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JetEye Inc Pearle Vision

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JetEye Inc Pearle Vision Reviews (4)

On 7/11/*** *** came in for an eye exam and was seen by one of our optometristsAt tha time she utilized her insurance benefits for her exam and eyeglasses which requires Pearle Vision to process the order through her insurance company *** who supply all the materials and process
the work through their contracted lab and chargeback the materials reimbursing Pearle Vision only for a dispensing feePearle Vision did not process the order or use any of its materials and the monies paid by *** *** were transferred to *** as per the contract the member has with her insurancePearle vision charges the member based on that contracts fee scheduleUnfortunately, ***, the members insurance carrier, and its contracted laboratory do not issue refunds for their membersWhen *** *** came in to pick up her order she out them on and removed them instantly stating she could not see and wanted a refundOur associate attempted to troubleshoot what the issue might be, but *** *** refused to put the glasses back on or have us try to figure out where the issue might be occurring and just kept asking for a refundWe then explained her insurance companys policy and how her contract with them works and we offered her three optionsFirst option was to give our optician the opportunity to fit the glasses and review how a progressive lens worked to see if the issue was resulting from the glasses not having the opportunity to be properly adjusted.Second option was that if she was not happy with her original exam and DrJane P*** who performed it, we would have her see DrMichael I*** who was our other doctor and has been with the practice since and the glasses would be remade by her insurance if the prescription was to change at no charge within the first daysThird option was that if the patient was unhappy with the progressive we could remake the glasses in a bifocal or single vision lens at no charge as well*** *** did not want any of the options her insurance company would allow and has just kept asking for a refundUnfortunately, we are the middle man and are unable to refund something we do not haveWe have cantacted *** and they just restated their policies to us and we in turn restated them to *** ***We also told *** *** it was stated on her receipt that only an exchange or remake of product would be allowed and no refunds would be issuedWe do our best to satisfy all our customers but we need to operate within the guidelines of the insurance carriers our patients choose

Complaint: [redacted]
I am rejecting this response because: The option of not paying to see another person and possibly needing to change prescription being no charge was not how it was said to meI was told? I could see another person but would need to pay for another exam and for the changed prescription so I disagree with that option being providedThat being said I will accept if a singe lens is made in the frames I have paid for is done at no cost then this can be closed at that pointI do not wish for any further amount to be charged to my credit card
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The option of not paying to see another person and possibly needing to change prescription being no charge was not how it was said to me. I was told  I could see another person but would need to pay for another exam and for the changed prescription so I disagree with that option being provided. That being said I will accept if a singe lens is made in the frames I have paid for is done at no cost then this can be closed at that point. I do not wish for any further amount to be charged to my credit card.
Regards,
[redacted]

On 7/11/2017 [redacted] came in for an eye exam and was seen by one of our optometrists. At tha time she utilized her insurance benefits for her exam and eyeglasses which requires Pearle Vision to process the order through her insurance company [redacted] who supply all the materials and process...

the work through their contracted lab and chargeback the materials reimbursing Pearle Vision only for a dispensing fee. Pearle Vision did not process the order or use any of its materials and the monies paid by [redacted] were transferred to [redacted] as per the contract the member has with her insurance. Pearle vision charges the member based on that contracts fee schedule. Unfortunately, [redacted], the members insurance carrier, and its contracted laboratory do not issue refunds for their members. When [redacted] came in to pick up her order she out them on and removed them instantly stating she could not see and wanted a refund. Our associate attempted to troubleshoot what the issue might be, but [redacted] refused to put the glasses back on or have us try to figure out where the issue might be occurring and just kept asking for a refund. We then explained her insurance companys policy and how her contract with them works and we offered her three options. First option was to give our optician the opportunity to fit the glasses and review how a progressive lens worked to see if the issue was resulting from the glasses not having the opportunity to be properly adjusted.Second option was that if she was not happy with her original exam and Dr. Jane P[redacted] who performed it, we would have her see Dr. Michael I[redacted] who was our other doctor and has been with the practice since 2002 and the glasses would be remade by her insurance if the prescription was to change at no charge within the first 30 days. Third option was that if the patient was unhappy with the progressive we could remake the glasses in a bifocal or single vision lens at no charge as well. [redacted] did not want any of the options her insurance company would allow and has just kept asking for a refund. Unfortunately, we are the middle man and are unable to refund something we do not have. We have cantacted [redacted] and they just restated their policies to us and we in turn restated them to [redacted]. We also told [redacted] it was stated on her receipt that only an exchange or remake of product would be allowed and no refunds would be issued. We do our best to satisfy all our customers but we need to operate within the guidelines of the insurance carriers our patients choose.

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Address: 1278 Hooper Ave, Toms River, New Jersey, United States, 08753-3343

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