Jett car wash

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute First of all the sign saying this business is not responsible for damage to vehicles is located out of view past where you pay for the washOEM wiper blade or not should not exempt them from responsible behavior and the fact they would loose my business, which amounted to $to $per year, over a $wiper blade says allot about their business sense as well as their integrity Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS:Thank You for sending the complaint in PDF form so that we can view it at the locationI greatly appreciate that you followed thru on this complaint for usJett express Car Wash would like to point out to the complaintant that the signage that states that we are not responsible for Wipers-Front or Rear, and After Market/Non Factory Installed items, are clearly displayed both at the point of sale and at the entrance of the tunnel where customers can decide to leave if they so wishAt the date and time of the incident we offered to start a report that could have gotten the complaintant a new wiper blade, but he refused this and demanded immediate compensationWhen we were unable to do this he cursed at us and left of his own accordWe apologize that the complaintant had to purchase a new wiper blade, however we are not responsible for this expense, since we could have gotten the complaintant a new blade if he had allowed us to follow company procedureRegrettably, there will be no resolutin from Jett express Car Wash that will make the complaintant happy, and we wish no further contact on this matterThank you.Regards,Jett Express Car Wash - Saginaw, TX"The Future in Car Washing"www.jettexpresscarwash.comfacebook.com/jettexpresscarwash

RevDex.com:95% lies! You can view the video and see that he has lied. He told the police one story.... Now he writes these lies. I never demanded 10.00 and a car wash. It's entirely to much to dispute and I'm not going to waste my time on an equivocator ignoramus who would go to any extreme to make him pretend to be a perfect business owner (oh so he told the police) but now it says here that he is the supervisor. God treated a liar the same as a killer... I'll let Him handle this person! Also check out the reviews, they don't like...yelp, Google, etc etc. I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. Please enter your reason(s) for rejecting the business response below. Regards, [redacted] BBBMESSAGE FROM BUSINESS:On behalf of Jett Express Car Wash, we are sorry that your customer experience was not to your satisfaction. However, you were offered a reasonable solution that was within company policy. You have openly admitted to not returning within the allotted time for a rewash, and a refund is not asking going to happen. By the wording in your complaints and after review of the telephone call and camera footage from the incident, we find no fault in oyr employee's actions. You lead yourself to believe that the employee was not who you thought He was. It seems that your complaint lacks merit as you are upset at an individual and not the corporation. As he was in control of the property that day, he felt that it was an appropriate response to have you banned from the property. Again, we apologize that the situation did not meet your needs. If you had arrived in the proscribed time frame then there would have been a reasonable solution. However, there will be no refund for a wash or partial services. Thank you for your complaint, it helps us identify problem situations and solutions to them.Kind Regards, Jett Express Saginaw

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
First, this is a blatant lie concerning being offered compensation, I was never offered any compensation for the loss of my wiper blade and being an ordained Minister of God I do not curse out anyone. The sign they say relieves them of any responsibility for wiper blades etc. etc. was posted past the point where you pay for the wash and even then does not relieve them from compensation for the damage or loss of a part from a vehicle. I cannot wrap my mind around how irresponsible and stupid any business can be that would go to such extremes over a $20.00 wiper blade; especially considering now I will never patronize this car wash again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
First of all the sign saying this business is not responsible for damage to vehicles is located out of view past where you pay for the wash. OEM wiper blade or not should not exempt them from responsible behavior and the fact they would loose my business, which amounted to $70 to $100 per year, over a $25.00 wiper blade says allot about their business sense as well as their integrity.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:Thank You for sending the complaint in PDF form so that we can view it at the location. I greatly appreciate that you followed thru on this complaint for us. Jett express Car Wash would like to point out to the complaintant that the signage that states that we are not responsible for 1. Wipers-Front or Rear, and 2. After Market/Non Factory Installed items, are clearly displayed both at the point of sale and at the entrance of the tunnel where customers can decide to leave if they so wish. At the date and time of the incident we offered to start a report that could have gotten the complaintant a new wiper blade, but he refused this and demanded immediate compensation. When we were unable to do this he cursed at us and left of his own accord. We apologize that the complaintant had to purchase a new wiper blade, however we are not responsible for this expense, since we could have gotten the complaintant a new blade if he had allowed us to follow company procedure. Regrettably, there will be no resolutin from Jett express Car Wash that will make the complaintant happy, and we wish no further contact on this matter. Thank you.Regards,Jett Express Car Wash - Saginaw, TX"The Future in Car Washing"www.jettexpresscarwash.comfacebook.com/jettexpresscarwash817.847.4743

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.First, I do not want anything from crooks and liars! I want to respond by saying VIEW the tape and you will see nothing but two people (the so called owner who was there the night the actual incident happened but posed as a regular employee and ME having a dispute about the car wash incident). You will next see me call the police and get back in my car and back up away to wait for the cop IN MY CAR. Next you will see me talk to the police. All those other lies about me cussing out other customers and what ever else these incompetent people have claimed. When II talked to a [redacted], a supervisor, I was told I could come back a few days later since they didn't know when the piece would be fixed. Well it rained that day, the next day and the day after that and that's when it slipped my mind until 2-3 days later. I called then and spoke to the unfriendly owner who has no customer skills whatsoever (see complaints) and went back and forth with him over the phone. I told him, I was coming up and when I did. The above happened. All I wanted was the car wash I was told that I could have. I didn't request my money back or complain at first. He even said they have a communication problem at their Establishment and that no one told him. It's a shame a company would go through these extremes to not only loose a customer but to also have  complaints with Revdex.com and other sites. It about the principal for me. When someone begins to spew lies on me and make me our to be the bad gal, I have a problem! The only thing I can say I did was raise my voice and use a few choice words because I was upset at how I was being treated and talked to. Blatant disrespect. How do one expect to keep customers like that?? I don't want to deal with this anymore. AS I said before, God has a way of fixing a situation. God doesn't like ugly! #Fact
Regards,
[redacted]

Revdex.com:95% lies! You can view the video and see that he has lied. He told the police one story.... Now he writes these lies. I never demanded 10.00 and a car wash. It's entirely to much to dispute and I'm not going to waste my time on an equivocator ignoramus who would go to any extreme to make him pretend to be a perfect business owner (oh so he told the police) but now it says here that he is the supervisor. God treated a liar the same as a killer... I'll let Him handle this person! Also check out the reviews, they don't like...yelp, Google, etc etc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:On behalf of Jett Express Car Wash, we are sorry that your customer experience was not to your satisfaction. However, you were offered a reasonable solution that was within company policy. You have openly admitted to not returning within the allotted time for a rewash, and a refund is not asking going to happen. By the wording in your complaints and after review of the telephone call and camera footage from the incident, we find no fault in oyr employee's actions. You lead yourself to believe that the employee was not who you thought He was. It seems that your complaint lacks merit as you are upset at an individual and not the corporation. As he was in control of the property that day, he felt that it was an appropriate response to have you banned from the property. Again, we apologize that the situation did not meet your needs. If you had arrived in the proscribed time frame then there would have been a reasonable solution. However, there will be no refund for a wash or partial services. Thank you for your complaint, it helps us identify problem situations and solutions to them.Kind Regards, Jett Express Saginaw