At the *** *** ***, our biggest selling points are location and original floor plans to this historical propertyThese original floor plans keep us from being able to purchase brand new appliances, as most current appliances do not fit in the openings allowedWith this being said, we
believe that in this case we provided the best solution possibleWe found the stove in this unit was not repairable, so we brought in a replacement that we believe to be of similar quality and functionality, as we have already communicated.
All washer and dryer units have been repaired prior to receiving this complaintAs we have tried to communicate with our Residents before, we ask that you please call or email us as soon as a maintenance issue is notedPlease never assume that someone else has already called! In many cases, the first call we have received has been to say that something has been broken for weeks...we hope that our Residents can understand that we cannot fix an issue until we know about it.
Regards,
Property Management
*** ***
At the *** *** ***, our biggest selling points are location and original floor plans to this historical propertyThese original floor plans keep us from being able to purchase brand new appliances, as most current appliances do not fit in the openings allowedWith this being said, we
believe that in this case we provided the best solution possibleWe found the stove in this unit was not repairable, so we brought in a replacement that we believe to be of similar quality and functionality, as we have already communicated.
All washer and dryer units have been repaired prior to receiving this complaintAs we have tried to communicate with our Residents before, we ask that you please call or email us as soon as a maintenance issue is notedPlease never assume that someone else has already called! In many cases, the first call we have received has been to say that something has been broken for weeks...we hope that our Residents can understand that we cannot fix an issue until we know about it.
Regards,
Property Management
*** ***