I have researched this issue, and agree with the homeowner totally We definitely failed to live up to the homeowners expectations We will be sending the refund check of $in tomorrow's (01/06/17) mail, with our sincere apologies
To whim it may concern Here is my response to complaint I do remember talking to you, and after reviewing your job history the part cost difference is about $We are offering to refund the amount of $to compensate you for your inconveniencePlease let me know if this is expectable and we will mail a check Here is his response to my email Mr [redacted] , Good MorningI finally got a chance to respond to your emailLet me explain, Mr [redacted] When I decided to call a professional to fix my freezer, I expected to get it fixed for way less than $ I thought this, because I knew the problem was not something very expensive, like a compressorI called MrAppliance and expected the technician to quickly and accurately diagnose the problem, but that did not happen I was sold a part (Defrost Control Board (which should have cost $250-300)) which was not the problem Then, the technician did not even care enough to answer my calls, when I called him to inform him that the problem was not fixed Later, (after several phone calls and days gone by) I called MrAppliance and nobody would immediately help meFinally you got involved and things started to get going, and ultimately my freezer was fixedThe bottom-line here is that I was cheated The problem with my freezer was the Temperature Control Thermostat, which should have cost way less than $ The way my repair should have gone, is something like this The repairman should have accurately identified the problem (thermostat (which costs $50-80)), and charged me for the part and labor (all this for way less than $200), and be doneInstead, the diagnosis and repair took several weeks I was charged for a Defrost Control Board ($(and was not the problem)), which I found online for between $250- (For parts costs, I researched at Repairclinic.com, Easyapplianceparts.com, and partselect.com)Mr [redacted] , the part cost difference between a Defrost Control Board and Temperature Control Thermostat is a lot greater than $I really feel cheated by all this experience** I realize parts can be sourced online at a cheaper rateWe are an Whirlpool authorized service company and use the local authorized parts distributor for parts for several different reasons, one being their warranty and return policyMr Appliance is willing to adjust the refund to $to appease the customer, as we have already offered a refund of money We feel this offer is more than fair In addition, the customer's current repair will be covered for year on both the parts and labor, which is the standard Mr Appliance warranty for service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI must note that as of the evening of July 12, I have yet to receive the check that was supposedly mailedShould I not receive said check by July 19th, I shall file another complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
After reviewing the work order, the part was on factory back order and was not available until late MayWe did receive the part after the customer requested to cancel his work order We had an internal office issue and assumed check had been issuedCheck number *** for
has been mailed to the customer We apologize for the delay in getting the refund check issued to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I must note that as of the evening of July 12, I have yet to receive the check that was supposedly mailed. Should I not receive said check by July 19th, I shall file another complaint.
Regards,
[redacted]
We are mailing a check for 185.00 to name and address on account. We have extended the warranty on the repair for one year from last date of service. We are refund more than customer was asking for due the the inconvenience of this service.
To whim it may concern Here is my response to complaint. I do remember talking to you, and after reviewing your job history the part cost difference is about $50.00. We are offering to refund the amount of $80.00 to compensate you for your inconvenience. Please let me know if this...
is expectable and we will mail a check. Here is his response to my email. Mr. [redacted], Good Morning. I finally got a chance to respond to your email. Let me explain, Mr. [redacted]. When I decided to call a professional to fix my freezer, I expected to get it fixed for way less than $200. I thought this, because I knew the problem was not something very expensive, like a compressor. I called Mr. Appliance and expected the technician to quickly and accurately diagnose the problem, but that did not happen. I was sold a part (Defrost Control Board (which should have cost $250-300)) which was not the problem. Then, the technician did not even care enough to answer my calls, when I called him to inform him that the problem was not fixed. Later, (after several phone calls and days gone by) I called Mr. Appliance and nobody would immediately help me. Finally you got involved and things started to get going, and ultimately my freezer was fixed. The bottom-line here is that I was cheated. The problem with my freezer was the Temperature Control Thermostat, which should have cost way less than $100. The way my repair should have gone, is something like this. The repairman should have accurately identified the problem (thermostat (which costs $50-80)), and charged me for the part and labor (all this for way less than $200), and be done. Instead, the diagnosis and repair took several weeks. I was charged for a Defrost Control Board ($355 (and was not the problem)), which I found online for between $250-300. (For parts costs, I researched at Repairclinic.com, Easyapplianceparts.com, and partselect.com). Mr. [redacted], the part cost difference between a Defrost Control Board and Temperature Control Thermostat is a lot greater than $50. I really feel cheated by all this experience. ** I realize parts can be sourced online at a cheaper rate. We are an Whirlpool authorized service company and use the local authorized parts distributor for parts for several different reasons, one being their warranty and return policy. Mr Appliance is willing to adjust the refund to $100.00 to appease the customer, as we have already offered a refund of money. We feel this offer is more than fair. In addition, the customer's current repair will be covered for 1 year on both the parts and labor, which is the standard Mr Appliance warranty for service.
I have researched this order and the parts are due in early next week. I have called the customer and gave my direct line so she call me back directly. As far as refund in concerned would like to have senior tech look at unit and see what is needed to repair unit 100% then determine what refund is...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have researched this issue, and agree with the homeowner totally. We definitely failed to live up to the homeowners expectations. We will be sending the refund check of $85.00 in tomorrow's (01/06/17) mail, with our sincere apologies.
I have researched this issue, and agree with the homeowner totally We definitely failed to live up to the homeowners expectations We will be sending the refund check of $in tomorrow's (01/06/17) mail, with our sincere apologies
To whim it may concern Here is my response to complaint I do remember talking to you, and after reviewing your job history the part cost difference is about $We are offering to refund the amount of $to compensate you for your inconveniencePlease let me know if this is expectable and we will mail a check Here is his response to my email Mr [redacted] , Good MorningI finally got a chance to respond to your emailLet me explain, Mr [redacted] When I decided to call a professional to fix my freezer, I expected to get it fixed for way less than $ I thought this, because I knew the problem was not something very expensive, like a compressorI called MrAppliance and expected the technician to quickly and accurately diagnose the problem, but that did not happen I was sold a part (Defrost Control Board (which should have cost $250-300)) which was not the problem Then, the technician did not even care enough to answer my calls, when I called him to inform him that the problem was not fixed Later, (after several phone calls and days gone by) I called MrAppliance and nobody would immediately help meFinally you got involved and things started to get going, and ultimately my freezer was fixedThe bottom-line here is that I was cheated The problem with my freezer was the Temperature Control Thermostat, which should have cost way less than $ The way my repair should have gone, is something like this The repairman should have accurately identified the problem (thermostat (which costs $50-80)), and charged me for the part and labor (all this for way less than $200), and be doneInstead, the diagnosis and repair took several weeks I was charged for a Defrost Control Board ($(and was not the problem)), which I found online for between $250- (For parts costs, I researched at Repairclinic.com, Easyapplianceparts.com, and partselect.com)Mr [redacted] , the part cost difference between a Defrost Control Board and Temperature Control Thermostat is a lot greater than $I really feel cheated by all this experience** I realize parts can be sourced online at a cheaper rateWe are an Whirlpool authorized service company and use the local authorized parts distributor for parts for several different reasons, one being their warranty and return policyMr Appliance is willing to adjust the refund to $to appease the customer, as we have already offered a refund of money We feel this offer is more than fair In addition, the customer's current repair will be covered for year on both the parts and labor, which is the standard Mr Appliance warranty for service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI must note that as of the evening of July 12, I have yet to receive the check that was supposedly mailedShould I not receive said check by July 19th, I shall file another complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
After reviewing the work order, the part was on factory back order and was not available until late MayWe did receive the part after the customer requested to cancel his work order We had an internal office issue and assumed check had been issuedCheck number *** for
has been mailed to the customer We apologize for the delay in getting the refund check issued to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I must note that as of the evening of July 12, I have yet to receive the check that was supposedly mailed. Should I not receive said check by July 19th, I shall file another complaint.
Regards,
[redacted]
We are mailing a check for 185.00 to name and address on account. We have extended the warranty on the repair for one year from last date of service. We are refund more than customer was asking for due the the inconvenience of this service.
To whim it may concern Here is my response to complaint. I do remember talking to you, and after reviewing your job history the part cost difference is about $50.00. We are offering to refund the amount of $80.00 to compensate you for your inconvenience. Please let me know if this...
is expectable and we will mail a check. Here is his response to my email. Mr. [redacted], Good Morning. I finally got a chance to respond to your email. Let me explain, Mr. [redacted]. When I decided to call a professional to fix my freezer, I expected to get it fixed for way less than $200. I thought this, because I knew the problem was not something very expensive, like a compressor. I called Mr. Appliance and expected the technician to quickly and accurately diagnose the problem, but that did not happen. I was sold a part (Defrost Control Board (which should have cost $250-300)) which was not the problem. Then, the technician did not even care enough to answer my calls, when I called him to inform him that the problem was not fixed. Later, (after several phone calls and days gone by) I called Mr. Appliance and nobody would immediately help me. Finally you got involved and things started to get going, and ultimately my freezer was fixed. The bottom-line here is that I was cheated. The problem with my freezer was the Temperature Control Thermostat, which should have cost way less than $100. The way my repair should have gone, is something like this. The repairman should have accurately identified the problem (thermostat (which costs $50-80)), and charged me for the part and labor (all this for way less than $200), and be done. Instead, the diagnosis and repair took several weeks. I was charged for a Defrost Control Board ($355 (and was not the problem)), which I found online for between $250-300. (For parts costs, I researched at Repairclinic.com, Easyapplianceparts.com, and partselect.com). Mr. [redacted], the part cost difference between a Defrost Control Board and Temperature Control Thermostat is a lot greater than $50. I really feel cheated by all this experience. ** I realize parts can be sourced online at a cheaper rate. We are an Whirlpool authorized service company and use the local authorized parts distributor for parts for several different reasons, one being their warranty and return policy. Mr Appliance is willing to adjust the refund to $100.00 to appease the customer, as we have already offered a refund of money. We feel this offer is more than fair. In addition, the customer's current repair will be covered for 1 year on both the parts and labor, which is the standard Mr Appliance warranty for service.
I have researched this order and the parts are due in early next week. I have called the customer and gave my direct line so she call me back directly. As far as refund in concerned would like to have senior tech look at unit and see what is needed to repair unit 100% then determine what refund is...
due to customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have researched this issue, and agree with the homeowner totally. We definitely failed to live up to the homeowners expectations. We will be sending the refund check of $85.00 in tomorrow's (01/06/17) mail, with our sincere apologies.