Hello, We regret to hear about Mr [redacted] ’s claims He is a regular customer and has been for years We appreciate his business and trust He has brought multiple vehicles of his many times and has gone away every time satisfied while getting the best value for his money He has been bringing his older model vehicles to us for years We have happily helped and assisted Mr [redacted] every time he has brought his vehicles for the best price possible Since Mr [redacted] is struggling, we try to do our best for him to save his money on his older model cars He likes to stay in the bay and watch every time we work on his vehicle We do not mind this even though it is a safety issue Mr [redacted] has had a great relationship with us However in this instance, Mr [redacted] recently purchased this [redacted] with 160K plus miles This vehicle was purchased from an outside individual and had significant amounts of problems and issues which he brought to us to fix He understands we are honest and trustworthy, that is why he is regular customer However Mr [redacted] also seems forget very easily of how much assistance and help is given to him and how many times we have striven to satisfy his means even when they were beyond reason and at our own expense Mr [redacted] initially brought in this used vehicle in for checkup, oil change and maintenance recommendations When he brought this vehicle in to the shop, we noticed the vehicle had significant oil leaks and the distributor was not up to condition We changed the engine oil and since the vehicle was significantly greasy and dirty with old oil it needed to be sprayed and cleaned with solvents This is procedure This helps assist in finding where the leak is deriving from In this process after the cleansing was complete and oil changed, the car was started After 10- minutes, we noticed the vehicle smoking and sparking a flame We urgently extinguished the flame We notice the area where the flame started was by the distributor cap and rotor This area had a hairline crack in the cap and is where the engine sparked a flame The grease from the old oil, dry solvent mixture assisted in causing this flame This damaged some parts around the area which we fixed without charges of labor We proceeded to tackle every issue that arose from this matter and only requested Mr [redacted] to pay for some parts in this area which were already needed to begin with These were turelated parts No labor was charged The vehicle stayed with us over several days Mind you, there was no driving issues with this car All issues were cosmeticAt this point, Mr [redacted] filed a complaint to The officer claimed we were doing our job in cleansing the vehicle of old grease and things such as these were to be expected This was standard procedure We also pointed out to the officer that Mr [redacted] had threatened our mechanic After the complaint was filed and the officer left; next day Mr [redacted] came back and apologized to us, the mechanic, and mentioned he did not mean to trouble us We put the issues behind us, shook hands and continued to assist Mr [redacted] with his left over concerns We did this happily since our relationship with Mr [redacted] was for years However again it turned out Mr [redacted] was still not satisfied and on an outside mechanics advice; he asked to have us replace the vehicle ECU To satisfy Mr [redacted] , we purchased and installed another ECU into the car and also had it re-programmed All at our expense The vehicle was fine There were no check engine lights at this point and Mr [redacted] used the car for few more days When another issue did arise, the check engine light came on for the Catalytic Converter As everyone knows, the distributor cap and wires have no relations to the catalytic converter Mr [redacted] , refused to understand that this issue was not linked to the parts catching a flame and decided to file a complaint It is our experience that when a vehicle has this many miles and is so many years old, it is expected for the catalytic converter to be blocked or carbon over time In conclusion, there were days of labor hours involved here and parts beyond the $expense claim that Mr [redacted] was asked for The $claim is also a stretch The expense was for only his vehicles parts which were not in satisfactory conditions to begin with We relieved Mr [redacted] for over $1500-$in losses from our expense to satisfy his every need There is only so much one shop owner can do to satisfy a client’s every need given the circumstances, budget requirements, and previous vehicle condition We regret to hear Mr [redacted] ’s concerns and are disappointed in his ability to understand the assistance and patience we provided him We have no personal issues with Mr [redacted] and are always willing to help him as much as we can We strive to do the right thing always for our clients That is why we always provide honest advice on needed and not needed or not necessary repairs Our business thrives on honesty, good ethics and sound practices Sincerely, Management
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] he lies and I talk to the lower he recomrnd me to go Pik up my car from another dealer ship because they don't now how to fix the car and the dealer ship guy called him I don't now so he come take the key from the dealer ship after I told them I'm going to Revdex.com and the court and I didn't even say any thing back to his mechanic and you can result that from I pay for my car to get fix unfortunately he lies I didn't talk to his mechanics but I expectedFrom him this is noit the first time he lies when I change the harmonic balancer was noicy and he told me the belt I told him noit he told me just drive it I'm noit going to break any thing and I need my reciption for the money I paid for him and my old part so I can put all reciption together and give to the court after they car get fire when he was but casloine and break cleaner he start the car the car just below fire every where and he drop water to shut down the fire because the fire extinchen safety he boughtt after my car get fire and after he drop the water he start the car car almost shut down start and shut down and becoming check engin light a lot of code so the was gussing and but this buy this part and I paid for it and onesely the part was the first time 400$ dollars and after I take the car when he delete the check engin light and give to me I spend about 450$ dollars to fix my car the total is 850$ dollars I lost them and ther is 100$ a way renting yellow cap with one month come look the car wire burn solid and type every where the car was original wire connection and is cost over 300$ For the wire connection if I'm going to change it
Hello,
We regret to hear about Mr. [redacted]’s claims. He is a regular customer and has been for years.
We appreciate his business and trust. He has brought multiple
vehicles of his many times and has gone away every time satisfied while...
getting
the best value for his money. He has been bringing his older model
vehicles to us for years. We have happily helped and assisted Mr. [redacted] every
time he has brought his vehicles for the best price possible. Since Mr.
[redacted] is struggling, we try to do our best for him to save his money on his
older model cars. He likes to stay in the bay and watch every time we
work on his vehicle. We do not mind this even though it is a safety
issue. Mr. [redacted] has had a great relationship with us.
However in this instance, Mr. [redacted] recently purchased this [redacted] with 160K plus
miles. This vehicle was purchased from an outside individual and had significant
amounts of problems and issues which he brought to us to fix. He
understands we are honest and trustworthy, that is why he is regular customer.
However Mr. [redacted] also seems forget very easily of how much assistance
and help is given to him and how many times we have striven to satisfy his
means even when they were beyond reason and at our own expense.
Mr. [redacted] initially brought in this used vehicle in for checkup, oil change and maintenance
recommendations. When he brought this vehicle in to the shop, we noticed
the vehicle had significant oil leaks and the distributor was not up to normal
condition. We changed the engine oil and since the vehicle was
significantly greasy and dirty with old oil it needed to be sprayed and cleaned
with solvents. This is normal procedure.
This helps assist in finding where the leak is deriving from. In this process after the
cleansing was complete and oil changed, the car was started. After 10-15
minutes, we noticed the vehicle smoking and sparking a flame. We urgently
extinguished the flame. We notice the area where the flame started was by
the distributor cap and rotor. This area had a hairline crack in the cap
and is where the engine sparked a flame. The grease from the old oil, dry
solvent mixture assisted in causing this flame. This damaged some parts
around the area which we fixed without charges of labor. We proceeded to
tackle every issue that arose from this matter and only requested Mr. [redacted] to
pay for some parts in this area which were already needed to begin with.
These were normal tune-up related parts. No labor was charged.
The vehicle stayed with us over several days. Mind you, there was
no driving issues with this car. All issues were cosmetic. At this point,
Mr. [redacted] filed a complaint to 311. The officer claimed we were doing
our job in cleansing the vehicle of old grease and things such as these were to
be expected. This was standard procedure. We also pointed out to
the officer that Mr. [redacted] had threatened our mechanic. After the
complaint was filed and the officer left; next day Mr. [redacted] came back and
apologized to us, the mechanic, and mentioned he did not mean to trouble us.
We put the issues behind us, shook hands and continued to assist Mr.
[redacted] with his left over concerns. We did this happily since our
relationship with Mr. [redacted] was for years.
However again it turned out Mr. [redacted] was still not satisfied and on an outside mechanics advice; he
asked to have us replace the vehicle ECU. To satisfy Mr. [redacted], we
purchased and installed another ECU into the car and also had it re-programmed.
All at our expense. The vehicle was fine. There were no check
engine lights at this point and Mr. [redacted] used the car for few more days.
When another issue did arise, the check engine light came on for the
Catalytic Converter. As everyone knows, the distributor cap and wires
have no relations to the catalytic converter. Mr. [redacted], refused to
understand that this issue was not linked to the parts catching a flame and
decided to file a complaint. It is our experience that when a vehicle has
this many miles and is so many years old, it is expected for the catalytic
converter to be blocked or carbon over time.
In conclusion, there were days of labor hours involved here and parts beyond the $500 expense claim
that Mr. [redacted] was asked for. The $500 claim is also a stretch.
The expense was for only his vehicles parts which were not in
satisfactory conditions to begin with. We relieved Mr. [redacted] for over
$1500-$2000 in losses from our expense to satisfy his every need. There
is only so much one shop owner can do to satisfy a client’s every need given
the circumstances, budget requirements, and previous vehicle condition.
We regret to hear Mr. [redacted]’s concerns and are disappointed in his ability
to understand the assistance and patience we provided him. We have no
personal issues with Mr. [redacted] and are always willing to help him as much as
we can. We strive to do the right thing always for our clients. That
is why we always provide honest advice on needed and not needed or not
necessary repairs. Our business thrives on honesty, good ethics and sound
practices.
Sincerely,
Management.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] he lies and I talk to the lower he recomrnd me to go Pik up my car from another dealer ship because they don't now how to fix the car and the dealer ship guy called him I don't now so he come take the key from the dealer ship after I told them I'm going to Revdex.com and the court and I didn't even say any thing back to his mechanic and you can result that from I pay for my car to get fix unfortunately he lies I didn't talk to his mechanics but I expected. From him this is noit the first time he lies when I change the harmonic balancer was noicy and he told me the belt I told him noit he told me just drive it I'm noit going to break any thing and I need my reciption for the money I paid for him and my old part so I can put all reciption together and give to the court after they car get fire when he was but casloine and break cleaner he start the car the car just below fire every where and he drop water to shut down the fire because the fire extinchen safety he boughtt after my car get fire and after he drop the water he start the car car almost shut down start and shut down and becoming check engin light a lot of code so the was gussing and but this buy this part and I paid for it and onesely the part was the first time 400$ dollars and after I take the car when he delete the check engin light and give to me I spend about 450$ dollars to fix my car the total is 850$ dollars I lost them and ther is 100$ a way renting yellow cap with one month come look the car wire burn solid and type every where the car was original wire connection and is cost over 300$ For the wire connection if I'm going to change it
Hello, We regret to hear about Mr [redacted] ’s claims He is a regular customer and has been for years We appreciate his business and trust He has brought multiple vehicles of his many times and has gone away every time satisfied while getting the best value for his money He has been bringing his older model vehicles to us for years We have happily helped and assisted Mr [redacted] every time he has brought his vehicles for the best price possible Since Mr [redacted] is struggling, we try to do our best for him to save his money on his older model cars He likes to stay in the bay and watch every time we work on his vehicle We do not mind this even though it is a safety issue Mr [redacted] has had a great relationship with us However in this instance, Mr [redacted] recently purchased this [redacted] with 160K plus miles This vehicle was purchased from an outside individual and had significant amounts of problems and issues which he brought to us to fix He understands we are honest and trustworthy, that is why he is regular customer However Mr [redacted] also seems forget very easily of how much assistance and help is given to him and how many times we have striven to satisfy his means even when they were beyond reason and at our own expense Mr [redacted] initially brought in this used vehicle in for checkup, oil change and maintenance recommendations When he brought this vehicle in to the shop, we noticed the vehicle had significant oil leaks and the distributor was not up to condition We changed the engine oil and since the vehicle was significantly greasy and dirty with old oil it needed to be sprayed and cleaned with solvents This is procedure This helps assist in finding where the leak is deriving from In this process after the cleansing was complete and oil changed, the car was started After 10- minutes, we noticed the vehicle smoking and sparking a flame We urgently extinguished the flame We notice the area where the flame started was by the distributor cap and rotor This area had a hairline crack in the cap and is where the engine sparked a flame The grease from the old oil, dry solvent mixture assisted in causing this flame This damaged some parts around the area which we fixed without charges of labor We proceeded to tackle every issue that arose from this matter and only requested Mr [redacted] to pay for some parts in this area which were already needed to begin with These were turelated parts No labor was charged The vehicle stayed with us over several days Mind you, there was no driving issues with this car All issues were cosmeticAt this point, Mr [redacted] filed a complaint to The officer claimed we were doing our job in cleansing the vehicle of old grease and things such as these were to be expected This was standard procedure We also pointed out to the officer that Mr [redacted] had threatened our mechanic After the complaint was filed and the officer left; next day Mr [redacted] came back and apologized to us, the mechanic, and mentioned he did not mean to trouble us We put the issues behind us, shook hands and continued to assist Mr [redacted] with his left over concerns We did this happily since our relationship with Mr [redacted] was for years However again it turned out Mr [redacted] was still not satisfied and on an outside mechanics advice; he asked to have us replace the vehicle ECU To satisfy Mr [redacted] , we purchased and installed another ECU into the car and also had it re-programmed All at our expense The vehicle was fine There were no check engine lights at this point and Mr [redacted] used the car for few more days When another issue did arise, the check engine light came on for the Catalytic Converter As everyone knows, the distributor cap and wires have no relations to the catalytic converter Mr [redacted] , refused to understand that this issue was not linked to the parts catching a flame and decided to file a complaint It is our experience that when a vehicle has this many miles and is so many years old, it is expected for the catalytic converter to be blocked or carbon over time In conclusion, there were days of labor hours involved here and parts beyond the $expense claim that Mr [redacted] was asked for The $claim is also a stretch The expense was for only his vehicles parts which were not in satisfactory conditions to begin with We relieved Mr [redacted] for over $1500-$in losses from our expense to satisfy his every need There is only so much one shop owner can do to satisfy a client’s every need given the circumstances, budget requirements, and previous vehicle condition We regret to hear Mr [redacted] ’s concerns and are disappointed in his ability to understand the assistance and patience we provided him We have no personal issues with Mr [redacted] and are always willing to help him as much as we can We strive to do the right thing always for our clients That is why we always provide honest advice on needed and not needed or not necessary repairs Our business thrives on honesty, good ethics and sound practices Sincerely, Management
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] he lies and I talk to the lower he recomrnd me to go Pik up my car from another dealer ship because they don't now how to fix the car and the dealer ship guy called him I don't now so he come take the key from the dealer ship after I told them I'm going to Revdex.com and the court and I didn't even say any thing back to his mechanic and you can result that from I pay for my car to get fix unfortunately he lies I didn't talk to his mechanics but I expectedFrom him this is noit the first time he lies when I change the harmonic balancer was noicy and he told me the belt I told him noit he told me just drive it I'm noit going to break any thing and I need my reciption for the money I paid for him and my old part so I can put all reciption together and give to the court after they car get fire when he was but casloine and break cleaner he start the car the car just below fire every where and he drop water to shut down the fire because the fire extinchen safety he boughtt after my car get fire and after he drop the water he start the car car almost shut down start and shut down and becoming check engin light a lot of code so the was gussing and but this buy this part and I paid for it and onesely the part was the first time 400$ dollars and after I take the car when he delete the check engin light and give to me I spend about 450$ dollars to fix my car the total is 850$ dollars I lost them and ther is 100$ a way renting yellow cap with one month come look the car wire burn solid and type every where the car was original wire connection and is cost over 300$ For the wire connection if I'm going to change it
Hello,
We regret to hear about Mr. [redacted]’s claims. He is a regular customer and has been for years.
We appreciate his business and trust. He has brought multiple
vehicles of his many times and has gone away every time satisfied while...
getting
the best value for his money. He has been bringing his older model
vehicles to us for years. We have happily helped and assisted Mr. [redacted] every
time he has brought his vehicles for the best price possible. Since Mr.
[redacted] is struggling, we try to do our best for him to save his money on his
older model cars. He likes to stay in the bay and watch every time we
work on his vehicle. We do not mind this even though it is a safety
issue. Mr. [redacted] has had a great relationship with us.
However in this instance, Mr. [redacted] recently purchased this [redacted] with 160K plus
miles. This vehicle was purchased from an outside individual and had significant
amounts of problems and issues which he brought to us to fix. He
understands we are honest and trustworthy, that is why he is regular customer.
However Mr. [redacted] also seems forget very easily of how much assistance
and help is given to him and how many times we have striven to satisfy his
means even when they were beyond reason and at our own expense.
Mr. [redacted] initially brought in this used vehicle in for checkup, oil change and maintenance
recommendations. When he brought this vehicle in to the shop, we noticed
the vehicle had significant oil leaks and the distributor was not up to normal
condition. We changed the engine oil and since the vehicle was
significantly greasy and dirty with old oil it needed to be sprayed and cleaned
with solvents. This is normal procedure.
This helps assist in finding where the leak is deriving from. In this process after the
cleansing was complete and oil changed, the car was started. After 10-15
minutes, we noticed the vehicle smoking and sparking a flame. We urgently
extinguished the flame. We notice the area where the flame started was by
the distributor cap and rotor. This area had a hairline crack in the cap
and is where the engine sparked a flame. The grease from the old oil, dry
solvent mixture assisted in causing this flame. This damaged some parts
around the area which we fixed without charges of labor. We proceeded to
tackle every issue that arose from this matter and only requested Mr. [redacted] to
pay for some parts in this area which were already needed to begin with.
These were normal tune-up related parts. No labor was charged.
The vehicle stayed with us over several days. Mind you, there was
no driving issues with this car. All issues were cosmetic. At this point,
Mr. [redacted] filed a complaint to 311. The officer claimed we were doing
our job in cleansing the vehicle of old grease and things such as these were to
be expected. This was standard procedure. We also pointed out to
the officer that Mr. [redacted] had threatened our mechanic. After the
complaint was filed and the officer left; next day Mr. [redacted] came back and
apologized to us, the mechanic, and mentioned he did not mean to trouble us.
We put the issues behind us, shook hands and continued to assist Mr.
[redacted] with his left over concerns. We did this happily since our
relationship with Mr. [redacted] was for years.
However again it turned out Mr. [redacted] was still not satisfied and on an outside mechanics advice; he
asked to have us replace the vehicle ECU. To satisfy Mr. [redacted], we
purchased and installed another ECU into the car and also had it re-programmed.
All at our expense. The vehicle was fine. There were no check
engine lights at this point and Mr. [redacted] used the car for few more days.
When another issue did arise, the check engine light came on for the
Catalytic Converter. As everyone knows, the distributor cap and wires
have no relations to the catalytic converter. Mr. [redacted], refused to
understand that this issue was not linked to the parts catching a flame and
decided to file a complaint. It is our experience that when a vehicle has
this many miles and is so many years old, it is expected for the catalytic
converter to be blocked or carbon over time.
In conclusion, there were days of labor hours involved here and parts beyond the $500 expense claim
that Mr. [redacted] was asked for. The $500 claim is also a stretch.
The expense was for only his vehicles parts which were not in
satisfactory conditions to begin with. We relieved Mr. [redacted] for over
$1500-$2000 in losses from our expense to satisfy his every need. There
is only so much one shop owner can do to satisfy a client’s every need given
the circumstances, budget requirements, and previous vehicle condition.
We regret to hear Mr. [redacted]’s concerns and are disappointed in his ability
to understand the assistance and patience we provided him. We have no
personal issues with Mr. [redacted] and are always willing to help him as much as
we can. We strive to do the right thing always for our clients. That
is why we always provide honest advice on needed and not needed or not
necessary repairs. Our business thrives on honesty, good ethics and sound
practices.
Sincerely,
Management.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] he lies and I talk to the lower he recomrnd me to go Pik up my car from another dealer ship because they don't now how to fix the car and the dealer ship guy called him I don't now so he come take the key from the dealer ship after I told them I'm going to Revdex.com and the court and I didn't even say any thing back to his mechanic and you can result that from I pay for my car to get fix unfortunately he lies I didn't talk to his mechanics but I expected. From him this is noit the first time he lies when I change the harmonic balancer was noicy and he told me the belt I told him noit he told me just drive it I'm noit going to break any thing and I need my reciption for the money I paid for him and my old part so I can put all reciption together and give to the court after they car get fire when he was but casloine and break cleaner he start the car the car just below fire every where and he drop water to shut down the fire because the fire extinchen safety he boughtt after my car get fire and after he drop the water he start the car car almost shut down start and shut down and becoming check engin light a lot of code so the was gussing and but this buy this part and I paid for it and onesely the part was the first time 400$ dollars and after I take the car when he delete the check engin light and give to me I spend about 450$ dollars to fix my car the total is 850$ dollars I lost them and ther is 100$ a way renting yellow cap with one month come look the car wire burn solid and type every where the car was original wire connection and is cost over 300$ For the wire connection if I'm going to change it