Re: Complaint # [redacted] ***I have read Mr [redacted] complaintI am sorry for his situationBut the fact is that Mr [redacted] bought his vehicle from Lawrenceburg Chevrolet in February of He was obviously told something totally inaccurate, if he was told that "oil changes and tire rotations are "covered" for as long as he owns the vehicle?" Mr [redacted] clearly states that he purchased the vehicle from Lawrenceburg Chevrolet in February of Kelsey Chevrolet did not purchase Lawrenceburg Chevrolet until March of So, for the record, Kelsey Chevrolet is definitely not responsible for any of the erroneous information provided by Lawrenceburg ChevroletMr [redacted] needs to take up his complaint with Beechmont Ford, who actually owned the Lawrenceburg Dealership until our acquisition.I would be happy to sit with Mr [redacted] and clarify exactly what his GM Warranty coversWhat I don't want to get into, is a discussion with Mr [redacted] about what he was told by the folks at Lawrenceburg Chevrolet in There is absolutely nothing I can do about something he was told an entire year before Kelsey Chevrolet purchased the dealership!I would also respectfully ask that the complaint itself be expunged from Kelsey Chevrolet's Revdex.com Rating...something we take very seriously [redacted] General Manager
*** *** *** *** came in 8/3/to purchase a 7-passenger vehicle with a budget of approximately $200/month and $money downDue to credit circumstances we were limited on the price of vehicle to about $to keep their payment in their budgetThe bank required $down on the deal for them to approve the loanThe *** did not have any money down however they did OWN A Oldsmobile Intrigue that Kelsey Chevrolet gave them $for to put them in a vehicle they could afford and would meet their family’s needs in fitting 7-passengersThe trade in did not even have wheels and tires on it and had to be towed to the scrap yard where we received $in return for it and handled all the tow bills for as well. As for the Dodge Grand Caravan that was sold to the ***….attached is its extensive Service History since the Kelseys bought it and since the *** bought it on 8/3/15. On July 9, the Kelsey Chevrolet Service team performed their usual Multi Point Used Vehicle Inspection on the vehicleHere is a list of services performed on the vehicle before it was put on the lot for sale:- Lube Oil Filter Change- Topped off fluids- Installed Rear Shocks- Replaced, mount, and balanced new tires- Replaced Front Brake Pads and Rotors- Resurfaced Rear brake rotors- Full Vehicle Detail Kelsey Chevrolet takes tremendous pride in inspecting our pre-owned vehicles and servicing them to the best of our professional ability before they ever reach our lot and go on saleOur goal and our mission is for our customers to have the best car buying and servicing experience ever and we cannot have that mission come to fruition without making sure we have service and inspected every used vehicle to the best of our abilityThis vehicle is no exception….Kelsey Chevrolet spent $of their own internal money in parts and labor to make this Dodge Grand Caravan “lot ready”To say or assume Kelsey Chevrolet ignores service issues is a statement and this particular vehicle proves just that. However….Kelsey Chevrolet is in the used car business and what comes with selling used cars is selling used vehicles that need repairsSome vehicles need repairs sooner than later…but ALL vehicles on the road need repairs. In the *** case, they needed some service days into owning the vehicleThe check engine light came on and it was brought in to the dealership*** Kelsey made sure the *** had a brand new Chevy Traverse to drive while their vehicle was in to get servicedIt was detected a oSensor code was detectedHad code pcatalyst efficiency low bank completed fuel system decarbonizer serviceKelsey Chevrolet took care of the issue and covered the $bill and offered a complimentary loaner vehicle while the vehicle was in service. On 9/1/15, the *** had another service issue ariseThey stated there was loud whining noise while driving and also the wiper system was brokenAgain…Kelsey Chevrolet supplied a new Traverse to the *** while their vehicle was in the shop and again, Kelsey Chevrolet handled the service bill of $plus covered the $deductible for their extended warrantyKelsey Chevrolet replaced the alternator and alternator bearings and fixed the wiper arm service as well. On 12/the Check Engine light came back on
Re: Complaint ID *** ***Below you will find our response to *** ***’s complaintI think you will see that we have bent over backwards to assist herThe vehicle was clearly disclosed to be Sold “As IS!” Yet, in an attempt to really help these folks we have paid out almost $in “Good Will and Ms *** is not willing to pay $300! She also clearly signed an AS Warranty Buyers GuideThe attachment above will verify what we did on our end to help these folks far and above what the legal Buyer’s guide clearly and conspicuously states!*** and *** *** came in 8/3/to purchase a 7-passenger vehicle with a budget of approximately $200/month and $money downDue to credit circumstances we were limited on the price of vehicle to about $to keep their payment in their budgetThe bank required $down on the deal for them to approve the loanThe ***s did not have any money down however they did OWN A Oldsmobile Intrigue that Kelsey Chevrolet gave them $for to put them in a vehicle they could afford and would meet their family’s needs in fitting 7-passengersThe trade in did not even have wheels and tires on it and had to be towed to the scrap yard where we received $in return for it and handled all the tow bills for as well. As for the Dodge Grand Caravan that was sold to the ***s….attached is its extensive Service History since the Kelseys bought it and since the ***s bought it on 8/3/15. On July 9, the Kelsey Chevrolet Service team performed their usual Multi Point Used Vehicle Inspection on the vehicleHere is a list of services performed on the vehicle before it was put on the lot for sale:- Lube Oil Filter Change- Topped off fluids- Installed Rear Shocks- Replaced, mount, and balanced new tires- Replaced Front Brake Pads and Rotors- Resurfaced Rear brake rotors- Full Vehicle Detail Kelsey Chevrolet takes tremendous pride in inspecting our pre-owned vehicles and servicing them to the best of our professional ability before they ever reach our lot and go on saleOur goal and our mission is for our customers to have the best car buying and servicing experience ever and we cannot have that mission come to fruition without making sure we have service and inspected every used vehicle to the best of our abilityThis vehicle is no exception….Kelsey Chevrolet spent $of their own internal money in parts and labor to make this Dodge Grand Caravan “lot ready”To say or assume Kelsey Chevrolet ignores service issues is a statement and this particular vehicle proves just that. However….Kelsey Chevrolet is in the used car business and what comes with selling used cars is selling used vehicles that need repairsSome vehicles need repairs sooner than later…but ALL vehicles on the road need repairs. In the ***’s case, they needed some service days into owning the vehicleThe check engine light came on and it was brought in to the dealershipWalt Kelsey made sure the *** had a brand new Chevy Traverse to drive while their vehicle was in to get servicedIt was detected a oSensor code was detectedHad code pcatalyst efficiency low bank completed fuel system decarbonizer serviceKelsey Chevrolet took care of the issue and covered the $bill and offered a complimentary loaner vehicle while the vehicle was in service. On 9/1/15, the ***s had another service issue ariseThey stated there was loud whining noise while driving and also the wiper system was brokenAgain…Kelsey Chevrolet supplied a new Traverse to the ***s while their vehicle was in the shop and again, Kelsey Chevrolet handled the service bill of $plus covered the $deductible for their extended warrantyKelsey Chevrolet replaced the alternator and alternator bearings and fixed the wiper arm service as well. On 12/the Check Engine light came back on………***I received an email from Mrs*** about 9:p.m. about her needing her van worked on. She was mad because we did not have a qualified tech in on a Saturday.So I scheduled a car to be dropped off at her house Monday morning. Brought her van is for a check engine light. Took the van down to dodge and their estimate was $1,200.I contacted Mrs*** and let her know her warranty didn’t cover the fix, but Kelsey would take care of all of the bill except $300. Mrs*** felt this was not good enough, so I returned her van back to her this morning
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** and *** *** and Kelsey Chevrolet have handled the issue. Kelsey Chevrolet has paid off their trade and are going to give the ***'s their title and paperwork. They will have received everything they need by as late as mid next week, December 14th.We are just
waiting on the title work from the state of Kentucky. They should be completely satisfied by mid next week, but the paper work is in process. Thank you,*** ***General ManagerKelsey Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Sorry that I miss stated that the vehicle was purchased at this dealershipBut Kelsey's purchased the *** Chevrolet Dealership since I had purchased the Solstice in
Attached are Photos of the actual area on the bumper that was damaged during the time they were servicing my SolsticeThe photos that Kelsey showed were not even of the area that was damagedEven if the car had been repaired prior to this incident I am not sure why they wouldn't be responsible for the damage to the bumper that occurred while they were servicing the vehicleThe service that was received at Kelsey's was very poorThey actually gave me my money back for the services they did on the car
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached 2 other pictures of the Solstice that were taken prior to the car being serviced at Kelsey's. Also I am attaching the paperwork that I received when I purchased the vehicle from Lawrenceburg Chevrolet. As you see the repairs that were done to the car were done at the Chevrolet Dealership in Sep 2014 it list in detail that there were straps used to reattach the fender liners. There is nothing in the paperwork that states that the car had any damage to the front bumper and as you can see in the photos there was no damage showing. The attached paperwork also show that there were no accidents report on this vehicle and a list of repairs that were done prior to myself purchasing the vehicle. I will e-mail the remaining documents as this will only allow me to attach 4 documents
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as the title work is sent to us by December 14th. I verified the trade was paid in full with my bank today And the transaction is considered paid in full to Kelsey for the 2016 Silverado.
Regards,
[redacted]
To Whom it may concern, I just talked to the sales manager, Skyler. Skyler said we have 2 approvals for Mr. [redacted] Both approvals are limited calls based off of income and credit score. A lot of the time these limited calls require some participation from...
the customer to limit the risk for the lender. [redacted] is the lender who [redacted] is referring to as his finance company. [redacted] said he talked to them, but [redacted] doesn't talk terms and options with the customer, [redacted] deals directly with the dealers.[redacted] sent us the transcript from the call, which we can forward to you if you would like to read it, they tape all calls.[redacted] is very welcome to come back down and see Skyler, and Skyler will do what he can to deliver him a vehicle, but we work very hard with the customers and lenders so that guests don't feel they are being jerked around.We will need the $1,500 per both lenders to move forward.Paul C[redacted]
Re: Complaint #[redacted]I have read Mr. [redacted] complaint. I am sorry for his situation. But the fact is that Mr. [redacted] bought his vehicle from Lawrenceburg Chevrolet in February of 2014. He was obviously told something totally inaccurate, if he was told that "oil changes and tire...
rotations are "covered" for as long as he owns the vehicle?" Mr. [redacted] clearly states that he purchased the vehicle from Lawrenceburg Chevrolet in February of 2014. Kelsey Chevrolet did not purchase Lawrenceburg Chevrolet until March of 2015. So, for the record, Kelsey Chevrolet is definitely not responsible for any of the erroneous information provided by Lawrenceburg Chevrolet. Mr. [redacted] needs to take up his complaint with Beechmont Ford, who actually owned the Lawrenceburg Dealership until our acquisition.I would be happy to sit with Mr. [redacted] and clarify exactly what his GM Warranty covers. What I don't want to get into, is a discussion with Mr. [redacted] about what he was told by the folks at Lawrenceburg Chevrolet in 2014. There is absolutely nothing I can do about something he was told an entire year before Kelsey Chevrolet purchased the dealership!I would also respectfully ask that the complaint itself be expunged from Kelsey Chevrolet's Revdex.com Rating...something we take very seriously. [redacted]General Manager
Kelsey Chevrolet 1105 E. Eads Pkwy. Greendale, IN...
47025 Phone: [redacted] [redacted] ...⇄ ...⇄ 11/03/2016Revdex.com1 E. 4th Suite 600Cincinnati, OH 45202 Dear [redacted]: Here at Kelsey Chevrolet we take great pride in treating our customers with respect and afford them all the courtesies possible. Our motto “From our Family to Yours” is more than a tag line. We treat our customers fairly and give them the benefit of any doubt. · The Vehicle Repair Order ([redacted]) was opened September 09, 2016 and the vehicle was ready September 16, 2016 for pick up.· The customer’s concerns were with a Brake Light on the Dash and a Cruise Control functionality issue.· The vehicle was Purchased Used by the Customer. (Not from Kelsey Chevrolet)· Prior to being brought in for Service the Vehicle Sustained front end Damage and a Poor Quality repair attempt was made. (Not at/with Kelsey Chevrolet)· Customer’s Name [redacted]· The vehicle in question was a 2008 Pontiac Solstice, Vehicle Identification Number [redacted] The Customer’s Statement of the Problem: “While my 2008 Solstice was being serviced at this location there was damage to the front bumper. Resulting in a crack bumper.” Our Response to the Customer’s Accusation is as follows: It is our belief, that the Damage/Crack in the Bumper/Front Facia is the result of a prior incident involving the vehicle and a Poor Quality repair to the Front Facia and structure under the bumper cover.The front facia/Bumper cover has a poor fit and finish. The substandard repair resulted in the issue we see today. Accompanying this letter is a variety of Photos of Ms. [redacted]’s Solstice as it was when we performed the service repairs. As can be seen in the photos and Visual inspection of the vehicle, the following can be observed and is not limited to: · Poor Prep and Paint work· Poor Fit and Alignment issues· Fastener locations modified to adapt to the poor quality repairs· Improper fasteners (wire ties) used to hold the facia/bumper cover to adjoining body parts.· Cracked or damaged parts used/reused in the repair attempt. For the reasons listed above (but not limited to) we at Kelsey Chevrolet respectfully disagree with Ms. [redacted] and cannot honor her request for the desired settlement of repairing the damage to the bumper. Respectfully,Kelsey ChevroletTell us why here...
Re: Complaint ID [redacted]Below you will find our response to [redacted] complaint. I think you will see that we have bent over backwards to assist her. The vehicle was clearly disclosed to be Sold “As IS!” Yet, in an attempt to really help these folks we have paid out almost...
$3500 in “Good Will and Ms [redacted] is not willing to pay $300! She also clearly signed an AS IS-No Warranty Buyers Guide. The attachment above will verify what we did on our end to help these folks far and above what the legal Buyer’s guide clearly and conspicuously states! [redacted]President
Re: [redacted]Complaint #[redacted]After review of Ms. [redacted] complaint and discussions with the Indiana and Illinois Departments of Taxation, we learned clearly that we were incorrect in our assumption of this $200 charge. It is a very long story but we are very clear as to how we'll handle this...
the next time around. We are very sorry to inconvenience Ms [redacted], and sincerely apologize for our mistake. We will forward Ms [redacted] a check today (March 25, 2016) in the amount of $200.Thank You[redacted]V.P./Gen Mgr
Kelsey Chevrolet 1105 E. Eads Pkwy. Greendale, IN 47025 Phone: [redacted] [redacted] ...⇄ ...⇄ 11/09/2016 Revdex.com 1 E. 4th Suite 600 Cincinnati, OH 45202 Dear [redacted]: Thank You again for the opportunity to review and respond to the Customer’s Accusation. No new or additional information has been added to the customer’s complaint ID [redacted]. Please reference our first response letter dated 11/2/2016. Our position remains unchanged and restated as follows: It is our belief, that the Damage/Crack in the Bumper/Front Facia is the result of a prior incident involving the vehicle and a Poor Quality repair to the Front Facia and structure under the bumper cover. The front facia/Bumper cover has a poor fit and finish. The substandard repair resulted in the issues we are discussing. For these reasons, we at Kelsey Chevrolet respectfully disagree with Ms. [redacted] and cannot/will not honor her request for the desired settlement of repairing the damage to the bumper. Respectfully, Kelsey Chevrolet
To whom it may concern, When [redacted] purchased his [redacted] it was being sold AS-IS. He was offered and purchased an Extended Warranty, then the following business day cancelled the extended warranty. After [redacted] brought the issue of the Air Conditioning not working on his car...
we offered to cover the labor and only charge cost for the parts as an act of good faith and to retain [redacted] as a future customer. He did not agree to these terms and we will did not repair the vehicle. However our offer still stands.
Re: Complaint # [redacted] ***I have read Mr [redacted] complaintI am sorry for his situationBut the fact is that Mr [redacted] bought his vehicle from Lawrenceburg Chevrolet in February of He was obviously told something totally inaccurate, if he was told that "oil changes and tire rotations are "covered" for as long as he owns the vehicle?" Mr [redacted] clearly states that he purchased the vehicle from Lawrenceburg Chevrolet in February of Kelsey Chevrolet did not purchase Lawrenceburg Chevrolet until March of So, for the record, Kelsey Chevrolet is definitely not responsible for any of the erroneous information provided by Lawrenceburg ChevroletMr [redacted] needs to take up his complaint with Beechmont Ford, who actually owned the Lawrenceburg Dealership until our acquisition.I would be happy to sit with Mr [redacted] and clarify exactly what his GM Warranty coversWhat I don't want to get into, is a discussion with Mr [redacted] about what he was told by the folks at Lawrenceburg Chevrolet in There is absolutely nothing I can do about something he was told an entire year before Kelsey Chevrolet purchased the dealership!I would also respectfully ask that the complaint itself be expunged from Kelsey Chevrolet's Revdex.com Rating...something we take very seriously [redacted] General Manager
*** *** *** *** came in 8/3/to purchase a 7-passenger vehicle with a budget of approximately $200/month and $money downDue to credit circumstances we were limited on the price of vehicle to about $to keep their payment in their budgetThe bank required $down on the deal for them to approve the loanThe *** did not have any money down however they did OWN A Oldsmobile Intrigue that Kelsey Chevrolet gave them $for to put them in a vehicle they could afford and would meet their family’s needs in fitting 7-passengersThe trade in did not even have wheels and tires on it and had to be towed to the scrap yard where we received $in return for it and handled all the tow bills for as well. As for the Dodge Grand Caravan that was sold to the ***….attached is its extensive Service History since the Kelseys bought it and since the *** bought it on 8/3/15. On July 9, the Kelsey Chevrolet Service team performed their usual Multi Point Used Vehicle Inspection on the vehicleHere is a list of services performed on the vehicle before it was put on the lot for sale:- Lube Oil Filter Change- Topped off fluids- Installed Rear Shocks- Replaced, mount, and balanced new tires- Replaced Front Brake Pads and Rotors- Resurfaced Rear brake rotors- Full Vehicle Detail Kelsey Chevrolet takes tremendous pride in inspecting our pre-owned vehicles and servicing them to the best of our professional ability before they ever reach our lot and go on saleOur goal and our mission is for our customers to have the best car buying and servicing experience ever and we cannot have that mission come to fruition without making sure we have service and inspected every used vehicle to the best of our abilityThis vehicle is no exception….Kelsey Chevrolet spent $of their own internal money in parts and labor to make this Dodge Grand Caravan “lot ready”To say or assume Kelsey Chevrolet ignores service issues is a statement and this particular vehicle proves just that. However….Kelsey Chevrolet is in the used car business and what comes with selling used cars is selling used vehicles that need repairsSome vehicles need repairs sooner than later…but ALL vehicles on the road need repairs. In the *** case, they needed some service days into owning the vehicleThe check engine light came on and it was brought in to the dealership*** Kelsey made sure the *** had a brand new Chevy Traverse to drive while their vehicle was in to get servicedIt was detected a oSensor code was detectedHad code pcatalyst efficiency low bank completed fuel system decarbonizer serviceKelsey Chevrolet took care of the issue and covered the $bill and offered a complimentary loaner vehicle while the vehicle was in service. On 9/1/15, the *** had another service issue ariseThey stated there was loud whining noise while driving and also the wiper system was brokenAgain…Kelsey Chevrolet supplied a new Traverse to the *** while their vehicle was in the shop and again, Kelsey Chevrolet handled the service bill of $plus covered the $deductible for their extended warrantyKelsey Chevrolet replaced the alternator and alternator bearings and fixed the wiper arm service as well. On 12/the Check Engine light came back on
Re: Complaint ID *** ***Below you will find our response to *** ***’s complaintI think you will see that we have bent over backwards to assist herThe vehicle was clearly disclosed to be Sold “As IS!” Yet, in an attempt to really help these folks we have paid out almost $in “Good Will and Ms *** is not willing to pay $300! She also clearly signed an AS Warranty Buyers GuideThe attachment above will verify what we did on our end to help these folks far and above what the legal Buyer’s guide clearly and conspicuously states!*** and *** *** came in 8/3/to purchase a 7-passenger vehicle with a budget of approximately $200/month and $money downDue to credit circumstances we were limited on the price of vehicle to about $to keep their payment in their budgetThe bank required $down on the deal for them to approve the loanThe ***s did not have any money down however they did OWN A Oldsmobile Intrigue that Kelsey Chevrolet gave them $for to put them in a vehicle they could afford and would meet their family’s needs in fitting 7-passengersThe trade in did not even have wheels and tires on it and had to be towed to the scrap yard where we received $in return for it and handled all the tow bills for as well. As for the Dodge Grand Caravan that was sold to the ***s….attached is its extensive Service History since the Kelseys bought it and since the ***s bought it on 8/3/15. On July 9, the Kelsey Chevrolet Service team performed their usual Multi Point Used Vehicle Inspection on the vehicleHere is a list of services performed on the vehicle before it was put on the lot for sale:- Lube Oil Filter Change- Topped off fluids- Installed Rear Shocks- Replaced, mount, and balanced new tires- Replaced Front Brake Pads and Rotors- Resurfaced Rear brake rotors- Full Vehicle Detail Kelsey Chevrolet takes tremendous pride in inspecting our pre-owned vehicles and servicing them to the best of our professional ability before they ever reach our lot and go on saleOur goal and our mission is for our customers to have the best car buying and servicing experience ever and we cannot have that mission come to fruition without making sure we have service and inspected every used vehicle to the best of our abilityThis vehicle is no exception….Kelsey Chevrolet spent $of their own internal money in parts and labor to make this Dodge Grand Caravan “lot ready”To say or assume Kelsey Chevrolet ignores service issues is a statement and this particular vehicle proves just that. However….Kelsey Chevrolet is in the used car business and what comes with selling used cars is selling used vehicles that need repairsSome vehicles need repairs sooner than later…but ALL vehicles on the road need repairs. In the ***’s case, they needed some service days into owning the vehicleThe check engine light came on and it was brought in to the dealershipWalt Kelsey made sure the *** had a brand new Chevy Traverse to drive while their vehicle was in to get servicedIt was detected a oSensor code was detectedHad code pcatalyst efficiency low bank completed fuel system decarbonizer serviceKelsey Chevrolet took care of the issue and covered the $bill and offered a complimentary loaner vehicle while the vehicle was in service. On 9/1/15, the ***s had another service issue ariseThey stated there was loud whining noise while driving and also the wiper system was brokenAgain…Kelsey Chevrolet supplied a new Traverse to the ***s while their vehicle was in the shop and again, Kelsey Chevrolet handled the service bill of $plus covered the $deductible for their extended warrantyKelsey Chevrolet replaced the alternator and alternator bearings and fixed the wiper arm service as well. On 12/the Check Engine light came back on………***I received an email from Mrs*** about 9:p.m. about her needing her van worked on. She was mad because we did not have a qualified tech in on a Saturday.So I scheduled a car to be dropped off at her house Monday morning. Brought her van is for a check engine light. Took the van down to dodge and their estimate was $1,200.I contacted Mrs*** and let her know her warranty didn’t cover the fix, but Kelsey would take care of all of the bill except $300. Mrs*** felt this was not good enough, so I returned her van back to her this morning
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** and *** *** and Kelsey Chevrolet have handled the issue. Kelsey Chevrolet has paid off their trade and are going to give the ***'s their title and paperwork. They will have received everything they need by as late as mid next week, December 14th.We are just
waiting on the title work from the state of Kentucky. They should be completely satisfied by mid next week, but the paper work is in process. Thank you,*** ***General ManagerKelsey Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Sorry that I miss stated that the vehicle was purchased at this dealershipBut Kelsey's purchased the *** Chevrolet Dealership since I had purchased the Solstice in
Attached are Photos of the actual area on the bumper that was damaged during the time they were servicing my SolsticeThe photos that Kelsey showed were not even of the area that was damagedEven if the car had been repaired prior to this incident I am not sure why they wouldn't be responsible for the damage to the bumper that occurred while they were servicing the vehicleThe service that was received at Kelsey's was very poorThey actually gave me my money back for the services they did on the car
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached 2 other pictures of the Solstice that were taken prior to the car being serviced at Kelsey's. Also I am attaching the paperwork that I received when I purchased the vehicle from Lawrenceburg Chevrolet. As you see the repairs that were done to the car were done at the Chevrolet Dealership in Sep 2014 it list in detail that there were straps used to reattach the fender liners. There is nothing in the paperwork that states that the car had any damage to the front bumper and as you can see in the photos there was no damage showing. The attached paperwork also show that there were no accidents report on this vehicle and a list of repairs that were done prior to myself purchasing the vehicle. I will e-mail the remaining documents as this will only allow me to attach 4 documents
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as the title work is sent to us by December 14th. I verified the trade was paid in full with my bank today And the transaction is considered paid in full to Kelsey for the 2016 Silverado.
Regards,
[redacted]
To Whom it may concern, I just talked to the sales manager, Skyler. Skyler said we have 2 approvals for Mr. [redacted] Both approvals are limited calls based off of income and credit score. A lot of the time these limited calls require some participation from...
the customer to limit the risk for the lender. [redacted] is the lender who [redacted] is referring to as his finance company. [redacted] said he talked to them, but [redacted] doesn't talk terms and options with the customer, [redacted] deals directly with the dealers.[redacted] sent us the transcript from the call, which we can forward to you if you would like to read it, they tape all calls.[redacted] is very welcome to come back down and see Skyler, and Skyler will do what he can to deliver him a vehicle, but we work very hard with the customers and lenders so that guests don't feel they are being jerked around.We will need the $1,500 per both lenders to move forward.Paul C[redacted]
Re: Complaint #[redacted]I have read Mr. [redacted] complaint. I am sorry for his situation. But the fact is that Mr. [redacted] bought his vehicle from Lawrenceburg Chevrolet in February of 2014. He was obviously told something totally inaccurate, if he was told that "oil changes and tire...
rotations are "covered" for as long as he owns the vehicle?" Mr. [redacted] clearly states that he purchased the vehicle from Lawrenceburg Chevrolet in February of 2014. Kelsey Chevrolet did not purchase Lawrenceburg Chevrolet until March of 2015. So, for the record, Kelsey Chevrolet is definitely not responsible for any of the erroneous information provided by Lawrenceburg Chevrolet. Mr. [redacted] needs to take up his complaint with Beechmont Ford, who actually owned the Lawrenceburg Dealership until our acquisition.I would be happy to sit with Mr. [redacted] and clarify exactly what his GM Warranty covers. What I don't want to get into, is a discussion with Mr. [redacted] about what he was told by the folks at Lawrenceburg Chevrolet in 2014. There is absolutely nothing I can do about something he was told an entire year before Kelsey Chevrolet purchased the dealership!I would also respectfully ask that the complaint itself be expunged from Kelsey Chevrolet's Revdex.com Rating...something we take very seriously. [redacted]General Manager
Kelsey Chevrolet 1105 E. Eads Pkwy. Greendale, IN...
47025 Phone: [redacted] [redacted] ...⇄ ...⇄ 11/03/2016Revdex.com1 E. 4th Suite 600Cincinnati, OH 45202 Dear [redacted]: Here at Kelsey Chevrolet we take great pride in treating our customers with respect and afford them all the courtesies possible. Our motto “From our Family to Yours” is more than a tag line. We treat our customers fairly and give them the benefit of any doubt. · The Vehicle Repair Order ([redacted]) was opened September 09, 2016 and the vehicle was ready September 16, 2016 for pick up.· The customer’s concerns were with a Brake Light on the Dash and a Cruise Control functionality issue.· The vehicle was Purchased Used by the Customer. (Not from Kelsey Chevrolet)· Prior to being brought in for Service the Vehicle Sustained front end Damage and a Poor Quality repair attempt was made. (Not at/with Kelsey Chevrolet)· Customer’s Name [redacted]· The vehicle in question was a 2008 Pontiac Solstice, Vehicle Identification Number [redacted] The Customer’s Statement of the Problem: “While my 2008 Solstice was being serviced at this location there was damage to the front bumper. Resulting in a crack bumper.” Our Response to the Customer’s Accusation is as follows: It is our belief, that the Damage/Crack in the Bumper/Front Facia is the result of a prior incident involving the vehicle and a Poor Quality repair to the Front Facia and structure under the bumper cover.The front facia/Bumper cover has a poor fit and finish. The substandard repair resulted in the issue we see today. Accompanying this letter is a variety of Photos of Ms. [redacted]’s Solstice as it was when we performed the service repairs. As can be seen in the photos and Visual inspection of the vehicle, the following can be observed and is not limited to: · Poor Prep and Paint work· Poor Fit and Alignment issues· Fastener locations modified to adapt to the poor quality repairs· Improper fasteners (wire ties) used to hold the facia/bumper cover to adjoining body parts.· Cracked or damaged parts used/reused in the repair attempt. For the reasons listed above (but not limited to) we at Kelsey Chevrolet respectfully disagree with Ms. [redacted] and cannot honor her request for the desired settlement of repairing the damage to the bumper. Respectfully,Kelsey ChevroletTell us why here...
Re: Complaint ID [redacted]Below you will find our response to [redacted] complaint. I think you will see that we have bent over backwards to assist her. The vehicle was clearly disclosed to be Sold “As IS!” Yet, in an attempt to really help these folks we have paid out almost...
$3500 in “Good Will and Ms [redacted] is not willing to pay $300! She also clearly signed an AS IS-No Warranty Buyers Guide. The attachment above will verify what we did on our end to help these folks far and above what the legal Buyer’s guide clearly and conspicuously states! [redacted]President
Re: [redacted]Complaint #[redacted]After review of Ms. [redacted] complaint and discussions with the Indiana and Illinois Departments of Taxation, we learned clearly that we were incorrect in our assumption of this $200 charge. It is a very long story but we are very clear as to how we'll handle this...
the next time around. We are very sorry to inconvenience Ms [redacted], and sincerely apologize for our mistake. We will forward Ms [redacted] a check today (March 25, 2016) in the amount of $200.Thank You[redacted]V.P./Gen Mgr
Kelsey Chevrolet 1105 E. Eads Pkwy. Greendale, IN 47025 Phone: [redacted] [redacted] ...⇄ ...⇄ 11/09/2016 Revdex.com 1 E. 4th Suite 600 Cincinnati, OH 45202 Dear [redacted]: Thank You again for the opportunity to review and respond to the Customer’s Accusation. No new or additional information has been added to the customer’s complaint ID [redacted]. Please reference our first response letter dated 11/2/2016. Our position remains unchanged and restated as follows: It is our belief, that the Damage/Crack in the Bumper/Front Facia is the result of a prior incident involving the vehicle and a Poor Quality repair to the Front Facia and structure under the bumper cover. The front facia/Bumper cover has a poor fit and finish. The substandard repair resulted in the issues we are discussing. For these reasons, we at Kelsey Chevrolet respectfully disagree with Ms. [redacted] and cannot/will not honor her request for the desired settlement of repairing the damage to the bumper. Respectfully, Kelsey Chevrolet
To whom it may concern, When [redacted] purchased his [redacted] it was being sold AS-IS. He was offered and purchased an Extended Warranty, then the following business day cancelled the extended warranty. After [redacted] brought the issue of the Air Conditioning not working on his car...
we offered to cover the labor and only charge cost for the parts as an act of good faith and to retain [redacted] as a future customer. He did not agree to these terms and we will did not repair the vehicle. However our offer still stands.