Jet Set Vacations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have Cancelled the reservation before the hours cancellation policy of your company and Spirit Airline policy, I have the written cancellation confirmation email from the sales person [redacted] , I also have his statement saying that the refund was not a problem.I will definitely would like to hear the recording with a member of Revdex.com of the phone call where the sales person told me that if I don't send the signed credit card authorization form in the following hours the reservation will be automatic cancelled.Thank you very much for your cooperation.regards [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I apologize for any delay in response and I will be sure that someone contacts her today 3/*/2016.I need to look over the charges and the emails and will be in contact as soon as this is figured out

Revdex.com:At this time, I have not been contacted by Jet Set Vacations regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We still have not received the reimbursement for the overcharge, though we were contacted by Sue at Jet Set Vacations and she says that she'll folland get back to us In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

She gave us verbal authorization to charge her card at which time the penalties were explained to herShe was told that the tickets may be cancelled but was also told it was non refundable - and the form states it is a receipt after purchaseWe will be more than happy to play the call for her along with anyone elseShe called and said she needed to cancel the reservation which we did and tried to make an exception and give her a refund to the package she agreed to be non refundableAt the time of cancellation we were instructed NOT to process a refund because she wanted to deal with her credit card directly She called us on *** and said that she would now like us to process the refund which we did immediately We have already processed a refund for everything except the airlines tickets which is because Spirit unfortunately would NOT waive the penalties/policies so they gave her a future travel creditMalik has answered all emails in a timely fashion and as soon as Ms Diaz decided that she wanted us to provide the refund we issued the funds we had back to her card immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customers contract with us specifically states that WE are not responsible for third party providers which in this case was the hotelThe hotel had oversold that section of the resort which resulted in the move and had nothing to do with our agencyThe voucher was provided by the hotel directly and needed to be redeemed through the hotel by following the instructions on the voucher that she was givenWe never lied OR stole anything from these customersIn fact this customer flew on the flights, took their transfers, stayed at the hotel, and used ALL services(food/drink etc) that she was billed for PLUS asked to stay for an entire extra week! These services were prepaid to all suppliersthe suppliers WILL NOT refund for services used

I am not sure why there is confusion - her card was refunded as stated it would beShe needs to contact the airline if she is looking for a refund from themThe agent clearly states the package was non refundable and although he did tell her that her reservation may be cancelled he did not say she would receive any money backIf we had any more of her money TRUST me we would be more than happy to refund it to her but we DONT

This person booked a vacation for a hotel and when she arrived the hotel had no rooms on that side of the resortThe hotel did not notify our agency of this despite her saying “They knew exactly what was happening and did not inform us”. The resort put her at the sister resort located on
the same complex and gave her full access to the facilities at the hotel she originally booked PLUS a night free return stay voucher to the resort she originally booked that was good for one yearThe agent was in FULL contact with her while on vacation and I have numerous emails from the client thanking the agent “Thank you for getting back to us promptly” “Thank you for everything and we appreciate all of your help” so I’m not sure why she is now claiming that “nobody did a thing to help her”. The agent offered to move her to another hotel if she was not happy but the client opted to stay the entire nights and used all services and facilities at the resort and accepted the voucher EVEN asking if she could use the voucher to extend her stayShe was instructed that she needed to follow the instructions on the voucher since it was given from the hotel directly and could not be used through our officeAll services are prepaid and nonrefundable especially when all services were provided and used by the clientI will also include part of the agreed terms and conditions that applies to this: THIRD PARTY PROVIDERSSome products and services available on this website are provided by third parties, including, but not limited to, hotels, resorts, transportation companies, fishing charters, scuba or snorkel charters, airlines, bus companies, and tour providers, hereinafter, third partiesThird parties are independent contractors and not employees of providerCustomer agrees to not hold provider responsible for any claim arising from and act, failure to act, omission, error, negligence, warranties, breaches of any kind, death, injury to person or property, or any other damages incurred as a result of a third party. The package inclusions/rates are based on inclusions/prices at print time and are subject to change without noticeThe Operator reserves the right to substitute any hotel for any reasonThe Operator assumes no liability for hotel overbookings resulting in inconvenience and/or substitute accommodations being provided, whether of a similar or lesser quality and location

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is not Confusion at all, the attachment show the invoice I have received after the phone call and very clear say that payment is not made yet. The credit card record show that they took the money on the *** and by that day the reservation was cancelled already. And also as right now the bank HAS NOT RECEIVED THE REFUND THEY MENTIONED. Only $which I believe is coming from the agent packet because is the agent fee amountAnd againI WOULD LIKE TO HEAR THE PHONE CALL with a member of Revdex.comI am pretty sure the nonrefundable charge WAS NOT MENTIONED TO ME..!
Thanks***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***:
This is in response to ID #
***
*** *** called our office and made a reservation for people
At the time the reservation was being made, he was informed of our cancellation policy, and booked or departure inside daysI am attaching a link for our terms and conditions which states :
: Any travel cancelled within 45-days of anticipated travel date will result in a 50% penalty to provider and any additional fees charged by 3rd parties will be the sole responsibility of the customer
***
*** *** signed the cancellation form stating the reservation would be nonrefundable. I have included that as well as an attachment
The booking agent worked very hard to have the airline tickets and the package voided and the only penalty the client incurred was $per person fee that we could not waiveAs a gesture of good will, we gave *** *** the $per person penalty he was charged, to use toward another vacation as a future travel credit booked through our agency in the next year.
As you can see the agent and our company have gone above and beyond to help the client by having most of the penalties waived and the penalties we could not waive we are allowing him to use as travel credit towards another trip
Please feel free to let me know if you have any other questions or if I can provide you with any further details
*** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is not Confusion at all, the attachment show the invoice I have received after the phone call and very clear say that payment is not made yet. The credit card record show that they took the money on the *** and by that day the reservation was cancelled already. And also as right now the bank HAS NOT RECEIVED THE REFUND THEY MENTIONED. Only $which I believe is coming from the agent packet because is the agent fee amountAnd againI WOULD LIKE TO HEAR THE PHONE CALL with a member of Revdex.comI am pretty sure the nonrefundable charge WAS NOT MENTIONED TO ME..! Thanks.***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have Cancelled the reservation before the 24 hours cancellation policy of your company and Spirit Airline policy, I have the written cancellation confirmation email from the sales person [redacted], I also have his statement saying that the refund was not a problem.I will definitely would like to hear the recording with a member of Revdex.com of the phone call where the sales person told me that if I don't send the signed credit card authorization form in the following 24 hours the reservation will be automatic cancelled.Thank you very much for your cooperation.regards[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I would like to extend my apologies for the oversight in this refund. We will go ahead and process the $36.00 refund onto the card used at the time of booking. I will be sure to email the client also and let him know.  We will also be including a $50 per person future travel credit to apply to...

another reservation for travel in the next year. Once again I apologize for this oversight.

I apologize for any delay in response and I will be sure that someone contacts her today 3/*/2016.I need to look over the charges and the emails and will be in contact as soon as this is figured out.

The refund has been processed from our merchant account. It may take up to one billing cycle to appear on the cardholders statement and that time frame depends on her credit card companies issuing bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have Cancelled the reservation before the 24 hours cancellation policy of your company and Spirit Airline policy, I have the written cancellation confirmation email from the sales person [redacted], I also have his statement saying that the refund was not a problem.
I will definitely would like to hear the recording with a member of Revdex.com of the phone call where the sales person told me that if I don't send the signed credit card authorization form in the following 24 hours the reservation will be automatic cancelled.
Thank you very much for your cooperation.
regards
[redacted]
 

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We still have not received the reimbursement for the overcharge, though we were contacted by Sue at Jet Set Vacations and she says that she'll follow-up and get back to us. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]