Jessop Jeweler

It is sad that the customer feels it is necessary to introduce information we all know to be false, information differing from what has been discussed and disclosed during 1/month of conversation, emails, and mailJessop's AGS ASET Tool has not been out of storage for over a yearThe customer has never seen a diamond on the Jessop Jeweler AGS ASET ToolTwo diamonds were shown to the customer on his trip to Jessop Jeweler, first the [redacted] carat diamond, and when he wanted to see a finer diamond, the Jessop's caratIn our months of conversations and correspondence, the customer has acknowledged two diamonds and never before has the customer indicated he did not recall seeing two diamondsThere are several possible scenarios as to how the diamonds became mixedWe do not know how the switch happened but the issue remains, the diamonds were switched and the situation must be resolvedJessop Jeweler has consistently stated the facts of the situationJessop's has repeatedly explained to the customer why his offered settlement is incorrect and unfair, resulting from naïve conclusionsHe persists in maintaining he ought to receive a diamond of twice the value for the amount he paid for a lesser gemThe customer has been offered three fair options by Jessop Jeweler to resolve the situation, offers which the customer has never responded to or even addressedIn the interest of resolving this unfortunate situation, Jessop Jeweler will accept the customer's request to refund his purchaseThe customer's full payment of $6,will be returned and the customer will return Jessop Jeweler's carat diamondThe [redacted] carat diamond will become Jessop Jeweler's propertyThe customer will return all documents relating to the [redacted] carat diamond to Jessop Jeweler in the same new condition they were delivered to the customerAs a condition of this settlement, the customer and his fiancé will sign a written guarantee of non-disclosureNo information regarding the settlement, the conditions leading to the settlement or discussion of the situation in any form or manner will be allowedThis will include never using the names Jessop Jeweler, Jessop's, Jim or James Jessop, and every form of Jessop in any action or communication spoken, written or electronic (including, but not limited to reviews and blogs)This non-disclosure agreement will be enforced by the understanding and acceptance by all parties that if there is disclosure of any information regarding this settlement, the disclosing party will compensate the non-disclosing party with the cash payment of $2,Jessop Jeweler turned to the courts on this issue to open resolution conversations with the customerJessop Jeweler has offered a refund as requested by the customerIf the customer does not accept the condition of this offer, we look forward to Revdex.com mediation to aid this conversation to a fair resolution

Do not trust this jewelry store! It isn’t what it used to be They will sell you items that are flawed without telling you, then refuse to take them back
My boyfriend and I recently purchased an engagement ring A couple of days later I looked at the ring with a magnifying glass (loope) and saw chips in the stone! I was shocked! I immediately called the store The sales person looked up the description of the ring on file (that was not given to us or revealed to us) and agreed that it had chips She said that we bought it that way I said we wanted to return the ring but she said we needed to meet with the owner
We made an appointment with the owner of the store, MrJessop, a couple of days later The owner was very forceful in saying that the ring was now a used ring so he would lose money and have to sell it for less He said he could not refund our money We told him that the ring was sold to us flawed as the chips were not revealed to us before we bought it We said we would gladly pay for the ring sizing
After much discussion, MrJessop said he would have to charge us $for sizing (which the store’s listed price on the website is $45.00) plus $for restocking The rest he would return This is absurd! The website’s “week money back guarantee” is misleading MrJessop was unreasonable, rude and extremely unfairI would never step foot into that store again

Jessop Jeweler provides in-store previews for a jewelry company called ***
0pt;"> Customer came into Jessop Jeweler to view a *** diamond selling for $6,While viewing the *** diamond, he asked to view a finer diamondHe was shown a $13,Jessop Jeweler diamond
Customer indicated he preferred the *** diamondHe then viewed mountings matching his photos of his chosen style, however, he was in a hurry to leave the storeWe rushed the customer’s *** diamond purchase transaction and he left the store taking a diamond and stating he would call later about the mountingCustomer bought his mounting elsewhere During a later semi-annual inventory count, we discovered the customer’s *** diamond stored in our inventory instead of the finer Jessop Jeweler diamond
Customer was immediately contacted We regret our error of allowing the incorrect diamond to leave our store, creating bad feelings for everyone involvedThis situation was extraordinary because Jessop Jeweler did not supply a ring mounting, set the diamond, or appraise the finished ring; each of these steps would have identified the mistaken diamond
After several weeks of consideration, the customer indicated he wanted Jessop Jeweler to give him the finer diamondWe have consistently contacted the customer with offerings to resolve this issue in a way fair to all concerned Customer indicates he has found a comparable diamond to ours that is much cheaper by viewing grading documents on the internetGrading documents do not show all aspects of a diamond and may mislead the appearance and therefore the value of a diamondThe customer’s internet example diamond is not an accurate comparison or value to the Jessop Jeweler diamond Again, we are very sorry about this situationSeveral resolution solutions have been proposedThe customer continues to insist on keeping the finer Jessop Jeweler diamond
During several attempts to negotiate a resolution, the customer has been offered these three options:
A. Exchange diamonds - Jessop Jeweler’s diamond for the diamond customer purchased from ***We will pay all related jewelry costs in the tradeAcknowledging our error and to settle bad feelings, we will compensate the customer for his inconvenience B. Acknowledging our error and to settle bad feelings, customer has been given the offer to purchase the $13,Jessop Jeweler diamond discounted to $10,We will purchase the customer’s *** diamond for a higher than wholesale amount of $6,000, thus limiting the customer’s out-of-pocket payment difference to $4,In addition, we will pay the additional sales tax due of $
C. Customer returns Jessop Jeweler's diamond to Jessop's and returns his *** diamond to ***Customer would then apply his credit with *** for an equal or finer diamond of his choice. This exchange with *** may be done through the *** jeweler of customer's choiceAcknowledging our error and to settle bad feelings, we will compensate the customer for his inconvenience

It is sad that the customer feels it is necessary to introduce information we all know to be false, information differing from what has been discussed and disclosed during 2 1/2 month of conversation, emails, and mail.
Jessop's AGS ASET Tool has not been out of storage for over a year. The customer has never seen a diamond on the Jessop Jeweler AGS ASET Tool.
Two diamonds were shown to the customer on his trip to Jessop Jeweler, first the [redacted] 1.30 carat diamond, and when he wanted to see a finer diamond, the Jessop's 1.35 carat. In our months of conversations and correspondence, the customer has acknowledged two diamonds and never before has the customer indicated he did not recall seeing two diamonds.
There are several possible scenarios as to how the diamonds became mixed. We do not know how the switch happened but the issue remains, the diamonds were switched and the situation must be resolved.
Jessop Jeweler has consistently stated the facts of the situation. Jessop's has repeatedly explained to the customer why his offered settlement is incorrect and unfair, resulting from naïve conclusions. He persists in maintaining he ought to receive a diamond of twice the value for the amount he paid for a lesser gem. The customer has been offered three fair options by Jessop Jeweler to resolve the situation, offers which the customer has never responded to or even addressed.
In the interest of resolving this unfortunate situation, Jessop Jeweler will accept the customer's request to refund his purchase. The customer's full payment of $6,710 will be returned and the customer will return Jessop Jeweler's 1.35 carat diamond. The [redacted] 1.30 carat diamond will become Jessop Jeweler's property. The customer will return all documents relating to the [redacted] 1.30 carat diamond to Jessop Jeweler in the same new condition they were delivered to the customer.
As a condition of this settlement, the customer and his fiancé will sign a written guarantee of non-disclosure. No information regarding the settlement, the conditions leading to the settlement or discussion of the situation in any form or manner will be allowed. This will include never using the names Jessop Jeweler, Jessop's, Jim or James Jessop, and every form of Jessop in any action or communication spoken, written or electronic (including, but not limited to reviews and blogs). This non-disclosure agreement will be enforced by the understanding and acceptance by all parties that if there is disclosure of any information regarding this settlement, the disclosing party will compensate the non-disclosing party with the cash payment of $2,400.
Jessop Jeweler turned to the courts on this issue to open resolution conversations with the customer. Jessop Jeweler has offered a refund as requested by the customer. If the customer does not accept the condition of this offer, we look forward to Revdex.com mediation to aid this conversation to a fair resolution.

I took my size 11 ring in to be resized. The staff there was very helpful, I worked primarily with [redacted]. She helped determine the proper size, gave me a very reasonable quote, and the work was done in one day. When returned, not only did the ring fit, the work done was invisible, and it had been polished to a high gloss. All the scratches and bruises it had suffered over the years were gone. Both my wife and I were amazed. To top it all off, they gave me the gold that had been removed in the downsizing process. That's something usually kept by a jeweler when this kind of work is done. We were very pleased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with James Jessop's characterization of our original business transaction and would like to clarify: I do not have a recollection of being presented a second diamond the day of the sale. My memory of the day had me going down to Jessop's to view the stone and confirm it was the one I wanted. I looked at a stone, and asked to evaluate it through a loop as well as an AGS ASET Tool. I liked the stone I was looking at and agreed to pay the price of $6,710. At this point James took the stone into the back to package up, and I gave a staff member my credit cards (to split the payment). I signed the receipts at which time James brought a Jessop bag with the stone (in a holder and box), along with receipts, and a certification document. After buying the stone I left to go have it set by the jeweler I purchased the setting from.  Our accounts differ in a couple of very important areas: 1)    I do not recall being shown two stones on the day of the purchase. 2)    I want it clear that the “taking” of a stone from James’s store was after viewing it, agreeing to a price, and then James taking the stone to package up. I did not grab a stone off a counter top and put it in my pocket. 3)    I have no way of knowing which stone I was looking at when we discussed the price and agreed to pay. I do not know how the error happened; however, I do know I went to Jessop’s because they seemed to have a good reputation. In good faith I viewed and purchased a loose diamond for my fiancée. Unfortunately James made a mistake and it was not discovered until months after I had the stone set and presented it to my fiancée. To this day James has failed to explain how the “error” occurred and at which point he switched the stone with one in his own inventory. As a result, I am left believing that I was provided the stone I was shown when I agreed to make payment. The options James Jessop offered to resolve the matter are not acceptable.  I have completely lost faith in Jessop’s and would not consider trading in the stone we currently have for anything other than a full refund. I have repeatedly made an offer verified to be mutually equitable by numerous independent jewelers. The offer is not one I feel legally obligated to make, but rather a showing of good faith as I depart on the next major chapter of my life. I have even offered to allow him to undo the transaction and refund my money in whole to correct the mistake (fully taking the sentimental loss myself); however, James has denied that option as well. My patience has run out on this issue. James Jessop has failed to be a responsible business owner and take account for his mistakes. He sold me a diamond and is now trying to renege on that sale because he later found out that it did not suit him. He has denied multiple fair offers to resolve the issue and has also declined to refund the purchase. He has threatened legal action, and is trying to force me to accept a stone I never agreed to purchase. This is something I take very seriously and want to resolve, but I will not be forced to accept a transaction on such negative and threatening terms.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This offer is not acceptable.
Regards,
[redacted]

I took my size 11 ring in to be resized. The staff there was very helpful, I worked primarily with [redacted]. She helped determine the proper size, gave me a very reasonable quote, and the work was done in one day. When returned, not only did the ring fit, the work done was invisible, and it had been polished to a high gloss. All the scratches and bruises it had suffered over the years were gone. Both my wife and I were amazed. To top it all off, they gave me the gold that had been removed in the downsizing process. That's something usually kept by a jeweler when this kind of work is done. We were very pleased.

Do not trust this jewelry store! It isn’t what it used to be. They will sell you items that are flawed without telling you, then refuse to take them back.

My boyfriend and I recently purchased an engagement ring. A couple of days later I looked at the ring with a magnifying glass (loope) and saw 2 chips in the stone! I was shocked! I immediately called the store. The sales person looked up the description of the ring on file (that was not given to us or revealed to us) and agreed that it had 2 chips. She said that we bought it that way. I said we wanted to return the ring but she said we needed to meet with the owner.

We made an appointment with the owner of the store, Mr. Jessop, a couple of days later. The owner was very forceful in saying that the ring was now a used ring so he would lose money and have to sell it for less. He said he could not refund our money. We told him that the ring was sold to us flawed as the chips were not revealed to us before we bought it. We said we would gladly pay for the ring sizing.

After much discussion, Mr. Jessop said he would have to charge us $150.00 for sizing (which the store’s listed price on the website is $45.00) plus $265.00 for restocking. The rest he would return. This is absurd! The website’s “2 week money back guarantee” is misleading. Mr. Jessop was unreasonable, rude and extremely unfair. I would never step foot into that store again.