Jes Us Electronic Medical Billing Services

Initial Business Response /* (1000, 5, 2018/01/09) */
As e repeatedly told ***, we are so very sorry for the experienceWe notified you on 12/that your coach was complete and that we would be closed for the holiday weekYou told us you would not be able to pick up the unit until after
the New YearYou did come by and pick up your lap top which you had left in your coachYou told us that you were in "no rush" to pick up your unitNo one ever told you we have a gated lot, and it is clear from driving on our lot that it is not gatedWe couldn't fence it if we wanted to, the City will not allow itOther RV lots have electrified fences and still are victims of theftWe have security patrol our lot every night at a great expense, unfortunately we can not control bad peopleWe go above and beyond to protect our property from theft, we most certainly do not "do nothing" as you are accusing us, we spend thousands of dollars every month to protect our property from theftWe have sold many coaches to *** and they patrol our lot quite frequently as wellBelieve me, no one is more upset when bad people are bad than we areWe do post on our Service Department that we are not responsible for theft or valuables left in coachesService departments in every RV, Auto, and Marine (and parking garages, hotels, even hospitals) have the same exact signsThis is not uniqueWe are very sorry this happened, we repaired all of the wiring and replaced the connectors at no charge and offered to give you new batteries at costWe hope you find another service center that provides you with what you are looking forHappy Camping
Initial Consumer Rebuttal /* (3000, 7, 2018/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, you are not stating things in the proper order, I picked up my laptop over a week prior to when you called to inform me it was readyThe employee apologized at the time for it not being ready, I did tell him there was no rushHad I been informed of your security problems I would have not been OK to wait
Second, you have stated you have spent "thousands of dollars every month" on protecting your property, why is spending $to do right by one of your customers an issue?
I am not asking for anything extra, just my trailer to be put back the way it was when I entrusted it to youIf they had stolen the wheels or the windows would you have replaced those? You already took blame by apologizing and replacing the battery chordsI don't understand why your won't replace the batteriesI paid you $for (2) gallon propane tanks (usually $each on the high-end) and (2) batteries in OctoberThat was not even days ago and to ask me to purchase new ones again when the batteries were stolen on your property while the trailer was in your care does not seem right to me
If you had knowledge that the batteries could have even possibly been stolen why did you leave them out? You could have easily removed them and placed them inside the locked trailer, you could have posted a sign warning to remove batteriesWhich you do not, I have photos of the office that clearly show no signs posted anywhere
I'm requesting the batteries be replaced in my trailer, I am OK if you would like us to install them ourselves so you will not loose employee labor costsI believe that is very fair considering you have stated the two batteries cost you $and I already paid $for two
Final Consumer Response /* (3000, 29, 2018/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As usual Sprads story is changing, when I was there initially I was told by the woman behind the counter there would be no problem with getting me a copy of the police reportShe stated she would get in touch with the manager, (whom conveniently disappeared) and would send me a copyNow their statement is they do not supply to customers because this "benefits customer in no way other than to use it against Sprad's RV" So what's in the police report? If it will "benefit me"?
Yet again, Sprads not taking responsibility for their staff and not providing quality customer service
Again I am only asking for my trailer be returned to me in the condition I entrusted it to Sprad's inNothing morePlease reimburse me for my original batteries I purchased less than months prior are supply me with new batteriesThank you
Final Business Response /* (1000, 27, 2018/02/23) */
Sprad's RV will not provide this customer with the police report filed because it is our policy not to do soThe police report benefits this customer in no way other than to use it against Sprad's RVWe are extremely sorry that a bad person whom we had no control over did a bad thingWe are not liable, *** acknowledged this and signed the acknowledgement when she dropped her RV off for serviceIt is unfortunate there are bad people in this world*** should file her own police report for the theft of her propertyWe are happy to assist her in filing her report

Initial Business Response /* (1000, 5, 2017/08/24) */
*** picked up her unit from our Service Department on August 18, with all repairs completedIf she has any issues with the manufacturer she should contact them at *** or ***

Initial Business Response /* (1000, 5, 2017/07/13) */
This is a perfect example of no good deed goes unpunished.
The manufacturer of this RV designed the waste plumbing, we did not. The manufacturer of this RV initially declined the claim stating that it is as designed and modifications are...

not covered under warranty. We appealed this decision on behalf of the customer and went to bat for them and got the manufacturer to good will a modification to make the customer happy.
We have ZERO control of how long it takes parts to get to us.
The customer's complaint is not with us as a dealership. We went above and beyond for this customer. We did not manufacture or build or design or engineer this RV. We do not have the parts, we have to order them and are at the mercy of the manufacturer shipping them.

This customer is welcome to go to another dealership and get the RV repaired. We have done everything we can. Obviously, instead of contacting us to discuss their concern they feel filing a complaint with you will get parts to us faster. It won't.
Initial Consumer Rebuttal /* (3000, 8, 2017/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the manufacturer directly after getting the trailer back supposedly fixed. The manufacturer told me they did not decline anything but told Sprad's they would have to have the extra time needed to fix the trailer approved first. Rather than do that, Sprad's just returned the trailer to me unrepaired and told me I would have to deal with the manufacturer. I was told by Sprad's I would have to contact the manufacturer, so they did not "go to bat" for anyone. You returned my trailer to me even after I pointed out your service tech said all other Kodiak trailer had 6 inches or more of clearance, while mine had 2 and you added 1 1/2 for a total of only 3 1/2 inches. Then you made me photograph and video the problems to send to the manufacturer and your company. I did all of the work to make sure the repairs were covered. I have called the company more than 20 times and left multiple messages. Very few phone calls are returned. If the manufacturer stated, as you said, that "it is as designed", why did your own service technician put on the work order "the tank wasn't engineered correctly" while all other Kodiak's on the lot "had 6 inches or better clearance for TURDS to hit the bottom of the tank", while mine had only 2 inches. I have now had this trailer for 12 weeks and it has sat in my driveway. I spent $30,000 on driveway furniture and you have offered nothing for my time or my loss. You should probably look up the term "good deed".
Final Business Response /* (4000, 21, 2017/07/24) */
We will no longer respond. The customer can go elsewhere for the modification to her RV
Final Consumer Response /* (4200, 23, 2017/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will take my trailer somewhere else for the required repairs. Luckily the manufacturer has excellent customer service and takes care of their customers even after purchase. It's a shame all companies are not like that.