Jet Air Service Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted my bank regarding your phone call to them and misrepresenting yourself as me. On October **, 2014 at 3:06pm you called the [redacted] customer service line, spoke to a live person, provided my name, social, and birthdate to gain access to my account. The phone call was recorded and a copy of that recording has been pulled for legal purposes. 
First you violate a number of laws set forth by the FTC and now a FEDERAL law in regard to misrepresentation and bank fraud. All over a $430 bill that was paid almost 2 years ago. 
At this time I've been advised to cease communication with your organization upon providing you with this notification. This issue is no longer in my hands.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complaintant [redacted] has stated she paid our invoice for customs clearance services in April 2013. We never received her payment. Finally after several attempts to collect this debt, she finally sent...

us a copy of a bank statement last week showing she made a credit card payment of $430.00. However we did not accept credit card payments in April 2013 and did not have a credit card account with which she would have been able to make payment to. Her bank [redacted] could not confirm to us who this credit card payment was made to without providing them with her account number, which she blocked out on the copy she provided to us.
Regarding her claim to damages to her household goods that arrived from Kuwait, Jet Air Service was not involved in any way with the transportation of these goods. Jet Air Service only acted as her customs broker in filing the customs documents with US Customs on her behalf to get the goods released by Customs. Also her statement that ALL FEES must be paid prior to the shipment being released in UNTRUE. We invoiced her our service fees in good faith and did not have any hold on her shipment while our invoice was being processed. If she has any claims for damages, they should be presented to the freight forwarder and cargo terminal that handled the movement of her cargo.
As far as we are concerned, our invoice for $430.00 remains UNPAID unless [redacted] can provide us proof that the funds were actually received by our company. If her bank [redacted] did actually debit her $430.00, she needs to contact them for confirmation of who those funds were credited to and how they were credited to that vendor. This can be resolved very easily if [redacted] would just obtain this information from her bank [redacted]. We would greatly appreciate your assistance in helping us collect this debt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My primary complaint is about JetAir's illegal collection practice. A) Threatening me, B) Calling my mother to discuss in detail this alleged debt, and C) Continuing to contact me a number of times after being told, in writing, I wanted no further contact with them.
As for the alleged $430 debt, I provided them a copy of my bank statement showing where the money was deducted. The fact they've attempted to contact my bank to question this further is alarming to me. Obviously, when providing anyone a copy of a bank statement the account number would not be provided as that's highly confidential information. I'm alarmed they would expect this information be provided to them. The bank statement clearly shows the $430 was deducted from my account in April 2013. It does not, however, state this was a credit card payment -- not sure why they imply otherwise. My bank, as with any other bank, allows a customer to make a payment to any company (even those that don't accept cards) by providing either my routing and checking account number, or my debit card number. In this case, because I was making this payment using a telephone and not online at a computer, I had no choice but to utilize my debit card as my authorization for 'bill pay' to deduct the money from my account. 
JetAir has invested the past 3 months in harassing me over $430 which was paid well over a year ago and violated a number of laws set forth by the FTC and the FDCPA in the process. I have provided exactly what they requested (the bank statement showing the deduction) and therefore consider the debt portion of my complaint moot. What I want addressed is the illegal practice which JetAir partakes in when attempting to collect a debt -- even those which are already paid. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],
I encourage you to call your bank to verify the information I am telling you is correct.  But as I have stated, if we do not receive a bank check or bank wire for the $480.00 due by Monday October **, 2014, we will report this fraudulent matter to EVERY authority available for the FULLEST PROSECUTION OF THE LAW.
[redacted] "fraudulent bank statements" and you will see what kind of hot water you could be in.  Remember [redacted] sending fraudulent bank statements in the mail.......mail fraud, etc, etc. It is a FELONY CRIME and we have all the necessary proof to prosecute..........your email with the fraudulent statement, etc, etc.
I think after all is said and done, you are the one playing with fire right now my friend.  No need to contact us any further.  Monday October **, 2014 is the deadline for payment!  Tuesday it goes to the District Attorney Office and at that point will be out of our hands.

Review: This company acted as the freight broker when we shipped household goods from Kuwait to the USA upon relocation. Our items were extensively damaged by this company resulting in well over a $5,000 loss on our part. We contacted them many times with our complaint, photos, and statements from the shipper and receiver yet never got a reply from them. However, well over a year after we collected our shipment they started sending me an invoice for $430 for 'customs fees'. When shipping internationally ALL FEES must be paid prior to the shipment being released -- they are aware of this yet continued to state I never paid them. I provided them with a copy of my bank statement in May 2013 showing where the money had been deducted and I didn't hear from them again. However, in August 2014 they started sending me invoices for this amount again though I had explained it was paid 15 months earlier. I asked them several times to stop contacting me so they started calling my elderly, [redacted] mother and discussing this account in detail -- amount they claim I owed, how they believe it was never paid, etc. though she had told them to stop calling her as well. Finally, they sent me an email threatening to have me arrested if I didn't pay them $430. I contacted an Attorney, provided evidence it was paid, and will be filing a harassment case against them. Additionally, I have sent them yet another copy of my bank statement to show it was paid in full ($430) in April 2013.Desired Settlement: I would like to be reimbursed for my damaged (and documented) items; $6,127 as well as punitive damages for harassing phone calls to my [redacted] mother, threatening to have me arrested (documented in email), and discussing this matter in detail with my mother though she has never been a party to this action, her name was never on anything relating to them or my shipment, and they were advised not to even call her.

Business

Response:

Complaintant [redacted] has stated she paid our invoice for customs clearance services in April 2013. We never received her payment. Finally after several attempts to collect this debt, she finally sent us a copy of a bank statement last week showing she made a credit card payment of $430.00. However we did not accept credit card payments in April 2013 and did not have a credit card account with which she would have been able to make payment to. Her bank [redacted] could not confirm to us who this credit card payment was made to without providing them with her account number, which she blocked out on the copy she provided to us.

Regarding her claim to damages to her household goods that arrived from Kuwait, Jet Air Service was not involved in any way with the transportation of these goods. Jet Air Service only acted as her customs broker in filing the customs documents with US Customs on her behalf to get the goods released by Customs. Also her statement that ALL FEES must be paid prior to the shipment being released in UNTRUE. We invoiced her our service fees in good faith and did not have any hold on her shipment while our invoice was being processed. If she has any claims for damages, they should be presented to the freight forwarder and cargo terminal that handled the movement of her cargo.

As far as we are concerned, our invoice for $430.00 remains UNPAID unless [redacted] can provide us proof that the funds were actually received by our company. If her bank [redacted] did actually debit her $430.00, she needs to contact them for confirmation of who those funds were credited to and how they were credited to that vendor. This can be resolved very easily if [redacted] would just obtain this information from her bank [redacted]. We would greatly appreciate your assistance in helping us collect this debt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My primary complaint is about JetAir's illegal collection practice. A) Threatening me, B) Calling my mother to discuss in detail this alleged debt, and C) Continuing to contact me a number of times after being told, in writing, I wanted no further contact with them.

As for the alleged $430 debt, I provided them a copy of my bank statement showing where the money was deducted. The fact they've attempted to contact my bank to question this further is alarming to me. Obviously, when providing anyone a copy of a bank statement the account number would not be provided as that's highly confidential information. I'm alarmed they would expect this information be provided to them. The bank statement clearly shows the $430 was deducted from my account in April 2013. It does not, however, state this was a credit card payment -- not sure why they imply otherwise. My bank, as with any other bank, allows a customer to make a payment to any company (even those that don't accept cards) by providing either my routing and checking account number, or my debit card number. In this case, because I was making this payment using a telephone and not online at a computer, I had no choice but to utilize my debit card as my authorization for 'bill pay' to deduct the money from my account.

JetAir has invested the past 3 months in harassing me over $430 which was paid well over a year ago and violated a number of laws set forth by the FTC and the FDCPA in the process. I have provided exactly what they requested (the bank statement showing the deduction) and therefore consider the debt portion of my complaint moot. What I want addressed is the illegal practice which JetAir partakes in when attempting to collect a debt -- even those which are already paid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

I encourage you to call your bank to verify the information I am telling you is correct. But as I have stated, if we do not receive a bank check or bank wire for the $480.00 due by Monday October **, 2014, we will report this fraudulent matter to EVERY authority available for the FULLEST PROSECUTION OF THE LAW.

[redacted] "fraudulent bank statements" and you will see what kind of hot water you could be in. Remember [redacted] sending fraudulent bank statements in the mail.......mail fraud, etc, etc. It is a FELONY CRIME and we have all the necessary proof to prosecute..........your email with the fraudulent statement, etc, etc.

I think after all is said and done, you are the one playing with fire right now my friend. No need to contact us any further. Monday October **, 2014 is the deadline for payment! Tuesday it goes to the District Attorney Office and at that point will be out of our hands.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted my bank regarding your phone call to them and misrepresenting yourself as me. On October **, 2014 at 3:06pm you called the [redacted] customer service line, spoke to a live person, provided my name, social, and birthdate to gain access to my account. The phone call was recorded and a copy of that recording has been pulled for legal purposes.

First you violate a number of laws set forth by the FTC and now a FEDERAL law in regard to misrepresentation and bank fraud. All over a $430 bill that was paid almost 2 years ago.

At this time I've been advised to cease communication with your organization upon providing you with this notification. This issue is no longer in my hands.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,