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Jet's Pizza

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Jet's Pizza Reviews (15)

First class organizationI was completely satisfied with the job done by ForeverpoolsThe renovation of my pool was done in a professional way They kept to their word on quality and time lineTheir customer service has been greatI highly recommend Foreverpools!!

Initial Business Response / [redacted] (1000, 10, 2016/07/13) */ Revdex.com contacted Mr [redacted] who indicated yesterday morning has resolved the consumer's concernHe considers this matter resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] called me on Tuesday 7/12/apologizing and stating he would be to my residence on Friday 7/15/to complete the workI asked him what time they would be thereHe stated 9amIt is now 6:18pm on Friday 7/15/and I have not heard from him, he has not shown up, and the work remains incompleteHe has not honored his wordThis matter is not resolved Final Consumer Response / [redacted] (2000, 18, 2016/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did come and complete the job Final Business Response / [redacted] (4000, 16, 2016/08/05) */ From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Friday, August 05, XXXX XX:XX AM To: Deanna Pelak Subject: Re: All is good!! I completed the [redacted] job on 7/15/

Initial Business Response / [redacted] (1000, 10, 2016/04/06) */ Went to [redacted] job 2-different times, fixed vent myself personally [redacted] still was not satisfied, he requested another roofer to come by and finish jobI told him I'll pay for it and he replied with, "Thank you." Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all he didn't try to fix it he has never been on my roof I have had a licensed contractor fix it it cost [redacted] to have this done

First class organizationI was completely satisfied with the job done by ForeverpoolsThe renovation of my pool was done in a professional way
They kept to their word on quality and time lineTheir customer service has been greatI highly recommend Foreverpools!!

Company broke my pool pump during pool installation and has did not repair it
*** *** was professional selling us a $21,pool remodelThe first day on the job the workman emptied the pool and forgot to turn off the pumpThe pump ran dry burning the pipe and causing leaksThe pool was completed proffessionlly but *** sent several emails during the work asking for payments well ahead of the contracted payment scheduleHe complained other customers we not paying their bills so he wanted me to pay ahead of scheduleThe pool is completed but the pump still leaksI have called and emailed *** several times about the leakOne week ago he emailed me that he would schedule someone to fix the leak and call meNo callIt appears although the workman do a good job, *** is just concerned about getting his money, earlier than contracted, and moving onBeing a qualified handyman I have now repaired the pump myself

Foreverpools did a complete renovation of our swimming poolAmazing attention to detail and incredibly responsiveWe are very happy to have chosen the glass tile instead of other finishes, the backyard looks completely different and it last years
I already did times the diamond brite and now with the glass tile I can forget to renew the pool forever
Now my family enjoys the pool, looks so nice!Thanks!

[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The issue with the customer at our establishment was settled
immediatelyThe customer cancelled an order that had been paid for with their
credit card and it was immediately voidedThe issue is, however, that between
the company that handles our credit card processing
voiding the amount charged
on the card, and the customer checking their banking statement, there is a
delayWhenever someone makes a purchase on a debit card, if they check their
account immediately they will see a pending chargeWhen the transaction is
canclled, as it was in this case, it will still show up as a pending charge for
approximately business daysNo refund was issued to the customer, because we
had no money to refund herI tried to explain to the complaintants husband
that if they spoke with their bank they could assure them that what they were
seeing on their account was just a pending charge and that their money would
return to their accountI contacted the complaintant today, and the money has
been returned to her
account *** *** *** *** Bowling Green, Ky

Initial Business Response /* (1000, 10, 2016/07/13) */
Revdex.com contacted Mr*** *** who indicated yesterday morning has resolved the consumer's concernHe considers this matter resolved
Initial Consumer Rebuttal /* (3000, 12, 2016/07/15) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
Mr*** called me on Tuesday 7/12/apologizing and stating he would be to my residence on Friday 7/15/to complete the workI asked him what time they would be thereHe stated 9amIt is now 6:18pm on Friday 7/15/and I have not heard from him, he has not shown up, and the work remains incompleteHe has not honored his wordThis matter is not resolved
Final Consumer Response /* (2000, 18, 2016/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did come and complete the job
Final Business Response /* (4000, 16, 2016/08/05) */
From: *** *** (mailto:***@yahoo.com)
Sent: Friday, August 05, XXXX XX:XX AM
To: Deanna Pelak
Subject: Re: All is good!!
I completed the *** job on 7/15/

We believe this issue has been resolved at this timeThank you,
***

Initial Business Response /* (1000, 10, 2016/04/06) */
Went to *** *** job 2-different times, fixed vent myself personally*** still was not satisfied, he requested another roofer to come by and finish jobI told him I'll pay for it and he replied with, "Thank you."
Initial Consumer
Rebuttal /* (3000, 12, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all he didn't try to fix it he has never been on my roof I have had a licensed contractor fix it it cost *** to have this done

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** Date: Fri, Sep 2, at 1:PMSubject: REGARDING COMPLAINT #***.To: "***[email protected]"
Ms***,
Regarding the response fro Edward F*, Jet's Pizza, I am disputing the content of his response, due to his attempt to minimize the situation
After getting several text messages, regarding pizza specials related to the Cleveland *** Team, I contacted Jet's Pizza and asked for a managerA gentleman said he WAS the managerI gave him my name, telephone numberHe said he was sorry then, he also said that he would contact the owner, let him knowThis should have been the end of the matterIt was notThis was a verbal notice to cease immediately
I DID CALL and spoke with Lepa at the Jet's Corporate Office, explained the situation, she took my information and said that she would call me backLepa call me back, and said she spoke with the owner and he is sorry and that he would call me to offer me a gift certificate for FREE Pizza at Jet'sI TOLD HER THEN I DON'T WANT FREE PIZZA. She said that she would call me back to see if, in fact, he did contact meSHE DIDI told her that He left a VOICE MAIL Message saying he wanted to offer me a $pizza gift certificate for my troubleI REFUSE TO CALL HIM BACK(NOT $AS HE STATES) I have never spoke with this manI have voice mail, and he has not left any further messages in an attempt to contact me
Upon receiving, yet another text message, August 12, 2016, I went directly to the store showed both employees the messageI was standing right there and she told me "he said he was giving the vendor you number" I told the young lady to call him back and tell him don't give my number to anyoneED F* GAVE MY NUMBER TO KEITH P***, WHO CALLED ME AND LIED AND SAID HE WAS CALLING FROM JET'S MARKETING DEPARTMENTI CALLED HIM A LIAR HE WAS AN INDEPENDENT VENDOR THAT JET'S HIREDI ALSO TOLD HIM THAT ED F* HAD NO RIGHT TO GIVE HIM MY NUMBERI DO NOT HAVE A CONTRACT WITH HIS COMPANY(EZ-TEXT) I screamed repeatedly that I wanted the text messages to stopHe asked me what could he doAGAIN, I said STOP THE TEXT MESSAGESHe then told me that the owner was going to call him to see if he called me and he was going to ask him if he ask me what could he do about the situationI SAID AT LEAST TIMES I WANTED THE TEXT MESSAGE TO STOPYES, HE OFFERED TO PAY MESO, YES I SCREAM OUT "YOU CAN GIVE ME $10,BECAUSE HE KEPT ASKING STUPID QUESTIONS, AND I RESPONDED WITH AN APPROPRIATE ANSWERTHAT IS NOT WHAT I WANTEDI WANTED THE TEXT MESSAGE TO STOP. THEN KEITH PAPLEY'S CALL WAITING BEEPED, AND HE TOLD ME HE IS ON THE PHONE NOW, "WHAT DO I TELL HIM" SO, SCEAMING, I SAID: "YOU TELL HIM THAT HE SHOULD HAVE NEVER GIVEN YOU MY NUMBER, AND TELL HIM, I WILL SUE HIS A**THAT'S WHEN I HUNG UPPlease note: Keith P*** did ask me if I "opted-in" I told him NOAND I DID TELL HIM IT IS AGAINST THE LAW
I called Jet's Corporate office again,(August 12, 2016) and had a conference call with Lepa and Mary K***Lepa, advised me that she would investigate again and call me back(Before she left for the day.) I did tell her it was OK, don't stay at work after her quitting timeShe could call me back the next dayHowever, she did notMary K***, advised me that she was the DirectorShe agreed with me that Ed F* should not have had HIS vendor contact meI repeatedly several times that I do not have a contract with Kieth P***/EZTextBoth of them assured me that the matter would be resolvedHowever, Lepa, to this date, has not called back and has not returned me voice mail message
HERE IS THE NEW INFORMATION AS WELL AS FACTS
Ed F*'s reply is offensive, and his purpose is to place blame on me
Regarding the text messages, I DID NOT HAVE TO TEXT STOP OR GOI filed my complaint, IN WRITING to the Jet's Corporate Office on June 10,
I was assured by Lepa, that the situation was taken care of
I do not want a $gift certificate, and I did not have to call Ed F* back
Ed F* was not authorized to give my telephone number to HIS VendorAnd I told his staff to call him back and tell him so
I never oto received promotional text messages From Jet's Pizza
Ed F* has acknowledged that he hired a Vendor, Keith P***, EZ Tezt, to send text messages to his customers, without their written consent
I have never purchased pizza's from Jet's PizzaSo the theory that he authorized Keith P*** to send text messages ONLY to customers that purchased or more pizza's is another lie
Ed F* is in violation of Federal TCPA, TELEPHONE CONSUMER PROTECTION ACT, THAT SPECIFICALLY STATES:
"FOR EMAIL AND TEXT MESSAGES SENT TO YOUR MOBILE PHONE"
"CONSENT MUST BE IN WRITING"
Ed F* did not obtain written permission from me to send out EVEN ONE Promotional Text message
I am done with this matter as it relates to the Revdex.comMy next step is to file a complaint with the ***, *** and The *** *** *** ***Ed F*'s response has infuriated me to no endHe needs to address this problem with his Vendor, his staff, and Jet's Corporate OfficeEd F* is running a business, and I did not need to know who his vendor isThe text messages says: "Jet's Pizza"Not EZ Text, Not Keith P***
This was a simple matter that should have resolved itself with my initial call to Jet's Pizza
I do not need to ENRICH MYSELF, NOR DO I NEED TO WORK AT A LOWLY STORE FRONT PIZZA SHOP FOR INCOMEMost importantly, I do not need to take responsibility for the actions initiated by Jet's Pizza
Please review the DESIRED RESOLUTION/OUTCOME SECTION OF MY COMPLAINT WHICH STATES: "I AM DETERMINED TO HAVE FINES IMPOSED ON THIS COMPANY." Court Fines, NOT TO ME, unless I sue Jet's Pizza,and that is NOT done through the Cleveland Revdex.com
I'M DONE*** ***

Initial Business Response /* (1000, 10, 2016/07/13) */
Revdex.com contacted Mr*** *** who indicated yesterday morning has resolved the consumer's concernHe considers this matter resolved
Initial Consumer Rebuttal /* (3000, 12, 2016/07/15) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
Mr*** called me on Tuesday 7/12/apologizing and stating he would be to my residence on Friday 7/15/to complete the work I asked him what time they would be there He stated 9am It is now 6:18pm on Friday 7/15/and I have not heard from him, he has not shown up, and the work remains incomplete He has not honored his word This matter is not resolved
Final Consumer Response /* (2000, 18, 2016/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did come and complete the job
Final Business Response /* (4000, 16, 2016/08/05) */
From: *** *** (mailto:***@yahoo.com)
Sent: Friday, August 05, XXXX XX:XX AM
To: Deanna Pelak
Subject: Re: All is good!!
I completed the *** job on 7/15/

Initial Business Response /* (1000, 10, 2016/04/06) */
Went to *** *** job 2-different times, fixed vent myself personally*** still was not satisfied, he requested another roofer to come by and finish jobI told him I'll pay for it and he replied with, "Thank you."
Initial Consumer
Rebuttal /* (3000, 12, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all he didn't try to fix it he has never been on my roof I have had a licensed contractor fix it it cost *** to have this done

Yes, we have fixed the issue with *** ***We received an email from her confirming thisThank you,
Jets Pizza

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Address: 3534 Murfreesboro Pike # 106, Antioch, Tennessee, United States, 37013-2584

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