Initial Business Response /* (1000, 5, 2015/10/22) */
After our discussion on the phone yesterday, things weighed on my mind with the statements madeI'm not going to argue further or try to take you to small claims to reclaim the money owed to us for the work performedI want to
address how this occurred and how we schedule service requestsI am an honest, reputable, and local contractor who stands behind my work and productsOur crews do around drives per day, all in which the customers calls and we either verbally or email to schedule datesWe never just "stop in" or "swing by" to do the work though I know other companies may operate that wayAs a rule, we do not, which is why I wanted to clarify the situation:
- we sealed your driveway
- we sealed your driveway again
- you called to request a bidI came out to provide a free estimate and was honest with you by telling you to save your money and not seal it due to its conditionI passed along a name of a reputable contractor to consider to replace it
- You replaced the drive
- you emailed me for a bid to seal the driveway because it was a couple years old nowNo one was home at either house so I dropped off the free estimate at your door as well as an estimate at your neighbor's home (which shares a drive with you)You both called/emailed and scheduled a date to have the work performed by verbal conversation with my secretaryThe day we were scheduled to do the work it was raining so the work could not be performed that dayWe then call all of our customers to reschedule for that dayWe will either speak with the contact or if there's a voicemail, we simply leave a standard message stating that we will not be able to make the appointment that day due to the weather and will give you another date (usually the next day) the crew will be there
I was confused when you said "just because I called for a free bid doesn't mean I wanted you to do it" when you (and your neighbor) had already called to schedule(authorize) the workBut now you are saying that "you were out of town when we called to reschedule and you didn't confirm back that you wanted us to come back the next day" - this doesn't make sense that you would no longer want the service doneYour neighbor also gave us a five star review online and I have email conversations that I will forward on to youI was also confused when you said, "I really didn't need it done but my neighbor did" when you and your neighbor already had it scheduled, you share a drive, the driveways are the exact same year/material, and you've always done it togetherI have worked to reach a common ground with you and think it is fair to be paid for the service we providedI will also forward you the conversation with the neighbor
Sincerely,
Nick ***
Jet-Black - StCroix River Valley
*** [email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email conversation that was forwarded to me is NOT for my property and I believe the business had me confused with the wrong houseI did NOT ever authorize this company to perform this work as I simply emailedthe company for a bid and it was left on my doorI did not sign, or verbally authorize this work to be done on my side of the property
Final Consumer Response /* (3000, 10, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email conversation that was forwarded to me is NOT for my property and I believe the business had me confused with the wrong houseI did NOT ever authorize this company to perform this work as I simply emailedthe company for a bid and it was left on my doorI did not sign, or verbally authorize this work to be done on my side of the property
Final Business Response /* (4000, 14, 2015/11/23) */
I have tried to reach out to this customer and figure out a resolution on both ends but he is not replying back to me nowThe scheduling for this work was done a long time agoI believe it was initially scheduled but never confirmed back to reschedule (due to rain on the scheduled day)Honestly, we don't keep recorded phone records of all our conversations for schedulingAt this point it is all he said/she said...I don't believe my company would ever just go to a customer's house and do the work without some kind of scheduling communicationFrom his original email to the Revdex.com he stated that he was willing to pay 50% but I haven't seen or heard anything back on thatAt this point, anything is better than nothing for payment I guess
Initial Business Response /* (1000, 5, 2015/10/22) */
After our discussion on the phone yesterday, things weighed on my mind with the statements madeI'm not going to argue further or try to take you to small claims to reclaim the money owed to us for the work performedI want to
address how this occurred and how we schedule service requestsI am an honest, reputable, and local contractor who stands behind my work and productsOur crews do around drives per day, all in which the customers calls and we either verbally or email to schedule datesWe never just "stop in" or "swing by" to do the work though I know other companies may operate that wayAs a rule, we do not, which is why I wanted to clarify the situation:
- we sealed your driveway
- we sealed your driveway again
- you called to request a bidI came out to provide a free estimate and was honest with you by telling you to save your money and not seal it due to its conditionI passed along a name of a reputable contractor to consider to replace it
- You replaced the drive
- you emailed me for a bid to seal the driveway because it was a couple years old nowNo one was home at either house so I dropped off the free estimate at your door as well as an estimate at your neighbor's home (which shares a drive with you)You both called/emailed and scheduled a date to have the work performed by verbal conversation with my secretaryThe day we were scheduled to do the work it was raining so the work could not be performed that dayWe then call all of our customers to reschedule for that dayWe will either speak with the contact or if there's a voicemail, we simply leave a standard message stating that we will not be able to make the appointment that day due to the weather and will give you another date (usually the next day) the crew will be there
I was confused when you said "just because I called for a free bid doesn't mean I wanted you to do it" when you (and your neighbor) had already called to schedule(authorize) the workBut now you are saying that "you were out of town when we called to reschedule and you didn't confirm back that you wanted us to come back the next day" - this doesn't make sense that you would no longer want the service doneYour neighbor also gave us a five star review online and I have email conversations that I will forward on to youI was also confused when you said, "I really didn't need it done but my neighbor did" when you and your neighbor already had it scheduled, you share a drive, the driveways are the exact same year/material, and you've always done it togetherI have worked to reach a common ground with you and think it is fair to be paid for the service we providedI will also forward you the conversation with the neighbor
Sincerely,
Nick ***
Jet-Black - StCroix River Valley
***
[email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email conversation that was forwarded to me is NOT for my property and I believe the business had me confused with the wrong houseI did NOT ever authorize this company to perform this work as I simply emailedthe company for a bid and it was left on my doorI did not sign, or verbally authorize this work to be done on my side of the property
Final Consumer Response /* (3000, 10, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email conversation that was forwarded to me is NOT for my property and I believe the business had me confused with the wrong houseI did NOT ever authorize this company to perform this work as I simply emailedthe company for a bid and it was left on my doorI did not sign, or verbally authorize this work to be done on my side of the property
Final Business Response /* (4000, 14, 2015/11/23) */
I have tried to reach out to this customer and figure out a resolution on both ends but he is not replying back to me nowThe scheduling for this work was done a long time agoI believe it was initially scheduled but never confirmed back to reschedule (due to rain on the scheduled day)Honestly, we don't keep recorded phone records of all our conversations for schedulingAt this point it is all he said/she said...I don't believe my company would ever just go to a customer's house and do the work without some kind of scheduling communicationFrom his original email to the Revdex.com he stated that he was willing to pay 50% but I haven't seen or heard anything back on thatAt this point, anything is better than nothing for payment I guess