JETCOAT

After communicating and receiving pictures of Mr [redacted] ’s usage of our product we have concluded that improper usage of the product resulted in the problems that he has experiencedWe have explained this to him before and that we cannot be held responsible for improper usage of the productWe have offered him $200, to cover the purchase cost of the product and his labor, to assist with his dissatisfactionThank you, Adam R***Customer Service Representative [redacted] ***###-###-#### [redacted]

I am rejecting this response because: the only reason they ever replied and made any offer was due to my contacting Revdex.comWe emailed back and forth until it was time for resolution, then they refused to respond until I filledI feel they were planning to take no responsibilityI followed the directions on the can, I've been doing construction for more than years, so this is not my first time doing thisThen blaming me is like saying a chef doesn't know how to cook steakA blatant insult to meI think they need to be held liable not allowed to get away with thisPlease help the little guy to not be taken advantage of by the big guyIt would be pure wrong Regards, [redacted]

After looking over Mr. [redacted]’s response we are going to stick to the original $200 dollar offer that we believe is fair. In regards to his claims that we were unresponsive, I emailed him 2 weeks before the holidays and did not hear anything until I returned from vacation. We believe that the $200 dollar offer is more than enough to cover the purchase cost of the product that was used improperly and the labor that Mr. [redacted] had to do to remove some dripping material that was shown in the pictures he submitted to us.Thank you,Adam R[redacted] [redacted]###-###-####[redacted]

If you would kindly mail a check, I want to start the repairs needed. I thank you.[redacted]

After communicating and receiving pictures of Mr. [redacted]’s usage of our product we have concluded that improper usage of the product resulted in the problems that he has experienced. We have explained this to him before and that we cannot be held responsible for improper usage of the product. We...

have offered him $200, to cover the purchase cost of the product and his labor, to assist with his dissatisfaction. Thank you, Adam R[redacted]Customer Service Representative[redacted] [redacted]###-###-####[redacted]

I am rejecting this response because: the only reason they ever replied and made any offer was due to my contacting Revdex.com. We emailed back and forth until it was time for resolution, then they refused to respond until I filled. I feel they were planning to take no responsibility. I followed the directions on the can, I've been doing construction for more than 20 years, so this is not my first time doing this. Then blaming me is like saying a chef doesn't know how to cook steak. A blatant insult to me. I think they need to be held liable not allowed to get away with this. Please help the little guy to not be taken advantage of by the big guy. It would be pure wrong.
Regards,
[redacted]