Attached is the Agreement for [redacted] ***Please note, the signature from his mother on the line labeled, "parental consent" as well as her credit card information on file.The charge was $due to a payment that was not made for the month of JulyAll cancellations require a day notice; any payments due between the day the notice is given and days from then would be dueSince [redacted] s mother did not come into the club to properly cancel the account until 7/31/and the July bill was due on 7/12/17, there were two payments due; the past due amount of $due on 7/12/as well as $due on 8/12/( the payment due within the days) [redacted] s membership is currently in a "pending cancel" statusThis is because of the day notice and the payment that was made for the 8/12/The pending cancel status only means that [redacted] will have access to the gym until 9/11/since it is paid forHis membership will be officially cancelled 9/12/17.Membership AdvisorFX Fitness Broadview HeightsOffice: [redacted] www.FXFitnessClubs.comDefine Your Fit!
This business response was received by Revdex.com via phone.The business stated the consumer did not have two contracts as she stated in her response The business said the consumer did sign the credit card agreement and then went to another method of payment The business stated the consumer's son's account was not canceled properly per their contract Company stated all cancellations require a day notice; any payments due between the day the notice is given and days from then would be dueThe business stated that since ***'s mother did not come into the club to properly cancel the account until 7/31/and the July bill was due on 7/12/17, there were two payments due; the past due amount of $due on 7/12/as well as $due on 8/12/(the payment due within the days)The business stated ***'s membership is currently in a "pending cancel" statusThis is because of the day notice and the payment that was made for 8/12/17, the business stated the pending cancel status only means that *** will have access to the gym until 9/11/since it is paid for
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I was told on the phone that [redacted] s account was approved to be on holdHowever this was not trueWhy was I told information and then not properly notified that the information in regards to the hold was not accurate? My son did not use the membership because we were told that his account was on holdI was also told that I did not have to pay the bill because the account was on holdInformation shared with clients is deemed reliable, and we responded accordinglythe credit card and signature were from the FIRST membership application since the second enrollment was all cash and mail billing
Attached is the Agreement for [redacted] ***Please note, the signature from his mother on the line labeled, "parental consent" as well as her credit card information on file.The charge was $due to a payment that was not made for the month of JulyAll cancellations require a day notice; any payments due between the day the notice is given and days from then would be dueSince [redacted] s mother did not come into the club to properly cancel the account until 7/31/and the July bill was due on 7/12/17, there were two payments due; the past due amount of $due on 7/12/as well as $due on 8/12/( the payment due within the days) [redacted] s membership is currently in a "pending cancel" statusThis is because of the day notice and the payment that was made for the 8/12/The pending cancel status only means that [redacted] will have access to the gym until 9/11/since it is paid forHis membership will be officially cancelled 9/12/17.Membership AdvisorFX Fitness Broadview HeightsOffice: [redacted] www.FXFitnessClubs.comDefine Your Fit!
This business response was received by Revdex.com via phone.The business stated the consumer did not have two contracts as she stated in her response The business said the consumer did sign the credit card agreement and then went to another method of payment The business stated the consumer's son's account was not canceled properly per their contract Company stated all cancellations require a day notice; any payments due between the day the notice is given and days from then would be dueThe business stated that since ***'s mother did not come into the club to properly cancel the account until 7/31/and the July bill was due on 7/12/17, there were two payments due; the past due amount of $due on 7/12/as well as $due on 8/12/(the payment due within the days)The business stated ***'s membership is currently in a "pending cancel" statusThis is because of the day notice and the payment that was made for 8/12/17, the business stated the pending cancel status only means that *** will have access to the gym until 9/11/since it is paid for
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I was told on the phone that [redacted] s account was approved to be on holdHowever this was not trueWhy was I told information and then not properly notified that the information in regards to the hold was not accurate? My son did not use the membership because we were told that his account was on holdI was also told that I did not have to pay the bill because the account was on holdInformation shared with clients is deemed reliable, and we responded accordinglythe credit card and signature were from the FIRST membership application since the second enrollment was all cash and mail billing