Jessie's House & Carpet Cleaning 1.877.CLEANING

Complaint: I am rejecting this response because: a refund was issued by Jessie's cleaning service Regards, [redacted] ***

Company's response below:From: *** *** * *** *** *** Revdex.com Accredited Date: Mon, Aug 31, at 10:AMSubject: Re: *** *** ***To: *** *** *** * ***We have not received any
correspondence concerning this case, this is the first time we have noticed this complaintAfter reading the complaint, we don't have anyone by that name on our databaseAsk the consumer to provide more information and perhaps the invoice that was deliveredPlease confirm you have received this email by respondingThanks. Thanks,*** *** *** ***

Company's response below:
From: *** *** * *** *** *** *** *** ***>Date: Wed, May 27, at 10:AMSubject: Re: *** *** ***To: *** *** ***>
"You stated you were not aware that your card was
going to be charged $240.75, we discovered otherwiseAfter conducting a thorough investigation of your case and speaking with the representative who handled your situation and spoke with you directly over the phone, we have discovered that you were 100% informed concerning the amount ($240.75) that you would be charged on your cardYou were 100% informed before the charge and before the service was completed, you verbally approved itWe clearly state on our website, text, and email, that we have a no refund policy under any circumstancesWhen you made the appointment and received email reminders, the policy and every single detail information was includedTherefore, we cannot issue you a partial ($15.80) refund as you are requesting."
Respectfully, *** ***

Complaint:
I am rejecting this response because: a refund was issued by Jessie's cleaning service
Regards,
*** ***