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JETT Property Services Reviews (1)

I had John Giard make several repairs on my home - deck - new railings - trim shrubs , put sealer around my outside windows & few other small jobs . I've called him about 3 times to come and look at the deck He said I didn't need to put Thompsons water seal on for the winter so I didn't . The third time I left him a message - saying " apparently you don't stand by your worl " . He hasn't returned my call .Product_Or_Service: RepairsDesired SettlementFor him to redo my back deck with no charge . I bought a big canister 5 gals. of Behr Premium Wood Coatings (Deck Cover) for $170 June 12th at Home Depot in Hadley , Mass . The whole deck didn't last through the winter - its all peeled - and needs to be resanded and redone . I cannot do that myself - I'm [redacted] . I hadn't had any previous problems on the other jobs he did .Business' Initial Response First, I have to say I was quiet surprised to see a complaint by [redacted]. I have done work for her for a few years now and have had no issues prior to this. She was lonely [redacted] that I took under my wing and on many occasions went out of my way to make sure she was safe and well taken care of. The issue here is I believe is a simple miscommunication. I did call and leave messages twice regarding this matter, with no response. The last conversation we had, she made me aware of the paint peeling on the deck in certain places. I immediately asked her if there was any shoveling of the deck over the winter. She said yeas there was, but not in the spots she said where peeling. I was at the house just before winter and several months after paint the deck, dropping off some fire wood for her, and I remember looking over the deck and discussing how well it came out. So in a nut shell, I treated her like she was family and this is what I get for a simple miscommunication. So in the end all she is getting out of this is the loss of a good honest man that truly looked out for her well being. In addition, I told her like I tell all my customers, "I take serious pride in my workmanship and customer satisfaction, so I back these 100%. My philosophy is when the job is done your satisfaction is my goal. I will do what it takes to satisfy you 100%, but if I feel that you are being unreasonable, I will still strive to be sure you satisfied in the end, but we will never do business together again. It's that simple. I'm am college educated, professionally trained and above all a good honest business man, that hopes to work with customers that share these qualities, but it doesn't seem to always work out that way. Business' Final Response Business supplied email: [redacted]@comcast.netUse this address for any contact with the

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Description: Home Improvements

Address: 9 Sczygiel Rd, Ware, Massachusetts, United States, 01082-9411


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