Jersey Tim's Appliance Repair Reviews (3)
Review: On or about August 12, 2015. I called this business to request for repair of my Gaggenau dishwasher. On Saturday, August 15, a staff of this business came to my house, inspected the dishwasher and informed me it needed a new Drain Pump. He said he will come on Monday or Tuesday to fix it. It was going to cost $279.99. He required 50% down payment. I paid $180, with a check. They never called back. I have called them so many times. Each time, I was told the part was on its way. Then early last week, I called. I was told that they might come by the weekend to fix the part. They did not show up. When I called this past Monday, they claimed someone came to my house at 1:30 on August 28. This is untrue, as there is always some at home; and they did not call to say someone was coming or to confirm the appointment. So, the repair was rescheduled for today Friday, Sept. 4 @ 11:30AM. I called at about 9:30AM to confirm that they were coming. I was told yes. At 11:50AM I called to find out if they were on the way. The person on the line asked me if I the appointment was scheduled. Yes, I said. He said I should give him 10 minutes to "buzz" me back. Thirty minutes later, no call. I called their two numbers from my house phone. It kept going to voicemail. I used a different number. Someone called "[redacted] picked up the phone and claimed to be on the road and can't access the computer to review my case. He said he'd call back in 45 minutes. I told them that I was frustrated by this experience and may need to cancel the service. I was simply told that I would lose the money I already paid. No apologies. After about a month now, and with my check cashed, they have no intention of fulfilling their part of the contract. I feel I have been scammed.Desired Settlement: Either finish the job, or refund my deposit
Review: Contact via internet & phone on 10/1/2014 to fix dishwasher. [redacted] came to property looked at the dishwasher and advised it needed a part he did not have, but would order and have in 3-4 days, but needed a $100.00 deposit which was paid by ck#[redacted]. The check was immediately cashed on 10/1/2014.We made repeated calls to [redacted] who first advised that he was not able to get the part. After 2 additional weeks, he then advised he could not get the part or provide the service. He advised that he would return the deposit, but I am still waiting.I believe he is just collecting deposits and never providing the service or returning deposits!!Desired Settlement: Bank check for full refund of $100.00
Review: I called this company to come out and check my washer that was not running right owner [redacted] came to check problem was told it was the barrings by just the sound machine was making was told it would cost me $450.00 to fix I agreed and gave him $200 cash that same day two weeks pasted and he did not call me I had to keep calling him finally after 3 weeks he came out to take washer apart and replace the barrings when he started to take apart washer he noticed other issues so I ordered the additional parts after they came in I called him back again I had to wait 3 weeks before he came out when he did more problems so I decided that I was not putting anymore money into it I asked for a refund because I had given him another $100 in cash totaling $300 he offer to give me back $100 he has only refunded $50 it now been 3 weeks and I am getting the run around I feel that I was totally taken advanage of I feel I should now get all of the $250.00 that I paid him he never called for anything Ihad to always call this is no way of doing business I would like a refund of all money paid if possible. Thank You [redacted]Desired Settlement: I want all of money paid since NO Repair was made due to the fact that he should of taken the washer apart first before he told me what was the problem with it and his lack of business matter since I always had to call him and I always got the run around.