Jet Airways

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

As per our records, we have refunded both the tickets *** & ***Second credit of USDwas issued on ***We also left message for Mr*** These are the refund ARN (reference) number for both the credits ** *** *** 1) *** *** *** *) *** *** ***

Response:Our web team has already processed manual refund of penalty deducted on ticket nos. [redacted] and [redacted] We have notified [redacted] via email on 21APR15

This is in reference to your letter dated October 07, 2015. Please find mentioned below the case details for membership number 139357573 and 139357606 with reference to the Partner airline redemption request by Mr. [redacted] .On September 03, 2015 we received a request from Mr....

[redacted] requesting for a Partner Airline redemption ticket for the sector Chicago- Paris dated October 18/21/25, 2015 on American/United Airlines and on the same day we requested the member to email us the Passport copy as per process.On September 04, 2015 Mr. [redacted] also requested for the Zurich – Paris sector dated October 21, 2015 on Swiss Airline,United Airlines and American Airlines. On September 09 we were in receipt of the Passport copy we emailed the member on September 10, 2015 that the booking was confirmed on the Chicago – Washington sector dated October 15,  2015 on United Airways on UA 333 and Washington – Paris sector dated October 15, 2015 on UA 915 in the name of Patel/Nilesh Kumar Babubhai Mr PNR: RCPUGU as well as emailed the member that the Zurich – Paris sector was waitlisted on LX 8 on October 21, 2015 against PNR: NJTQWR in the name of  [redacted]  On September 10, 2015 member sent an email for the booking for the second guest ([redacted]) from Chicago - Paris  and Zurich - Chicago for the both the guest for different dates i.e September 24/29/30, 2015 for onward Chicago - Paris and October 01/06/07/22/27'15 for Zurich - Chicago.On September 12, 2015 we created fresh booking for both the guest basis the date change mentioned on the email dated September 10, 2015 by the member i.e September 29, 2015 Chicago - Washington - Paris on American Airlines and October 06, 2015 for Zurich - Chicago on Swiss Airlines. Staff sent an approval email with the tax amount for both the airlines.On September 13, 2015, member sent an email that the taxes on American/United airlines were lower as compared to Swiss Airlines for the Zurich - Paris sector (Swiss Airlines) compared to Chicago - Washington - Paris (American Airlines).  We emailed the member that the taxes are basis the Airline and the sector of travel. On September 14, 2015 member requested for direct flight for Zurich - Chicago on United/American Airlines for October 05, 2015 and on the same day he also requested to try for October 06, 2015 for the same sector. However we were unable to confirm seats on direct flights as seats were not available on United/American Airlines. We sent an approval letter for Zurich-NewYork-Chicago for October 06, 2015 on American Airlines PNR: NXVPCT and PNR:RGXIMG for both the guest.On September 15, 2015 we received an email to redeem JPMiles from different accounts and we emailed the member on September 19, 2015 sent an approval for Chicago-Paris on American Airlines dated September 29, 2015 and Zurich-NewYork-Chicago for October 06, 2015 and PNR SOSIQC and YICFVF for both the guest.On September 19, 2015 member sent a new request for Chicago - Paris for October 06/15, 2015 on United/American Airlines and Zurich - ChicagoOctober 13/22, 2015 on United/American Airlines. We emailed the member on September 22, 2015 with approval letter for Chicago - Paris for October 06, 2015 PNR XRXNUM. On September 25, 2015 member had emailed us for same sectors but different flight numbers.  We emailed the member on October 01, 2015 with PNR QUREGX for Chicago-Paris dated October 06, 2015 for Rajini Patel, PNR YFPZDG for Rajini Patel for Zurich - New York sector dated October 13, 2015 and for Nilesh Patel PNR: XRXNUM same sectors. The booking from New York-Chicago had not been credited yet.On October 01, 2015 the member sent an email that as the reservation was not in order as he requested we wanted the booking to be cancelled and post the receipt of the members email we cancelled the bookings. Should you need any further information with reference to above mentioned details please feel free to contact/write to us.Yours sincerely,For Jet Privilege Private Limited.

As per our records, we have refunded both the tickets [redacted] & [redacted]. Second credit of USD639.50 was issued on [redacted]. We also left message for Mr. [redacted] These are the refund ARN (reference) number for both the credits [redacted] 1) [redacted]...

[redacted]

Review: I have been trying to redeem my Jet Privilege miles for travel on a partner airlines in the USA, namely on American Airlines for ORD-CDG and ZRH -ORD for OCT 6, 2015 to OCT 13, 2015. I have provided the information requested by Jet Airways but have not gotten any proper response. Despite several phone calls and emails I have been unable to get a proper response from the Jet Privilege Redemption team. Either the reservation is made wrong or I just don't get any response. In the hopes of the reservation issue being resolved I already transferred point between accounts at the cost of around US$ 200.00.Desired Settlement: I would like to make sure I am able to redeem the miles for the reservation requested or a similar itinerary.

Business

Response:

This is in reference to your letter dated October 07, 2015. Please find mentioned below the case details for membership number 139357573 and 139357606 with reference to the Partner airline redemption request by Mr. [redacted] .On September 03, 2015 we received a request from Mr. [redacted] requesting for a Partner Airline redemption ticket for the sector Chicago- Paris dated October 18/21/25, 2015 on American/United Airlines and on the same day we requested the member to email us the Passport copy as per process.On September 04, 2015 Mr. [redacted] also requested for the Zurich – Paris sector dated October 21, 2015 on Swiss Airline,United Airlines and American Airlines. On September 09 we were in receipt of the Passport copy we emailed the member on September 10, 2015 that the booking was confirmed on the Chicago – Washington sector dated October 15, 2015 on United Airways on UA 333 and Washington – Paris sector dated October 15, 2015 on UA 915 in the name of Patel/Nilesh Kumar Babubhai Mr PNR: RCPUGU as well as emailed the member that the Zurich – Paris sector was waitlisted on LX 8 on October 21, 2015 against PNR: NJTQWR in the name of [redacted] On September 10, 2015 member sent an email for the booking for the second guest ([redacted]) from Chicago - Paris and Zurich - Chicago for the both the guest for different dates i.e September 24/29/30, 2015 for onward Chicago - Paris and October 01/06/07/22/27'15 for Zurich - Chicago.On September 12, 2015 we created fresh booking for both the guest basis the date change mentioned on the email dated September 10, 2015 by the member i.e September 29, 2015 Chicago - Washington - Paris on American Airlines and October 06, 2015 for Zurich - Chicago on Swiss Airlines. Staff sent an approval email with the tax amount for both the airlines.On September 13, 2015, member sent an email that the taxes on American/United airlines were lower as compared to Swiss Airlines for the Zurich - Paris sector (Swiss Airlines) compared to Chicago - Washington - Paris (American Airlines). We emailed the member that the taxes are basis the Airline and the sector of travel. On September 14, 2015 member requested for direct flight for Zurich - Chicago on United/American Airlines for October 05, 2015 and on the same day he also requested to try for October 06, 2015 for the same sector. However we were unable to confirm seats on direct flights as seats were not available on United/American Airlines. We sent an approval letter for Zurich-NewYork-Chicago for October 06, 2015 on American Airlines PNR: NXVPCT and PNR:RGXIMG for both the guest.On September 15, 2015 we received an email to redeem JPMiles from different accounts and we emailed the member on September 19, 2015 sent an approval for Chicago-Paris on American Airlines dated September 29, 2015 and Zurich-NewYork-Chicago for October 06, 2015 and PNR SOSIQC and YICFVF for both the guest.On September 19, 2015 member sent a new request for Chicago - Paris for October 06/15, 2015 on United/American Airlines and Zurich - ChicagoOctober 13/22, 2015 on United/American Airlines. We emailed the member on September 22, 2015 with approval letter for Chicago - Paris for October 06, 2015 PNR XRXNUM. On September 25, 2015 member had emailed us for same sectors but different flight numbers. We emailed the member on October 01, 2015 with PNR QUREGX for Chicago-Paris dated October 06, 2015 for Rajini Patel, PNR YFPZDG for Rajini Patel for Zurich - New York sector dated October 13, 2015 and for Nilesh Patel PNR: XRXNUM same sectors. The booking from New York-Chicago had not been credited yet.On October 01, 2015 the member sent an email that as the reservation was not in order as he requested we wanted the booking to be cancelled and post the receipt of the members email we cancelled the bookings. Should you need any further information with reference to above mentioned details please feel free to contact/write to us.

Review: Refund

Ticket Number:[redacted] Trip Number:[redacted]

Booked airline tickets through [redacted] for JetAirways. Due to family emergency, father requiring by-pass surgery, had to cancel the trip. Called and informed the Airline about the cancellation and they agreed to cancel and refund.

Now, I have not received the refund and spoke with both [redacted] and JetAirways multiple times and telling me "you should contact other for refund". I just need to refund, regardless who is giving.Desired Settlement: Refund for the flight that I never took.

Review: I and my Family booked international flight tickets ( Four tickets with [redacted] and [redacted]) from EWR (Newark to Visakhapatnam) to VTZ with the following Travel dates

leaving newark on 6th June with

Return: -

[redacted] (myself) on 05th July 2014 and other 3 tickets return on 23rd July 2014.

JetAirways cancelled the VTZ center and closed all services to and from this location. There were no alternative arrangements made to honor commitments made to us ( our tickets were confirmed 6 weeks prior to the travel start date). It was extremely inconvient for our family to realize during our travel that Connecting flight was cancelled. Upon pursuing the matter with Jet Airways officials we were provided alternative AIR INDIA flight to VTZ during onward journey with 8 hours delay.

However, on return journey, they did not honor their commiment. As a result, I had to pay 55 dollars additional per ticket to book connecting flights on our own.

It is unfair to expect customers to incur additional cost and inconvinience by closing services from the location (VTZ).

I appreciate if they can consider refunding the additional cost incurred at the least.

Thanks

[redacted]Desired Settlement: I would request the additional cost incurred for the return connecting flight from VTZ to HYD which is 55 dollars per ticket amounting 220 dollars per four tickets.

Business

Response:

We have forwarded the complaint to our Head Office for their investigation and will revert in a week to the passenger and also to Revdex.com.

Business

Response:

.

Review: I made reservations online with Jet Airways on Feb 25th, 2015 to fly from [redacted] to [redacted] for 2 people. Jet Airways policy clearly states on their web site that reservations canceled within 24 hours will be fully refunded.

I canceled the tickets online within 24 hours and got the message that the request has been processed. I called the Jet Airways contact center in USA to confirm and was informed by the agent that the website was having issues and the agent could see that I made the request to cancel but it did not go through. The agent informed me that I should send the request to Jet Airways at [redacted] and I would get the full refund of $ 3675.08 USD. I did so. The tickets got canceled but the I only received a partial refund of $ 3142.46 USD . I called Jet airways multiple times at their US as well as Indian contact center and also sent emails to the web team but no responses has been provided what so ever. It has been a very disappointing and frustrating experienceDesired Settlement: Please refund the remaining amount of $ 532.62 USD plus $ 1,000 for all this inconvenience and frustration over the last 2 months. The response from Jet Airways has been NONE, they have not shown any desire to help and resolve the issue, every one I spoke to passes the issue to someone else. I

Business

Response:

Response:Our web team has already processed manual refund of penalty deducted on ticket nos. [redacted] and [redacted] We have notified [redacted] via email on 21APR15

Review: I traveled from Newark to Mumbai via JET AIRWAYS (PNR:JQZEAO) flight [redacted] , in mumbai upon arrival I did not find my baggage, later I checked with a JET air employee and I was told that my luggage did not make it to mumbai and that it will be delivered to me the next day. I inquired the next day via their call center and was informed that luggage is not traceable and that I should check back later. I again contacted the call center and was informed that my luggage has been located in Brussels and that I should be getting it the next day. I kept calling them every day (morning and evening) and was told that I will get the luggage "next day". Eventually I They accepted the fault and I was reassured that I should not wait more than 2 days.

Eventually after 5 days I did get my luggage [with some broken items] , but for 5 days, I had to bear the agony of living without my stuff, I ended up purchasing most of my personal stuff and clothes in there. I was assured that I would be compensated as per the Montreal convention ( I was told that usually the practice is $50 per bag per day of delay) which amounts to $250 per bag for me, total = $500 for 2 bags.

Since then I do receive emails from JET airways asking the same details again and again, when I ask then about compensation there is no reply. I ask them to resolve this matter at the earliest and compensate me for the required amount $500 USD.Desired Settlement: $500 USD compensation.

Review: Jet Airways has a policy of offering 2-piece baggage allowance when tickets are booked on its United States web site and paid in U.S. dollars. Based on this policy, I first booked a ticket (PNR #: [redacted]) from Bangalore to Mangalore (Flight [redacted]) for $160.90. Subsequently within about 15 hours, I found the same flight for the same class of fare (Fare Basis: [redacted]) for a lower price of $83.20. So I booked another ticket for myself (PNR #: [redacted]) hoping to cancel the first booking subsequently. However, only after booking with [redacted], did I find out, on the air ticket issued, that reservation [redacted] is only 1 piece luggage (unlike reservation # [redacted], which is for 2-piece baggage luggage). Note that both the bookings are for the same passenger (myself), same flight on same date, same fare basis ([redacted]), and booked from the same U.S. web site. How is it that Jet Airways changed the rules to 1 piece luggage WITHOUT indicating that the fare only covered 1 piece? Nowhere on its web site did it indicate 1 piece baggage allowance until after the ticket was booked. This is blatant deception and an attempt to mislead the customer.

I e-mailed Jet Airways ([email protected], and [email protected]) and on September 19, 2014, I received an e-mail response from Jet Airways which stated, “Please allow us to examine this issue raised by you and we will revert to you.” However, despite several e-mail reminders they have not bothered to follow-up or send me a response. When you call Jet Airways, they say that since the booking was made on their web site, and not their call center, you can only e-mail Jet Airways to get resolution. But when I e-mailed them, they did not bother to respond to my several e-mails. They also do not issue any tracking complaint or case number.Desired Settlement: I am asking that:

a) Jet Airways provide 2 piece baggage allowance for (PNR #: [redacted]) just like it did for (PNR #: [redacted])

b) Jet Airways clearly indicate on its U.S. Web site, for each fare offered, whether the fare is 1-piece or 2-piece baggage allowance so that consumers are notified of the baggage allowance before buying the ticket.

Review: [redacted] voucher number: 13 digits usually beginning with [redacted] Date submitted

Last [redacted]

First [redacted]

Last [redacted]

First [redacted]

Telephone number ###-###-####

Fax number ###-###-####

e-mail address [redacted] Remarks I had made reservations with [redacted] for 2 seats

on round trip basis for my 2 sons ( Ages 15 & 21) to travel from the USA to

Vadodara, India and return. The domestic legs of the trip (Mumbai-Vadodara -

Mumbai) were booked on Jet Airways.

Pax names: [redacted] & [redacted]

Airline Record Locator: [redacted] I would like to place on record my extreme disappointment with the service provided to both passengers when they traveled by Jet airways flight [redacted] from Vadodara to Mumbai on 3rd July 2013 and [redacted] by [redacted] on July 4th. According to our continuation journey [redacted] fail to wait for the connecting passengers from Vadodara.

This Jet flight was scheduled to depart at 2040 hrs on 3rd July from Vadodara to take an onward connection from Bombay to Washington DC, USA, by [redacted] departing Mumbai at 0110 hrs.

Jet Airways [redacted] which was scheduled to depart from Vadodara at 2040 hrs was delayed by more than an hour and departed at 2141 hrs. In addition to this delay, there was no ready transport made available at Mumbai Chatrapati Shivaji Domestic terminal to transfer them immediately to the international terminal. These delays led to them reaching the [redacted] check in counter too late to catch the flight.

Despite requests and explanations [redacted] staff by my son [redacted], that the delay in reporting was due to a delay in the incoming Jet Airways flight, and to allow them to board [redacted] flight [redacted] staff denied their request. They claimed that [redacted] was not informed of the delay of the connecting Jet Airways flight, and as a result they could not help. It is not passengers’ responsibility to informed that their connecting flight is late. [redacted] staff did very poor job on that date. Addition to that [redacted] staff at Bombay airport was very rude to my kids - who were traveling along. They even refused to help two young boys at the airport in the middle of the night. What kind of customer service is that?

We have document from Jet Airways what time flight from Vadodara left and land at Bombay.

As a consequence I have had to rebook their return trip on the next day, at significantly increased cost.

I find this to be an unacceptable situation, why should I pay extra when the flight miss is due the delay of a Jet connecting flight.. Which was continuation journey booked.

I insist on reimbursement of the additional fare that I have had to pay for the new return tickets. I have been informed by [redacted] customer service representative that this can be considered if I can produce evidence from Jet Airways that the said incoming connection [redacted] was delayed. Which I do have the document from Jet Airways.

The exact additional amount that [redacted] charged us for travel the next day (5th

July 2013) is 1568:06 US dollars. [redacted]

###-###-####Desired Settlement: Would like to get Jet Airways to refund which I paid to [redacted] Airline.

Review: I was on Jet Airways flight 227 EWR to Brussels, Belgium on 8/29/14. I gate-checked my infant car seat so that it would not get damaged during baggage handling if I were to check it in. It was in a black JJ Heller cover/carrier. When we arrived in Brussels however, we were notified by a jet airways employee, who could not find our gate checked carrier, that the carrier would be sent directly to our destination in Malaga, Spain (AGP). We were quite upset that this was done without our consent, but there was nothing more that we could do, so we went on with our flights as scheduled. When we arrived at AGP, our carrier was not there. It is lost. It is also likely damaged without any visible evidence, as this is what happens to car seats that are checked-in.

I could not find the lost baggage office in AGP, and since we have 2 small children and people waiting on us at the airport, we left without putting in a claim. The baggage had a label with our name and home address ([redacted]). After we were settled, I reached out to the only lost baggage contact information I could find for jet airways, which was an email at: [email protected]. I immediately received a response that my information would be forwarded to the correct department and that I would be updated with information on my lost bag. I emailed two more times after that within a period of 2 weeks, and have never received any follow up contact. My baggage is still missing, and I have yet to even receive a claim number. I want my lost baggage returned. It is ridiculous that this even happened since I kept the bag as a gate-check carry on to avoid this exact situation!Desired Settlement: I desire to be contacted by the lost baggage department and given a claim number. Then I desire to have my lost baggage located and sent to me at my address in Spain: [redacted], 2-[redacted]

I also desire to be monetarily compensated as I had to obtain another infant car seat for the last two weeks. If possible, I wish to be contacted also by phone. My local number in Spain is [redacted] .

Thank you for your help.

Review: I have travelled from India to US via Jet airways flight from Mumbai to Detroitt, there was a change in flight at NEWARK. The connecting flight from Newark was of United airlines with the same PNR (it was a part of original ticket). The flight got cancelled in Newark and united transferred me to Delta flight for the next day from New York (JFK).

I have not been provided any transport from Newark to New York also not provided any hotel arrangement for the overnight stay (as the new flight was on next day).

on the other hand delta charged me for the baggage which was free as a part of original ticket and the airline (delta) told me to get the refund from United. When I contacted united they told me to get it from Jet Airways and Jet Airways told me to get it from United.

I tried following up with the airlines but no response.

My travel details and additional expense due to cancellation of flight are as below:

Journey date : [redacted] & [redacted] Expenses incurred due to cancellation of flight:

1. Transport from one airport to another : USD 64

2. Hotel accommodation : USD 438.41

3. Baggage Charges : USD 120

I tried requesting for the refund of the above expenses but not getting any positive response from airline.Desired Settlement: I am looking forward to get the refund of the expense occurred due to cancellation of flight.

Review: Late July, I requested a ticket refund for two flights: eTicket# [redacted] and [redacted] for [redacted] and [redacted]. At the time of cancellation, we were told we would receive $1279. As of today (September 2, 2014), we have only received $639.50 (received on August 8,2014). We were also told we would receive a cancellation confirmation email, which we have yet to receive.

Per Jet Airways website, there is a 14 day processing time but we are far beyond the 14 day period. We have tried to resolve this issue via phone and multiple emails. Everytime we call Jet Airways, we get a different response--it was already refunded, wait 48 hours and it will be processed, this was a nonrefundable ticket, etc. Jet Airways responds to every email in a generic fashion: "With regard to your email please allow us to examine this issue raised by you and we will revert to you."

We have yet to get an answer of any substance. This is absolutely unacceptable as there have been no efforts made whatsoever on the part of JetAirways to resolve this issue in a timely manner. We were promised a refund within 14 days and, as of today, we are out 639.50, which serves as a breach of contract and really amounts to JetAirways stealing from their customersDesired Settlement: Jet Airways to refund the contractually promised $639.50 refunded to my credit card.

Business

Response:

As per our records, we have refunded both the tickets [redacted] & [redacted]. Second credit of USD639.50 was issued on [redacted]. We also left message for Mr. [redacted] These are the refund ARN (reference) number for both the credits [redacted] 1) [redacted]) [redacted]

Business

Response:

As per our records, we have refunded both the tickets [redacted] & [redacted]. Second credit of USD639.50 was issued on [redacted]. We also left message for Mr. [redacted] These are the refund ARN (reference) number for both the credits [redacted] 1) [redacted]) [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Hi,

I booked two tickets ( PNR details later ) at jetairways.com recently through my VISA card on 08/23/2013. When I was making the booking through the online portal I was told that for AMEX/Dinners Card there might be currency conversion charges BUT this would not be the case for VISA credit card usage. This is also shown in their booking portal( I have screen shot of the same as a proof). Also I had called customer care to confirm the same. Hence I used my VISA credit cards. However to my surprise I see I am still billed in INR( indian rupees) and my bank charged me ~$50 as currency conversion fees as a result of this.

I am not sure when I am booking from a US portal why I am charged in any other currency.

I have send them repeated e-mail reminders without a single response. Also I have called their US customer care atleast four times to get a resolution. Even after repeated promises and long waiting over the call I didn't get any help other than false claims that they have notified their team and somebody will reply. I also wanted to speak to their manager, but I was put on hold eternally and finally my call was disconnected.

I have also offered them to charge me through a different card ( INR Card) so that I am not charged the extra fees for no good reason.

Please help me.Desired Settlement: I have undergone enough stress trying to reach out to the company to get a resolution without any success. I want all the extra conversion fees which I have been charged to be reverted back and ensure that I am billed in USD.

Review: Hello there, I did a round trip with Jet Airways for the period 9/4/15-9/20/2015. When I returned home, I noticed that my new luggage was damaged. I reported this to Jet Airways on 9/21 along with the pictures and tracking details such as boarding passes, etc. Jet delayed their response asking for more time to resolve the issue.

They did inform, if a bag is damaged, it need to be reported at the airport. I informed them, I had air travel sickness and it was hard to locate the damage unless you press the damaged area with with finger. I send them multiple picture of the damages. After multiple follow ups, they have informed me after 8 weeks that they can't compensate this damage as this was not reported at the airport.

This is very unfair as they can see from the picture that my luggage is new and can't get damaged by a simple flick. Jet Airways has a very poor baggage handling process. They need to improve on this aspect and pay my damage for now.

Thank you for you assistance in advance!Desired Settlement: I want Jet Airways to compensate my luggage cost which is $125 that I purchased this year. I can provide picture of damage and email communication with the Jet Airways.

Review: My daughter, [redacted], left Chicago's Ohare airport on Friday, May 30th, on Jet Airway flight [redacted]operated by United Airlines). She had a layover in London and arrived at the Mumbai airport on June 1st at 11:20 pm on Jet Airways flight [redacted]. Her connecting flight to Chennai, again on Jet Airways, left Mumbai at 2:55 a.m. and was flight [redacted]. The flight was to arrive at 4:55 a.m. in Chennai.

We were told that her luggage would fly through to Chennai from Chicago and that she should retrieve it there. However, her luggage did not arrive in Chennai. It took until June 4th for her to receive her luggage. During this time, neither I, [redacted], nor [redacted] (our booking agency) could reach Jet Airways for support. They were always closed, or not answering calls. They never responded to emails either.Desired Settlement: I would like to be reimbursed for the cost of her flight to Chennai.