Please see the attached section from the manual which gives instructions for removing the old controller and installing the new one.We are happy to extend the warranty coverage to the consumer The language of our Warranty Policy is as follows:When you purchase a Jetson, you will receive the following commitment from our staff and support team:Free 1-year warranty covering the frame, wheels, motor, and the dashboard meterThis policy is stated on our company’s websiteAs previously stated, Jetson Electric Bikes will honor the customer's warranty by replacing the reported faulty part Warranty does not cover labor.This is our final stance and reply If the customer wants the part, he may let us know Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am not satisfied at this time but I seem to have no other recourse except small claims court and at this time does not fit into my scheduleYou can send me the controller[redacted]
Revdex.com:*** [redacted] *** [redacted] As of yesterday I did finally receive a replacement scooterThe company did take care of and resolved the complaint regarding our defective item I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have forwarded an email with my complaint # and my email correspondence with JetsonThis matter can be resolved by refunding my money or for Jetson to repair my bikeSending me a part at this stage of the game may cause more chaos if the bike doesn't workI would think Jetson should install the device and test the bike so to make sure it runs properlyThis would mean that Jetson arranges the pick up of the bike as to repair itNothing irrational about thisPlease feel free to contact me by email or phone*** *** ***Thank You*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This customer was seeking Tech Support from one of our consultants and was instructed that he needed a specific spare part The cost of this part and the shipping cost is covered under the warranty agreement that comes with our product Instead of agreeing to accept the replacement part,
the customer refused and insisted upon a refund The customer continued to ask for a refund, but from our consultant, and not a direct representative of our company When the customer was once again offered the free replacement part that would have fixed the problem, he grew irrational and would not work any further through our company We have made every effort to uphold our end of the warranty agreement that comes with our product
Please see the attached section from the manual which gives instructions for removing the old controller and installing the new one.We are happy to extend the warranty coverage to the consumer. The language of our Warranty Policy is as follows:When you purchase a Jetson, you will receive the following commitment from our staff and support team:Free 1-year warranty covering the frame, wheels, motor, and the dashboard meter. This policy is stated on our company’s website. As previously stated, Jetson Electric Bikes will honor the customer's warranty by replacing the reported faulty part. Warranty does not cover labor.This is our final stance and reply. If the customer wants the part, he may let us know. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:[redacted] As of yesterday I did finally receive a replacement scooter. The company did take care of and resolved the...
complaint regarding our defective item.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I am not satisfied at this time but I seem to have no other recourse except small claims court and at this time does not fit into my schedule. You can send me the controller.[redacted]
Please see the attached section from the manual which gives instructions for removing the old controller and installing the new one.We are happy to extend the warranty coverage to the consumer The language of our Warranty Policy is as follows:When you purchase a Jetson, you will receive the following commitment from our staff and support team:Free 1-year warranty covering the frame, wheels, motor, and the dashboard meterThis policy is stated on our company’s websiteAs previously stated, Jetson Electric Bikes will honor the customer's warranty by replacing the reported faulty part Warranty does not cover labor.This is our final stance and reply If the customer wants the part, he may let us know Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am not satisfied at this time but I seem to have no other recourse except small claims court and at this time does not fit into my scheduleYou can send me the controller[redacted]
Revdex.com:*** [redacted] *** [redacted] As of yesterday I did finally receive a replacement scooterThe company did take care of and resolved the complaint regarding our defective item I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have forwarded an email with my complaint # and my email correspondence with JetsonThis matter can be resolved by refunding my money or for Jetson to repair my bikeSending me a part at this stage of the game may cause more chaos if the bike doesn't workI would think Jetson should install the device and test the bike so to make sure it runs properlyThis would mean that Jetson arranges the pick up of the bike as to repair itNothing irrational about thisPlease feel free to contact me by email or phone*** *** ***Thank You*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This customer was seeking Tech Support from one of our consultants and was instructed that he needed a specific spare part The cost of this part and the shipping cost is covered under the warranty agreement that comes with our product Instead of agreeing to accept the replacement part,
the customer refused and insisted upon a refund The customer continued to ask for a refund, but from our consultant, and not a direct representative of our company When the customer was once again offered the free replacement part that would have fixed the problem, he grew irrational and would not work any further through our company We have made every effort to uphold our end of the warranty agreement that comes with our product
Please see the attached section from the manual which gives instructions for removing the old controller and installing the new one.We are happy to extend the warranty coverage to the consumer. The language of our Warranty Policy is as follows:When you purchase a Jetson, you will receive the following commitment from our staff and support team:Free 1-year warranty covering the frame, wheels, motor, and the dashboard meter. This policy is stated on our company’s website. As previously stated, Jetson Electric Bikes will honor the customer's warranty by replacing the reported faulty part. Warranty does not cover labor.This is our final stance and reply. If the customer wants the part, he may let us know. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:[redacted] As of yesterday I did finally receive a replacement scooter. The company did take care of and resolved the...
complaint regarding our defective item.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I am not satisfied at this time but I seem to have no other recourse except small claims court and at this time does not fit into my schedule. You can send me the controller.[redacted]
We will contact this customer directly and replace the product free of charge under warranty.