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Jet City Painting, Maintenance and Handyman Services, LLC

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Reviews Jet City Painting, Maintenance and Handyman Services, LLC

Jet City Painting, Maintenance and Handyman Services, LLC Reviews (5)

Ms ***,In ref to the complaint, the young lady called the day before her gift certificate expired wanting to schedule a min massageWe were booked and were not able to schedule her at the time she requestedHowever, we did offer her a morning service, with a shorter timeShe declinedWe also
asked other clients if they were willing to adjust their times for her and they weren't able to do soWe explained to the young lady most of our clients re-book upon when checking out in addition too we had a party coming in. We attempted to get her scheduled, we offered many options including a shorter service times, different times to come in and the opportunity to use the gift certificate for other services including productsShe declinedShe refused all offers including the opportunity to bring her expired Gift certificate in and receive 10% off plus a complimentary add on to the service of her choiceShe declinedShe also asked if she could use her GC to pay for the service online or to pay for the service over the phoneWe explained Gift Certificates can reserve the appointment but we cant check the ticket out until the service is renderedShe said that was unacceptable and although we have had the policy in place since 2013, she felt as though we should understand that she misplaced the Gift Certificate and she just found itWe expressed our sympathy and informed her that we keep all GCs and donation GCs kept in system and in a file in the event any thing happens, including a computer crashThe client then begin to cry and say we had no understandingWe informed her we would escalte the issue to see if we would be able to offer something or if she could provide us with some form of emergency documentation (including but not limited to any medical issues)She then said she would do what she needed to do to make sure she gets a refund, even though the Gift Certificates have no refunds printed on them or the service she wantedOtherwise, she would tell everyone what she felt needed in order to turn people away from patronizing Solutions Day Spa. She never mentioned being under doctors care during any conversation, had she done so we would have requested proper documentation and a release from the doctor(We have to protect both parties.....massage can be harmful if not used correctlyEX we aren't allowed to offer Deep Tissue to clients with high blood pressure.) In the previous email I attached a picture of the old Gift Certificates and the new Gift Certificates. We have always accommodated our clients, new and old to the best of our abilityWe had no bending room with Mrs***It was her way or no wayShe declined all offers verbally and those that were offered through a response on Facebook and through Email. Thank you,Raine MatthewsSolutions Day Spa

Complaint:
I am rejecting this response because: I would like to comment on a previous claim #10883772. I want to address the fact that the response from Solutions Day Spa contains several statementsI do not appreciate the lies that they are statingFirst off, I did not ever cry in any communication that I had with themSecondly, I did state I had a medical condition with them. When I attempted to tell them verbally about the condition, I was abruptly cut off by the employee who stated it didn't matter the reasonI had to inform them of the condition in writing because I was not allowed to give a full explanationThey did know of the condition which is why in their response, they mention that I asked if I could provide medical documentationIf they had not been aware of it, they would have not included that section in the responseThirdly, when they could not provide the service I requested originally, they did offer a shorter service with less value (which means they would keep more of the gift card value)I was willing to accept that and add an additional service so I would not lose as much of my gift card; however, they could not offer that service eitherThey ask at the beginning of the call how you will be payingI find it ironic that once I said gift card, they suddenly couldn't offer any service I asked for; yet they were on FB constantly trying to book appointmentsI am extremely upset at the fact that their response contained so many fraudulent statements.Thank you for your time,*** ***
Sincerely,
*** ***

*** ***, new owner of Solutions Day Spa, was advised by *** ***, Manager, of the problem with the client on 3/29/2016. On 4/1/the client received a personal phone call from *** *** advising the Spa is now under new ownership and would work to resolve the
clients needs Per the client request, a refund was approved and initiated on 4/1/in the amount of $ Client was told to expect the refund within - business days from the date of the conversation.The client has been compensated and refunded per their request. *** ***Owner of Solutions Day Spa*** ***

We sincerely apologize for the misunderstanding and/or confusion. However, all documents, including Facebook comments, have been faxed and/or emailed to the Revdex.com. We will continue to keep each and everyone of our clients happy & relaxed when on the phone or at our establishment. We wish you the best in the future.Please note we wouldn't have been able to offer a shorter service had you mentioned you were under doctors care. We would have had to have a signed release form from your doctor. **The same request would have been made, just as it has been made with previous & current clients**  May you enjoy your holiday season.

Complaint: 10883772
I am rejecting this response because: I am unsure as to what the following statement made by the spa is supposed to mean: "Please note we wouldn't have been able to offer a shorter service had you mentioned you were under doctors care. We would have had to have a signed release form from your doctor. **The same request would have been made, just as it has been made with previous & current clients**  " As I stated, I told the Spa rep via phone the following statement, "I was physically unable to use my gift card until this point." My intention was to immediately follow that statement with the reasoning that I had a medical issue that I could provide documentation for; however, before I could continue with my statement, I was abruptly cut off by the rep who said, "I understand, but....". She did not allow me to give the full explanation via phone. I did give the full explanation in writing so I would not be cut off....When I called to make the appointment, I had been released. That is why upon my first communication, the medical issue was not discussed. The medical issue was only mentioned to explain why I could not have used it any sooner.I do not like the fact that the business continues to try and claim that I am not telling truth about informing them of the situation. This is not business practices that should be supported.
Sincerely,
[redacted]

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