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Jett Industries

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Jett Industries Reviews (1)

First, I want to give you some background on our companyWe are a specialized machine shop that does business with other machine shops, companies and universities We charge $65/hr for wire EDM work and $60/hr for all other machining workWe also charge a $processing fee for office work When an individual comes in wanting us to help them with a project we try to work with them on price and delivery times Individuals are less than 1% of our incomeWe also only have men that work in the shop, so it is very easy to get behind, when someone takes a vacation or gets sick As for Mr [redacted] , he wanted us to take a helical gear assembly, slice off the part he did not need, and put a new hole with a keyway in the part he wantedTim P [redacted] talked to him about what he wanted and told him it would probably take hours and he might be able to get it done in a week for a $There was no formal quote issuedWe sliced off the part he did not need with the wire EDM, then we put it in the sinker EDM to put the start hole inWe then realized that we needed to make a fixture in order to Wire EDM the hole and keyway Mr [redacted] called a couple of times and we explained that we have worked on it, we just need to wait to get a fixture made The reason Tim told him a week was because everything up until the fixture had been EDM and we were not busy on the EDM Our machining side of the business had about a 4-week backlog We were waiting for a time to fit the fixture in, when Mr [redacted] called and became quite rude We told him we would finish the job, but it was going to take a little longer By this time we had hrs on the wire EDM ($x = 86.45) and hrs on the sinker EDM ($x = 30) plus the processing fee of $for a total of $ We told him we would honor the $150, but it would be another week or longer He again was rude so we told him he could either wait until we got it done or he could pay what we had in it so far and take it elsewhereHe again was very rude and said he would pick it up We decided to charge him only $of the $time it actually took I am sorry that Mr [redacted] felt all this was necessary, but customers that bring me tens of thousands of dollars of work do take priority over someone we were doing a favor forI charged him less than I would have charged a business customer of mine and do not feel the need to pay for another shop to finish the job I was willing to finish That is no longer the case I am not willing to do anymore work with Mr [redacted] Sincerely,Jodi P***Vice President

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Address: 180 Grant St, Newark, Ohio, United States, 43055-3845

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