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Jet Pro Auto Wash

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Jet Pro Auto Wash Reviews (2)

Review: I was very disappointed at the integrity of the owner. I had an incident at the car wash in which my car sustained minor damage. I asked if they would consider 1/2 replacement cost. The manager was very rude, so I asked him if the owner would call me back. The manager stated " he will agree with me" The manager called back 2 days later, stating the owner agreeded with him.I emailed the owner with a nice letter that asked him to respond, left messages on his phone, and he was texted as well. He has not returned any of the requests. I find it very poor customer service to not hear what I had to say - The truth.Desired Settlement: 1/2 replacement cost of $240.00

Business

Response:

After hearing about the incident, we asked the attendant on duty what had happened and looked at our cameras to see what happened.

After [redacted] pulled into the prep bay of our car wash, she did not put her vehicle in neutral and left it in drive. She then propelled forward not once, but twice. The attendant was ringing up her wash when this happened and turned around to see that she was no longer in our prep bay but heading into the middle of the tunnel. He then ran and got [redacted] to stop her vehicle. Upon approaching the vehicle the attendant told [redacted], "Your vehicle was in drive and I'm going to have to have you back up but hold on I need to turn off the wash first." The attendant then turns around and head off to turn off the wash. He takes two steps away and then [redacted] starts backing up on her own. She then hits one of our flexwrap side washers, the mechanism with cloth on that spins. After hitting it she stops and then begins reversing again and pinching herself in between the flexwrap. This all happened in a matter of seconds while the attendant is stopping the wash system and the attendant then arrives at the vehicle, tries to dislodge the flexwrap but cant, and has [redacted] pull forward to free her self. With the system off now, the attendant moves the flexwrap out of the way so that Mrs. mason can back up without incident. All of this is verified by our camera system.

It is our conclusion that the damage occurred to [redacted]'s vehicle was of her own doing because when the attendant told here to, "hold on while he turned off the wash first," she then put the car in reverse and started moving backward of her own will and without any direction to do so by the attendant. By doing this, she ended up damaging her vehicle and some of our equipment in the process, of which we didn't seek reimbursement but replaced and fixed on our own without hassling our customer.

Review: I had just washed my truck by hand. The next day I drove over a skunk road kill that made the undercarriage stink, so I went straight to this drive thru wash to spray off the undercarriage. The moment I left the car wash I noticed several sets of scratches on the hood, so I went straight back to Jet pro. They had me fill out a claim form and sent me to Cascade Auto Body to see if the scratches would buff out. THEY DID NOT. I told the manager of Jet pro, buffing didn't work and that I wanted to speak to the owner. When the owner ([redacted])finally called me back, he was a complete jerk. His first words to me.."I have some bad news for you [redacted], My car wash did not scratch your vehicle" I asked how he could make this claim without even seeing my vehicle? [redacted] stated rudely, "we wash hundreds of cars and have never scratched one" I answerd "well you scratched mine", which only made him more rude and arrogant. I have detailed pictures of the scratches. I tried to get Mr Dunham to deal with me (He would not) before I started filing reports with the Revdex.com & Attorney General consumer protection. If the complaints do not get action from Jet Pro I intend to take them to small claims court.Desired Settlement: I would like Jet Pro Auto Wash(Mr. Dunham)to compensate me for the damage his business has done to my vehicle. I have obtained quotes to have the hood repainted.

Business

Response:

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Description: Car Wash & Polish

Address: 1660 N Wenatchee Ave, Wenatchee, Washington, United States, 98801-1159

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