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Jessie's Fine Spirits

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Jessie's Fine Spirits Reviews (4)

I am writing in regard to the complaint logged against our storeThe signage for the Seagrams VU was placed on the Seagrams product incorrectly by our employeesThe VU was on sale, but the Seagram's was not, therefore the higher priceAU our employees can do in a situation such as this is to apologize profusely and then ring up the purchase with a 10% discountIf the owners would have been contacted at the time of the incident, we could have remotely signed into the system and fixed the priceBut the owners were not contacted at the time, but later informed of the incidentWe would like to apologize and let everyone know that we do our best to keep up with our sale signage, but there are times when employees will inadvertently place them on the wrong productWe apologize for this and will be more conscientious of this in the future

Complaint: [redacted] I am rejecting this response because: I was not offered the discount and I had to ask the number of the supervisors to call and complainI spoke with her later that afternoon when she returned my callThere were two bottles misrepresentedIf what the business said in the response were really true - that they mistakenly placed the signs - the clerk said the signs had been in place for weeks and she knew it was in the wrong placeWhat the business response for the "mistake" made it sound like they were apologetic but there was no sound of being "sorry" in the storeIt was more of a haughty "It's not a grocery store that they could go back and change a mistaken signYet she was in the process of throwing the signs away as we were speakingThe attitude was more like "Whoops you caught us cheating but we are not going to make any changes." Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: I was not offered the discount and I had to ask the number of the supervisors to call and complainI spoke with her later that afternoon when she returned my callThere were two bottles misrepresented. If what the business said in the response were really true - that they mistakenly placed the signs - the clerk said the signs had been in place for weeks and she knew it was in the wrong placeWhat the business response for the "mistake" made it sound like they were apologetic but there was no sound of being "sorry" in the storeIt was more of a haughty "It's not a grocery store that they could go back and change a mistaken signYet she was in the process of throwing the signs away as we were speakingThe attitude was more like "Whoops you caught us cheating but we are not going to make any changes."
Regards,
*** ***

I am writing in regard to the complaint logged against our storeThe signage for the Seagrams VU was placed on the Seagrams product incorrectly by our employeesThe VU was on sale, but the Seagram's was not, therefore the higher priceAU our employees can do in a situation such as this is to
apologize profusely and then ring up the purchase with a 10% discountIf the owners would have been contacted at the time of the incident, we could have remotely signed into the system and fixed the priceBut the owners were not contacted at the time, but later informed of the incidentWe would like to apologize and let everyone know that we do our best to keep up with our sale signage, but there are times when employees will inadvertently place them on the wrong productWe apologize for this and will be more conscientious of this in the future

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Address: 17 N Rockland Ave Bldg W, Corpus Christi, Texas, United States, 10920-1918

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