Jersey Shore Plumbing & Design

Jersey Shore Plumbing & Design was hired to turn on the water to the summer home on April 6th The job was completed and there were no leaks Customer was billed on April 7th On April 7th - Customer asked via text message if the refrigerator door was closed I replied yesthe customer was billed On April 17th received another text about the water pressure being low The low water pressure problem in the house is due to a old water main and it was recommended that the water main be replacedOn April 18th received another text saying that there was a leak on the water line to the refrigerator Jersey Shore plumbing went back to check on the house and there were no leaks On May 11th received another text saying that the leak from the back of the refrigerator line went into the living room (Jersey Shore Plumbing checked on the house prior to May 11th and there were no leaks)Also on May 11th - customer stated "bushings to the water line were laying on the floor to the refrigerator leaking like a siv" Jersey shore plumbing never worked on the refrigerator or the water line to the refrigerator.Also on May 11th customer asked for my insurance carrier and threatened legal action and he had a family full of attorneys Jersey Shore Plumbing was hired to turn the water on to the house and check for leaks and that job was completed It is suspicious that if the homeowner discovered a leak on April 18th - that he would leave the water on knowing he would not be returning until May 11th As stated earlier - there was not a leak on April 18th as I went back and checked on the houseJersey Shore Plumbing & Design is not responsible for any leak that the customer is complaining about

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me Regards, [redacted]

Complaint: ***
I am rejecting this response because: As previously stated in complaint all facts regarding complaint are accurateSince have hired a new plumber and he stated that water line was not drained properly for winter shut downThis resulted in referigerator regulator to burst over winter on two year old referigerator its obvious that when old plumber realized there error and leak they closed water valve to kitchen area to reduce leak from fridgeNew plumber stated water line working fineits also obvious that old plumber realized that there was a leak and opened back copper line to fridge and left a brass fitting on floorPlumbers respone is totally incorrect we called him ^ times between phone calls and e mails with no response back until legal action and insurance carrier request
Regards,
*** ***

Jersey Shore Plumbing & Design did the job that they were hired to do.   Turn water on and check for leaks.  As for winterizing the house, we shut water off at the street and blew air through every fixture until there was no water coming out of any fixtures.  This is the correct way and the only way to winterize a home.  We have been winterizing homes the same way for years.   As stated before in last response.  Jersey Shore Plumbing did not add, remove or touch any fittings on the back of refrigerator.  Customer must have had another plumber or the person who installed the refrigerator add the brass fittings.   Both times we were in the house -  there were no leaks.   Jersey shore Plumbing never touched any valves in the kitchen area or anywhere in the house.  The plumbing in this house is very very old and that is why we turn the water off at the street.  We purposely do not touch any valves in older homes for this reason.   Of course the new plumber is going to say that the house was not winterized properly - he is trying to gain a new customer because there is a lot of plumbing work that should be done in that house.If the customer did suspect a leak on the refrigerator on April 18th (which there was not) why would the homeowner or anybody leave the water on to the house knowing you were not coming back until May 11th. Jersey Shore Plumbing & Design is not responsible for any leaks or damage to this home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
Regards,
[redacted]

Jersey Shore Plumbing & Design was hired to turn on the water to the summer home on April 6th.   The job was completed and there were no leaks.  Customer was billed on April 7th.  On April 7th  - Customer asked via text message if the refrigerator door was closed  I...

replied yes. the customer was billed On April 17th received another text about the water pressure being low.  The low water pressure problem in the house is due to a old water main and it was recommended that the water main be replaced. On April 18th received another text saying that there was a leak on the water line to the refrigerator.  Jersey Shore plumbing went back to check on the house and there were no leaks.   On May 11th received another text saying that the leak from the back of the refrigerator line went into the living room.   (Jersey Shore Plumbing checked on the house prior to May 11th and there were no leaks)Also on May 11th - customer stated "bushings to the water line were laying on the floor to the refrigerator leaking like a siv"  Jersey shore plumbing never worked on the refrigerator or the water line to the refrigerator.Also on May 11th customer asked for my insurance carrier and threatened legal action and he had a family full of attorneys.  Jersey Shore Plumbing was hired to turn the water on to the house and check for leaks and that job was completed.  It is suspicious that if the homeowner discovered a leak on April 18th - that he would leave the water on knowing he would not be returning until May 11th.   As stated earlier - there was not a leak on April 18th as I went back and checked on the house. Jersey Shore Plumbing & Design is not responsible for any leak that the customer is complaining about.

Review: hired to turn on water on summer home created a leak by not attaching proper fitting for refrigerator water and ice maker which resulted in water leak. called and texed in excess of 6 times before threating leagal action. Asked for insurance carrier was not given.Desired Settlement: repair damage done to home from leak and fix what you have broken.

Business

Response:

Jersey Shore Plumbing & Design was hired to turn on the water to the summer home on April 6th. The job was completed and there were no leaks. Customer was billed on April 7th. On April 7th - Customer asked via text message if the refrigerator door was closed I replied yes. the customer was billed On April 17th received another text about the water pressure being low. The low water pressure problem in the house is due to a old water main and it was recommended that the water main be replaced. On April 18th received another text saying that there was a leak on the water line to the refrigerator. Jersey Shore plumbing went back to check on the house and there were no leaks. On May 11th received another text saying that the leak from the back of the refrigerator line went into the living room. (Jersey Shore Plumbing checked on the house prior to May 11th and there were no leaks)Also on May 11th - customer stated "bushings to the water line were laying on the floor to the refrigerator leaking like a siv" Jersey shore plumbing never worked on the refrigerator or the water line to the refrigerator.Also on May 11th customer asked for my insurance carrier and threatened legal action and he had a family full of attorneys. Jersey Shore Plumbing was hired to turn the water on to the house and check for leaks and that job was completed. It is suspicious that if the homeowner discovered a leak on April 18th - that he would leave the water on knowing he would not be returning until May 11th. As stated earlier - there was not a leak on April 18th as I went back and checked on the house. Jersey Shore Plumbing & Design is not responsible for any leak that the customer is complaining about.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As previously stated in complaint all facts regarding complaint are accurate. Since have hired a new plumber and he stated that water line was not drained properly for winter shut down. This resulted in referigerator regulator to burst over winter on two year old referigerator. its obvious that when old plumber realized there error and leak they closed water valve to kitchen area to reduce leak from fridge. New plumber stated water line working fine. its also obvious that old plumber realized that there was a leak and opened back copper line to fridge and left a brass fitting on floor. Plumbers respone is totally incorrect we called him ^ times between phone calls and e mails with no response back until legal action and insurance carrier request.

Regards,

Business

Response:

Jersey Shore Plumbing & Design did the job that they were hired to do. Turn water on and check for leaks. As for winterizing the house, we shut water off at the street and blew air through every fixture until there was no water coming out of any fixtures. This is the correct way and the only way to winterize a home. We have been winterizing homes the same way for years. As stated before in last response. Jersey Shore Plumbing did not add, remove or touch any fittings on the back of refrigerator. Customer must have had another plumber or the person who installed the refrigerator add the brass fittings. Both times we were in the house - there were no leaks. Jersey shore Plumbing never touched any valves in the kitchen area or anywhere in the house. The plumbing in this house is very very old and that is why we turn the water off at the street. We purposely do not touch any valves in older homes for this reason. Of course the new plumber is going to say that the house was not winterized properly - he is trying to gain a new customer because there is a lot of plumbing work that should be done in that house.If the customer did suspect a leak on the refrigerator on April 18th (which there was not) why would the homeowner or anybody leave the water on to the house knowing you were not coming back until May 11th. Jersey Shore Plumbing & Design is not responsible for any leaks or damage to this home.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.

Regards,