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Jessica's Color Room Salon

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Reviews Jessica's Color Room Salon

Jessica's Color Room Salon Reviews (5)

Complaint: [redacted] I am rejecting this response because: I was not happy leaving the salon with a wet head I told the stylist I had to leave at 4:to pick up my son from daycare in another town which was minutes away the haircut was not even what I wanted I told her made neck length with a lot of layers she left it below the shoulder and only took off about half an inch there’s no layers in my hair until I had to go and have someone else fix it I was charged $extra for toner and another $for [redacted] aservice which I don’t even know what that is on top of $for a color Sincerely, [redacted]

For your reference, here is a copy of your receipt ** RECEIPT OF SALE ** ** CUSTOMER COPY ** Jun 27, 20184:pm Order #***
** Customer *** *** Employee jillian n ---- Order Summary ---- New Guest Color and Cut $ Highlight Haircut $ $ Toner $ *** Add On Serivce $ *** *** *** *** *** $ __________ Subtotal $ Sales Tax (6.35%) $ __________ Grand Total $ ---- Payments ---- *** *** *** *** ***
*** ***
*** *** ***
*** *** *** 06/27/16:52: $ Cash $ __________ Total Tendered $ __________ Total Paid $ ------------------------ Balance Due $ Jessica's Color Room

Complaint: ***
I am rejecting this response because: I was not happy leaving the salon with a wet head I told the stylist I had to leave at 4:to pick up my son from daycare in another town which was minutes away the haircut was not even what I wanted I told her made neck length with a lot of layers she left it below the shoulder and only took off about half an inch there’s no layers in my hair until I had to go and have someone else fix it I was charged $extra for toner and another $for *** aservice which I don’t even know what that is on top of $for a color
Sincerely,
*** ***

The *** and toner were discussed during the consultation before we began your service, they were added to the color and applied at the sink so that does add time to the serviceThose two services keep your hair strong and healthy as well as added shine after lightening. I understand your hair was too light and not short enough and that we took longer than we originally told you over the phone, since we weren't given the opportunity to make it right by toning it darker and shortening the haircut I'd like to offer you a full complimentary service in the futureThank you again for reaching out, your feedback has helped us refine our quoting system and time standards.

Hello, again we are terrible sorry for the bad experience, I've spoken to all the stylists regarding quoting over the phone so they will let everyone know the quote is never certain until we see the hair in person and discuss the goals, we never want you to feel misled and thats why we provide a
full quote before beginning? any service so we can work within your budgetWe have a policy that we will do anything in our power to make you love your hair and we would have certainly fixed it at zero cost to you and given you additional compensation for the futureUnfortunately? had we have known you weren't? happy it would have been a very simple fix but we were not aware of any issue until it was already redone by another salon so we're doing our best with the information we haveCustomer satisfaction is of the upmost importance and we're terribly sorry for the impression we left but as we knew nothing of any issue until after the fact the only thing we can do is move forward by offering a complimentary service in the futureThank you again.?

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Address: 558 Newfield St, Middletown, Connecticut, United States, 06457-1864

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