Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with [redacted] (NEW care sales manager) about the issue on I explained to him how this was not my fault, and I was severely worried about my credit being affected by your dealerships mistakes Not only would I be late on the Dart payment, but my overpayment on the Durango was no longer going to be refunded to me HIS resolution (not mine) was assuring me that the dealership would be making the payment, and covering any fees (late fees if any were issued) as an apology for all the issues and the dealership would be issuing me a check for an additional $because I would no longer be getting a refund for my Durango overpayment (since it was used by [redacted] ) as the next months payment, which would not have been needed if the dealership placed the paperwork in on time.The dealership is 100% responsible for this error and delay And I was told they would making it right The two contracts blatantly show how the dealership re-wrote the deal to benefit further from a greater rebate directly from Dodge, and on top of that, I (the customer) did not benefit from that new rebate/incentive AT ALL But we obliged and signed the new contract for your dealership without hesitation The least you can do is stand by your [redacted] s words and pay the $to [redacted] as promised, and issue my refund check for $251, AS PROMISED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good afternoon [redacted] , [redacted] indeed will receive a birdog for recommending the customer that we soldThe check will be mailed out on Thursday morning.kind regards, [redacted] Smith Haven auto group
To whom it may concern, The reason we sent [redacted] a bill for $was to pay his lease payement ,which was taken out of smithhavens proceeds when funded from [redacted] There was a delay in funding do to a contract that had to be resignedOnce a funding delay goes past days dealer has to pay and collect from customer.Any further questions please feel free to contact me Thank You for your cooperation, [redacted] [redacted] [redacted]
Good morning ***,HI this is *** *** the *** *** of the Smith haven auto groupI reached out to *** *** at *** ** and he will be coming in this evening to go over the situation with meI am sure this will be resolved
Good morning ***, Here is an email I received from *** *** last week; also my response todayWe will be sending him a $check out today.Here is the email.Good Morning *** ***,I received your voice mail, and I thank you for following up.I will close both the Revdex.com and FTC complaints I submitted if you send a reply stating that the balance I owe the dealership is $0, and I will remove the dealer rating as well.I would like to thank you for this, but I'd also like to clarify how, by no means, has this been a "free ride."On 9/**, I made the 1st payment on the Dart It was paid in cash, and it was part of the agreement I made with ***, that I make the 1st payment in order to get the price I wanted/needed.On 10/**, I would have made my 2nd payment, but I never received a bill due to dealer error.I have just made my 11/** payment.NowI understand that the dealership made my payment for 10/**, however, things:- *** ** agreed to do this because of all the errors made by the dealer- I was supposed to receive a refund from an over payment on the Durango to *** ** *** for $251.Because of dealer error, I wont receive the refund from BOA, it was used to make the payment to keep the account up to date Had your dealership filed the paperwork in a timely manner, none of this would have occurred.NONE of this And if your way of addressing the issue, is simply to "call it even" - by all means, do so Thats all I wanted *** ** thought I was entitled to an additional payment, but I never asked for it.Do I think I deserve "something" for all the anxiety and stress your dealership placed onto me and this process of taking ownership of a new vehicleyes But again, I'm not entitled, so I'll just take the admission to a $balance owed the dealership, and return to Atlantic Jeep when my Grand Cherokee is due back in a few months.Once I receive that reply of $owed to Smith Haven, I will uphold my agreement to close the complaints.Sincerely,*** *** *** *** 8:AM (minutes ago)to ***Good morning ** ***,I tried to call you at work this morning to resolve this issueYou do not owe smith haven any monies, as I stated on my original message to you the bank took out the $from our net proceeds and because of the delay caused by us; you do not owe us that paymentI will issue you a $check for Durango todayThis issue should be closed.Click here to Reply or Forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have spoken to
*** *** at Smith haven Dodge in reference to complaint ID***. He has assured me that the problem will be fixed and we have began taking the steps to get the issue resolvedI appreciate *** ***'s time and professionalism and would be more than happy to withdraw my complaint. Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
They bullied me into taking a high interest loan and I had to take $2500.00 extended warranty On a vehicle with 55,000 miles the warranty was for 75,000 and I drive at least 30,000 miles a year so what is the point. They said I had to take the warranty or I could not get the loan. Went to the dealership andthey were very rude and on the contract with [redacted] bank in fine print they get a kickback. I want my 2500.00 on the warranty that was never used. I'm a single woman and I feel I was taken advantage of and when I said I would never do business with them they had a different tone. I am also having [redacted] bank investigated by the dept of financial services and they don't have a straight answer.I just want to get a different car and not get raped by the payoff and no answers to questions. Smithaven Chrysler Jeep are dishonest and unrutable dealer. I need help.I feel discriminated against. What do I do. Refund of extended warranty of 2500.00 plus the interest I already paid for this high pressure coerced sales tactic.
[redacted]
Hello [redacted],
Our practice at Smith Haven is not to hold peoples money but to deliver automobiles. I will make sure we refund [redacted]s credit card Friday morning.
Have a great day.
[redacted]
To whom it may concern, The reason we sent [redacted] a bill for $251 was to pay his lease payement ,which was taken out of smithhavens proceeds when funded from [redacted] . There was a delay in funding do...
to a contract that had to be resigned. Once a funding delay goes past 30 days dealer has to pay and collect from customer.Any further questions please feel free to contact me. ...⇄ Thank You for your cooperation, [redacted] ...⇄ />
...⇄ [redacted]
I am replying to the complaint that we received. I have been somewhat involved with this since the customer made the first complaint to us in November. We performed a recall on this vehicle back on September **, 2015. The recall required us to replace the Wireless Ignition Node module which houses...
the key functionality for the ignition to start the vehicle. When the WIN module is replaced we replace the keys as well. The kit comes with 2 new keys. We performed the repair and provided the customer the vehicle back. It was brought to our attention almost 2 months later by the customer that the did not get the second key. I asked the technician and they claimed that they always put the second key in the center console cup holder as we normally would. The customer claims they never got it. As you can imagine there is no way to verify this either way. Considering we perform many of these recalls and have never had any issues, and that the technician claims he did provide the key and put it in the console, I felt that most likely the key has just been misplaced by the customer. If the key was missing from day one, why didn't the customer complain sooner. Now 2 months later the only way to fix the concern is for someone to pay for the key. We offered to the customer that they can purchase the key and we would be willing to program it free of charge. I will be willing to go one step further and allow the customer to purchase the key for cost and we will also program it at no charge. We are trying to be fair to the customer. Unfortunately due to how this took place it is impossible to accurately make a full determination either way. Kind Regards Daniel M[redacted]Fixed Operations DirectorSmith Haven Chrysler Jeep DodgeSmith Haven MazdaSmith Haven MitsubishiP ###-###-####F ###-###-####
Good afternoon [redacted],[redacted] indeed will receive a birdog for recommending the customer that we sold. The check will be mailed out on Thursday morning.kind regards,[redacted]Smith Haven auto group
This vehicle has some aftermarket modifications to the engine. The number 1 cylinder piston melted. A melted piston is not something that is a defect. It was explained to the customer that unless we find some warrant able reason for this it would not be covered under warranty. At this point it is...
FCA and our dealerships assessment that the concern was caused by the aftermarket alterations to the engine. This is not something covered under the manufacturer warranty. We are more than happy to try to work with the customer on pricing however the customer does not want any responsibility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I spoke with [redacted] (NEW care sales manager) about the issue on 10/**/14. I explained to him how this was not my fault, and I was severely worried about my credit being affected by your dealerships mistakes. Not only would I be late on the Dart payment, but my overpayment on the Durango was no longer going to be refunded to me. HIS resolution (not mine) was assuring me that the dealership would be making the payment, and covering any fees (late fees if any were issued) as an apology for all the issues and the dealership would be issuing me a check for an additional $251 because I would no longer be getting a refund for my Durango overpayment (since it was used by [redacted]) as the next months payment, which would not have been needed if the dealership placed the paperwork in on time.The dealership is 100% responsible for this error and delay. And I was told they would making it right. The two contracts blatantly show how the dealership re-wrote the deal to benefit further from a greater rebate directly from Dodge, and on top of that, I (the customer) did not benefit from that new rebate/incentive AT ALL. But we obliged and signed the new contract for your dealership without hesitation. The least you can do is stand by your [redacted]s words and pay the $251 to [redacted] as promised, and issue my refund check for $251, AS PROMISED.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with [redacted] (NEW care sales manager) about the issue on I explained to him how this was not my fault, and I was severely worried about my credit being affected by your dealerships mistakes Not only would I be late on the Dart payment, but my overpayment on the Durango was no longer going to be refunded to me HIS resolution (not mine) was assuring me that the dealership would be making the payment, and covering any fees (late fees if any were issued) as an apology for all the issues and the dealership would be issuing me a check for an additional $because I would no longer be getting a refund for my Durango overpayment (since it was used by [redacted] ) as the next months payment, which would not have been needed if the dealership placed the paperwork in on time.The dealership is 100% responsible for this error and delay And I was told they would making it right The two contracts blatantly show how the dealership re-wrote the deal to benefit further from a greater rebate directly from Dodge, and on top of that, I (the customer) did not benefit from that new rebate/incentive AT ALL But we obliged and signed the new contract for your dealership without hesitation The least you can do is stand by your [redacted] s words and pay the $to [redacted] as promised, and issue my refund check for $251, AS PROMISED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good afternoon [redacted] , [redacted] indeed will receive a birdog for recommending the customer that we soldThe check will be mailed out on Thursday morning.kind regards, [redacted] Smith Haven auto group
To whom it may concern, The reason we sent [redacted] a bill for $was to pay his lease payement ,which was taken out of smithhavens proceeds when funded from [redacted] There was a delay in funding do to a contract that had to be resignedOnce a funding delay goes past days dealer has to pay and collect from customer.Any further questions please feel free to contact me Thank You for your cooperation, [redacted] [redacted] [redacted]
Good morning ***,HI this is *** *** the *** *** of the Smith haven auto groupI reached out to *** *** at *** ** and he will be coming in this evening to go over the situation with meI am sure this will be resolved
Good morning ***, Here is an email I received from *** *** last week; also my response todayWe will be sending him a $check out today.Here is the email.Good Morning *** ***,I received your voice mail, and I thank you for following up.I will close both the Revdex.com and FTC complaints I submitted if you send a reply stating that the balance I owe the dealership is $0, and I will remove the dealer rating as well.I would like to thank you for this, but I'd also like to clarify how, by no means, has this been a "free ride."On 9/**, I made the 1st payment on the Dart It was paid in cash, and it was part of the agreement I made with ***, that I make the 1st payment in order to get the price I wanted/needed.On 10/**, I would have made my 2nd payment, but I never received a bill due to dealer error.I have just made my 11/** payment.NowI understand that the dealership made my payment for 10/**, however, things:- *** ** agreed to do this because of all the errors made by the dealer- I was supposed to receive a refund from an over payment on the Durango to *** ** *** for $251.Because of dealer error, I wont receive the refund from BOA, it was used to make the payment to keep the account up to date Had your dealership filed the paperwork in a timely manner, none of this would have occurred.NONE of this And if your way of addressing the issue, is simply to "call it even" - by all means, do so Thats all I wanted *** ** thought I was entitled to an additional payment, but I never asked for it.Do I think I deserve "something" for all the anxiety and stress your dealership placed onto me and this process of taking ownership of a new vehicleyes But again, I'm not entitled, so I'll just take the admission to a $balance owed the dealership, and return to Atlantic Jeep when my Grand Cherokee is due back in a few months.Once I receive that reply of $owed to Smith Haven, I will uphold my agreement to close the complaints.Sincerely,*** *** *** *** 8:AM (minutes ago)to ***Good morning ** ***,I tried to call you at work this morning to resolve this issueYou do not owe smith haven any monies, as I stated on my original message to you the bank took out the $from our net proceeds and because of the delay caused by us; you do not owe us that paymentI will issue you a $check for Durango todayThis issue should be closed.Click here to Reply or Forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have spoken to
*** *** at Smith haven Dodge in reference to complaint ID***. He has assured me that the problem will be fixed and we have began taking the steps to get the issue resolvedI appreciate *** ***'s time and professionalism and would be more than happy to withdraw my complaint. Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
They bullied me into taking a high interest loan and I had to take $2500.00 extended warranty On a vehicle with 55,000 miles the warranty was for 75,000 and I drive at least 30,000 miles a year so what is the point. They said I had to take the warranty or I could not get the loan. Went to the dealership andthey were very rude and on the contract with [redacted] bank in fine print they get a kickback. I want my 2500.00 on the warranty that was never used. I'm a single woman and I feel I was taken advantage of and when I said I would never do business with them they had a different tone. I am also having [redacted] bank investigated by the dept of financial services and they don't have a straight answer.I just want to get a different car and not get raped by the payoff and no answers to questions. Smithaven Chrysler Jeep are dishonest and unrutable dealer. I need help.I feel discriminated against. What do I do. Refund of extended warranty of 2500.00 plus the interest I already paid for this high pressure coerced sales tactic.
[redacted]
Hello [redacted],
Our practice at Smith Haven is not to hold peoples money but to deliver automobiles. I will make sure we refund [redacted]s credit card Friday morning.
Have a great day.
[redacted]
To whom it may concern, The reason we sent [redacted] a bill for $251 was to pay his lease payement ,which was taken out of smithhavens proceeds when funded from [redacted] . There was a delay in funding do...
to a contract that had to be resigned. Once a funding delay goes past 30 days dealer has to pay and collect from customer.Any further questions please feel free to contact me. ...⇄ Thank You for your cooperation, [redacted]
...⇄ /> ...⇄ [redacted]
I am replying to the complaint that we received. I have been somewhat involved with this since the customer made the first complaint to us in November. We performed a recall on this vehicle back on September **, 2015. The recall required us to replace the Wireless Ignition Node module which houses...
the key functionality for the ignition to start the vehicle. When the WIN module is replaced we replace the keys as well. The kit comes with 2 new keys. We performed the repair and provided the customer the vehicle back. It was brought to our attention almost 2 months later by the customer that the did not get the second key. I asked the technician and they claimed that they always put the second key in the center console cup holder as we normally would. The customer claims they never got it. As you can imagine there is no way to verify this either way. Considering we perform many of these recalls and have never had any issues, and that the technician claims he did provide the key and put it in the console, I felt that most likely the key has just been misplaced by the customer. If the key was missing from day one, why didn't the customer complain sooner. Now 2 months later the only way to fix the concern is for someone to pay for the key. We offered to the customer that they can purchase the key and we would be willing to program it free of charge. I will be willing to go one step further and allow the customer to purchase the key for cost and we will also program it at no charge. We are trying to be fair to the customer. Unfortunately due to how this took place it is impossible to accurately make a full determination either way. Kind Regards Daniel M[redacted]Fixed Operations DirectorSmith Haven Chrysler Jeep DodgeSmith Haven MazdaSmith Haven MitsubishiP ###-###-####F ###-###-####
Good afternoon [redacted],[redacted] indeed will receive a birdog for recommending the customer that we sold. The check will be mailed out on Thursday morning.kind regards,[redacted]Smith Haven auto group
This vehicle has some aftermarket modifications to the engine. The number 1 cylinder piston melted. A melted piston is not something that is a defect. It was explained to the customer that unless we find some warrant able reason for this it would not be covered under warranty. At this point it is...
FCA and our dealerships assessment that the concern was caused by the aftermarket alterations to the engine. This is not something covered under the manufacturer warranty. We are more than happy to try to work with the customer on pricing however the customer does not want any responsibility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I spoke with [redacted] (NEW care sales manager) about the issue on 10/**/14. I explained to him how this was not my fault, and I was severely worried about my credit being affected by your dealerships mistakes. Not only would I be late on the Dart payment, but my overpayment on the Durango was no longer going to be refunded to me. HIS resolution (not mine) was assuring me that the dealership would be making the payment, and covering any fees (late fees if any were issued) as an apology for all the issues and the dealership would be issuing me a check for an additional $251 because I would no longer be getting a refund for my Durango overpayment (since it was used by [redacted]) as the next months payment, which would not have been needed if the dealership placed the paperwork in on time.The dealership is 100% responsible for this error and delay. And I was told they would making it right. The two contracts blatantly show how the dealership re-wrote the deal to benefit further from a greater rebate directly from Dodge, and on top of that, I (the customer) did not benefit from that new rebate/incentive AT ALL. But we obliged and signed the new contract for your dealership without hesitation. The least you can do is stand by your [redacted]s words and pay the $251 to [redacted] as promised, and issue my refund check for $251, AS PROMISED.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]