Jessen Associates

Dear [redacted],In response to the complaint filed about our company, I wanted to respond.We deal with thousands of parents each year and this has been one that has been a pain. Originally we sent the wrong photo to her. It was months after we delivered the photos to the league that the...

parent contacted us. After hearing from them we reprinted the order and shipped it to them. Unfortunately the wrong photo number was put o their order form to begin with so the order was sent wrong again. As soon as I realized there was a problem with the ID of the photo I researched it and sent them the photo I deducted it must be. They responded to that email with yest that was their child. I then reprinted the order again. In the mean time as we are communicating what we are doing with them, they filed the complaint. Although we took full responsibility for the mix up with photos, they have been very rude, and offensive. We have an excellent track record and have been in business since 1987. Unfortunately when we deal with so many customers, we sometimes have human error. We do take responsibility for that and have tried to resolve this issue from day one.  I actually not only sent out the original order but added a poster on top of that to make up for any issues.  We sent this with tracking and they signed for it.I have the tracking number if you need this. This was not the most ideal situation but we have acted professionally and with good character throughout.Please let me know if this takes care of this matter and haw this will effect us if someone contacts you to ask about our company. Thank you,[redacted]Jessen Associates