Jetson Bike

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is offering to send check, which is not acceptable This compan is not trustworthy and I would never accept a check from them They have the ability to credit my account and I want my credit card refunded for the full amount Next, the company is instructing that I withdraw my complaint from the Revdex.com Thirdly, this company is directing me to disassemble a portion of the product, pack it and ship it back to them I will then be left to dispose of the defective, inoperable bicycle and the packing materials and crate They are receiving payment for the damaged unit from UPS, therefore, the company is asking me to salvage what they want off of this bike and I am not willing to exert any effort to help them This damaged bike has been sitting at my house two weeks now and Jetson Bike has done NOTHING until now I find it hard to believe that they really care about their professional reputation, when they have repeatedly ignored customer complaints I don't think the Revdex.com gives and F- rating Here is a copy of the email that I received from Jetson Bike about two hours ago: [redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Jetson Bike regarding complaint ID [redacted] , since the day after filing the complaint with the Revdex.com and the complaint has not been resolved As I stated earlier, I disputed the charge with my credit card company It is my sincerest hope that the provisional refund will become a final refund and the money issue will be resolved However, Jetson Bike did not assist me whatsoever and I do hope that just because I was afforded the protection that my credit card company provides, should the refund become final, Jetson should not be allowed to claim that the complaint was resolved If it is resolved it is not BECAUSE of anything they did, but IN SPITE of what they didThank you for your assistance in dealing with this company Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I will gladly accept the $refund for the no -existent 3-yr warrentwith a qualified service rep to explore weather to it was a flawed puece id equipment or something I did?y as a 1st step to resolve this issueAs a next step, why don't they set up an appointment wiuali: [Your Answer Here] Q qualified service rep to look at it & see what's wrong? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

First off,
We apologize for all of the inconvenience that has been the result of UPS' mistake
We also apologize for whatever offense has been taken by the customer during our communicationThis has been a frustrating experience on both sides
That being said,
We would like to make it understood that we did ship a perfectly functioning new bike to the customer and it was only through UPS' poor handling that this inconvenience was placed both upon JETSON and upon the customer
We certainly did file a UPS complaint (proof of which can be provided) and this was finally resolved by the UPS damage claims deptthis week
We did not ask the customer to dissasemble parts of the bikeWe simply asked that she send back the battery and charger via our Fedex account as we were going to send a brand new bike to her home
We filed a claim with UPS, we offered a new bike, and we offered a refundIt is my understanding that the customer has disputed the charges with her credit card company
We would like to understand what more there is to do on our end as we would be happy to resolve this
Thanks,
JETSON

While we are understanding to this situation, this customer has provided no evidence that she herself has not damaged the product on her own
We have offered and made several attempts to assist this customer Our customer service team has responded beyond what our procedures are and nothing has yet to be sufficient
To resolve, we are willing to refund her the $warranty, but we cannot do much on a used and possibly damaged product
Please let us know how to proceed,
thank you
Jetson

Please see the attached section from the manual which gives instructions for removing the old controller and installing the new one.We are happy to extend the warranty coverage to the consumer The language of our Warranty Policy is as follows:
When you purchase a Jetson, you will receive the following commitment from our staff and support team:
Free 1-year warranty covering the frame, wheels, motor, and the dashboard meter
This policy is stated on our company’s website
As previously stated, Jetson Electric Bikes will honor the customer's warranty by replacing the reported faulty part Warranty does not cover labor.This is our final stance and reply If the customer wants the part, he may let us know Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

This customer was seeking Tech Support from one of our consultants and was instructed that he needed a specific spare part The cost of this part and the shipping cost is covered under the warranty agreement that comes with our product Instead of agreeing to accept the replacement
part, the customer refused and insisted upon a refund The customer continued to ask for a refund, but from our consultant, and not a direct representative of our company When the customer was once again offered the free replacement part that would have fixed the problem, he grew irrational and would not work any further through our company We have made every effort to uphold our end of the warranty agreement that comes with our product

Firstly, We have never received any phone calls or emails from this customer.  After 4 months of riding a bike it should not malfunction, and we have very successful happy customers that prove our bikes are built with great quality and...

last long.  
In such a case, I would assume that this customer damaged the bike herself and is trying to point the blame on us to get a free replacement.  Again, she has not reached out to us as advertised below.  
We will resolve with the customer if provided her phone number, but we cannot be held accountable for her personal use and damage to the bike.

To whom it may concern,
 
Thank you for reaching out with this notice.
 
We have reached out to the customer directly and are working to resolve the issue...

asap.
 
Thanks,
 
[redacted]
 
[redacted]

Revdex.com:
At this time, I have not been contacted by Jetson Bike regarding complaint ID [redacted], since the day after filing the complaint with the Revdex.com and the complaint has not been resolved.  As I stated earlier, I disputed the charge with my credit card company.  It is my sincerest hope that the provisional refund will become a final refund and the money issue will be resolved.  However, Jetson Bike did not assist me whatsoever and I do hope that just because I was afforded the protection that my credit card company provides, should the refund become final, Jetson should not be allowed to claim that the complaint was resolved.  If it is resolved it is not BECAUSE of anything they did, but IN SPITE of what they did.
Thank you for your assistance in dealing with this company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received 2 emails & 1 voice response from Jetsonbike, so their claim to have not heard from me is invalid from the standpoint of their own response. However, I never heard anything further & there was no attempt to resolve anything. Additionally, the many times I attempted to contact them can be easily confirmed by my own email & fon records. Also, I got a comment on social network saying in essence, Good luck trying to get in touch with them, which leads me to believe I'm not the only one who's run into problems with them. Since they claim to not have heard from me, tho, it's amusing that they would conclude that any problem with their machine is my fault. Simply put, I can prove they are lying. Apparently this us their tactic instead of honoring even a 1-yr much less a 4-yr warranty. Also, I don't want a free faulty scooter, I want my good money back.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company is offering to send check, which is not acceptable.  This compan is not trustworthy and I would never accept a check from them.  They have the ability to credit my account and I  want my credit card refunded for the full amount.  Next, the company is instructing that I withdraw my complaint from the Revdex.com.  Thirdly, this company is directing me to disassemble a portion of the product, pack it and ship it back to them.  I will then be left to dispose of the defective, inoperable bicycle and the packing materials and crate.  They are receiving payment for the damaged unit from UPS, therefore, the company is asking me to salvage what they want off of this bike and I am not willing to exert any effort to help them.  This damaged bike has been sitting at my house two weeks now and Jetson Bike has done NOTHING until now.  I find it hard to believe that they really care about their professional reputation, when they have repeatedly ignored customer complaints.  I don't think the Revdex.com gives and F- rating.
Here is a copy of the email that I received from Jetson Bike about two hours ago:  
 
[redacted] 
[redacted]
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have forwarded an email with my complaint # and my email correspondence with Jetson. This matter can be resolved by refunding my money or for Jetson to repair my bike. Sending me a part at this stage of the game may cause more chaos if the bike doesn't work. I would think Jetson should install the device and test the bike so to make sure it runs properly. This would mean that Jetson arranges the pick up of the bike as to repair it. Nothing irrational about this. Please feel free to contact me by email or phone. [redacted]Thank You[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I will gladly accept the $300 refund for the no -existent 3-yr warrentwith a qualified service rep to explore weather to it was a flawed puece id equipment or something I did?y as a 1st step to resolve this issue. As a next step, why don't they set up an appointment wiuali:

[Your Answer Here]
 Q qualified service rep to look at it & see what's wrong?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I bought a jetson beam scooter and can't get any response for a needed part. They suck at customer service. Emailed five or six times to get a spacer for the back wheel. They can't give me the parts dept. that's to hard for them. Don't buy this product or you will spend $300. for a scooter you can't get a simple part for. We lost it changing the back tire the second time it was rode, tire went flat immediately. Bought tube was extra hard to get on. Kid lost the spacer, haven't got to ride it after the second ride. Absolutely no service to get part.

Review: In Nov 2014 I purchased a Jetson Electric Bike for $1800 and $200 shipping with a 1 year warranty. In 9 months the bike started shutting down. I reported this and was sent a breaker to switch out, no remedy. Then I was told I needed a new controller and that 1 would be sent to me. After talking to [redacted] (rep)he said he was told it was sent. This was in Oct. I told him in an email that I wanted a refund because the service rep was unhelpful and tried to sell me another bike and also when I purchased the bike I was not told that I had to do my own repairs this should be on Jetson. Because of other Issues I have had to put this on a back burner but I haven't any trust or faith in Jetson and would like my $ back. I need your help and from the reviews so does other customers. The bike was delivered the 2nd week of Nov if I'm correct but the check #[redacted] was cashed in OctDesired Settlement: I would like a refund more than a repair or new bike because I'm afraid of going through this all over again.Thank You[redacted]

Business

Response:

This customer was seeking Tech Support from one of our consultants and was instructed that he needed a specific spare part. The cost of this part and the shipping cost is covered under the warranty agreement that comes with our product. Instead of agreeing to accept the replacement part, the customer refused and insisted upon a refund. The customer continued to ask for a refund, but from our consultant, and not a direct representative of our company. When the customer was once again offered the free replacement part that would have fixed the problem, he grew irrational and would not work any further through our company. We have made every effort to uphold our end of the warranty agreement that comes with our product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have forwarded an email with my complaint # and my email correspondence with Jetson. This matter can be resolved by refunding my money or for Jetson to repair my bike. Sending me a part at this stage of the game may cause more chaos if the bike doesn't work. I would think Jetson should install the device and test the bike so to make sure it runs properly. This would mean that Jetson arranges the pick up of the bike as to repair it. Nothing irrational about this. Please feel free to contact me by email or phone. [redacted]Thank You[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see the attached section from the manual which gives instructions for removing the old controller and installing the new one.We are happy to extend the warranty coverage to the consumer. The language of our Warranty Policy is as follows:When you purchase a Jetson, you will receive the following commitment from our staff and support team:Free 1-year warranty covering the frame, wheels, motor, and the dashboard meter. This policy is stated on our company’s website.

Review: I was given one of these things as a gift. For the first few weeks all was good. After that, problem after problem.

If it wasn't bad enough the product was no good, the company is 1,000,000 worse!

5 months to replace a overheating charger. This is after many, many phone calls and emails. During this time, the headlights fell out! Yes, fell out. Lost the back brakes, the front wheel started making loud noises, the mirrors rusted and the horns stopped working.

I called and called and called. No one answers the phone. It goes right to an answering machine! It took threats in my messages for a response. The person who called me back from tech support was instructing me over the phone how to fix everything. Too bad I was not around a toolbox and had no idea what he was talking about anyway. Told him I wanted a supervisor to call me back. I thought there was as warranty. Come to find out, no scooter or bike shop in the county would touch this thing.

A while later, the same day, the same "tech" guy [redacted] calls me calls me back with more attitude and tells me "to grow a [redacted] and listen to him so my issues can be solved"!!!!!!!!!!!!!!!!! I called screaming on the answering machine and sent a NASTY email to them telling them what this little person told me. In comes [redacted] (the [redacted] of customer service and operations ). From the get-go I knew there was going to be problems.

[redacted] offered to send me a brand new bike for my problems. Sure. Once it arrives, I can just sell it and be done with them. When the new one came I was to pack the old one in the shipping container, send him an email and he would arrange for it to be picked up. The new one arrived. Unpacked it, charged the battery and followed all the other instructions for set up. Not one day later riding home from work, the [redacted] thing shorted out! The dashboard just blinked on and off then that was it. I had to hop off and run out of an intersection with this as not to get hit by an 18 wheeler!

That day the phone calls and emails started to them again. The only word I could say was "REFUND"!

[redacted] agreed to refund the money and send another box for the bikes to be packed up for pickup. I received an email with a copy of a check in the amount of $1951.00 that was to be mailed dated October**, 2014 and said it was sent. To this day, NOTHING, NOTHING, NOTHING! Many more angry phone calls and emails not only from me, but the person who gave this to me as a gift. Finally last week he said a check would be sent overnight and attached a copy of a[redacted] label with a tracking number. This was last week mind you..... NOTHING ONCE AGAIN! [redacted] said a label was produced, but never had a package to send from them. In the mean time, they have the first bike back (the gift) and the second one as well (the replacement). One excuse after another, after another. Today another email arrived saying the [redacted] had some family crisis and forgot. YEAH RIGHT!

Save yourself all the issues, headaches and MONEY! BUY SOMETHING ELSE. [redacted],**Desired Settlement: I want my money back and their business license revoked.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The bike malfunctioned approximately 4 months after I received it & also sustained a few minor problems from a fall. Jetsonbike never responded to my multiple requests for service, parts, or any place where it could be serviced. Nor did I receive any paperwork on the additional 3-yr warranty as purchased or the bike cover which was to be included. This is obviously deliberate FRAUD.Desired Settlement: 100%Refund including all shipping & warrenty costs

Business

Response:

Firstly, We have never received any phone calls or emails from this customer. After 4 months of riding a bike it should not malfunction, and we have very successful happy customers that prove our bikes are built with great quality and last long.

In such a case, I would assume that this customer damaged the bike herself and is trying to point the blame on us to get a free replacement. Again, she has not reached out to us as advertised below.

We will resolve with the customer if provided her phone number, but we cannot be held accountable for her personal use and damage to the bike.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received 2 emails & 1 voice response from Jetsonbike, so their claim to have not heard from me is invalid from the standpoint of their own response. However, I never heard anything further & there was no attempt to resolve anything. Additionally, the many times I attempted to contact them can be easily confirmed by my own email & fon records. Also, I got a comment on social network saying in essence, Good luck trying to get in touch with them, which leads me to believe I'm not the only one who's run into problems with them. Since they claim to not have heard from me, tho, it's amusing that they would conclude that any problem with their machine is my fault. Simply put, I can prove they are lying. Apparently this us their tactic instead of honoring even a 1-yr much less a 4-yr warranty. Also, I don't want a free faulty scooter, I want my good money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we are understanding to this situation, this customer has provided no evidence that she herself has not damaged the product on her own.

We have offered and made several attempts to assist this customer. Our customer service team has responded beyond what our normal procedures are and nothing has yet to be sufficient.

To resolve, we are willing to refund her the $300 warranty, but we cannot do much on a used and possibly damaged product.

Please let us know how to proceed,

thank you

Jetson

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I will gladly accept the $300 refund for the no -existent 3-yr warrentwith a qualified service rep to explore weather to it was a flawed puece id equipment or something I did?y as a 1st step to resolve this issue. As a next step, why don't they set up an appointment wiuali:

[Your Answer Here]

Q qualified service rep to look at it & see what's wrong?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The product that was sent to me is entirely unsafe. The handle bars are cracked and the fork is bent. The bike is damaged and not able to be driven. I was told that I would receive a cover for the bike and I did not. The bike was delivered by UPS Freight, in a tractor-trailer, and I was requested to assist in the unloading of the bike, since Jetson Bike did not specify that the delivery needed to be achieved by a truck with a lift gate. Jetson Bike has stalled and has not responded to my repeated requests for a refund. Only today did they offer to send another bike. This is unacceptable. I was also told that I should leave a positive review on [redacted]. The implication being that unless I left a positive review, I would not receive a new bike, which I do not want. I have now involved my credit card company and disputed the charge.Desired Settlement: Give me my money back and retrieve the bike and packing material from my residence.

Business

Response:

To whom it may concern,