Jetta Corporation

In response to the complaint I would like to provide the following facts to show why ABC Towing only did what is was contracted to do by the request of the property To start off, ABC Towing can only and does only respond to tow illegally parked vehicles from [redacted] @ [redacted] once we are directed by the ManagementCar at these locations have assigned spots ABC Towing does not make any decision if a car is illegally parked or not That is strictly a management decision Once they decide that and we are dispatched via telephone to our office we arrive and the management points out the vehicle that is to be towed I do not know why the vehicle was towed but would suggest that the customer contact the management of the building.We do not get involved in that part of the processWe only make sure a representative from the building is present to authorize the removal of the correct vehicle ABC Towing does in fact accept credit cards but only when the vehicle towed belongs to the credit card holder It is the policy we have come up with our credit card company( to help prevent fraud ) only to accept credit cards for cars owned by the credit card holder In this case the car was owned by someone other then credit card holder, therefore why a credit card could not be acceptedAs far as directions, our policy is to give the address of the location of the vehicle ( as we did ) and not generally get into giving directions because we are not always familiar with every address We find it better to give the address and general directions as to not confuse anyone who is coming hereSometimes the landmarks we know are not ones familiar with the driver coming to our location Hopefully this answers most of the consumers concerns I am available via phone if there is anything else that is needed from ABC Towing

In response to the complaint I would like to provide the following facts to show why ABC Towing only did what is was contracted to do by the request of the property.  To start off, ABC Towing can only and does only respond to tow illegally parked vehicles from [redacted]  @...

[redacted] once we are directed by the Management. Car at these locations have assigned spots.  ABC Towing does not make any decision if a car is illegally parked or not.  That is strictly a management decision.  Once they decide that and we are dispatched via telephone to our office we arrive and the management points out the vehicle that is to be towed.  I do not know why the vehicle was towed but would suggest that the customer contact the management of the building.We do not get involved in that part of the process. We only make sure a representative from the building is present to authorize the removal of the correct vehicle.  ABC Towing does in fact accept credit cards but only when the vehicle towed belongs to the credit card holder.  It is the policy we have come up with our credit card company( to help prevent fraud )  only to accept credit cards for cars owned by the credit card holder.  In this case the car was owned by someone other then credit card holder, therefore why a credit card could not be accepted. As far as directions, our policy is to give the address of the location of the vehicle ( as we did ) and not generally get into giving directions because we are not always familiar with every address.  We find it better to give the address and general directions as to not confuse anyone who is coming here. Sometimes the landmarks we know are not ones familiar with the driver coming to our location.    Hopefully this answers most of the consumers concerns.  I am available via phone if there is anything else that is needed from ABC Towing.