equipment installed.  Why is Bond's interpretation of verbal statements any more valid than mine?  We spent $51,000 on a van equipped by Mobility Works to meet my requirements, so why on earth would I agree to have MORE equipment installed?   So I guess we go to court.

Customer is aware of the reduction in refund due to the cost associated with loss of an scheduled appointment. The customer said during negotiation that we could charge a nominal cancelation fee.  We were unable to replace the instructor lessons due to the nature of the training and the short notice.  This matter has been resolved and customer and Bond Driving School are not seeking further actions [redacted]Owner

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