you couldn't mail to them because this company is based in china and using the usa as a fake they are faking out customers with fake jewelry that they don't even bother shipping out and then you can not get a hold of anyone in the company customer service is supposed to be 800-315-but no one ever answers and a machine says they are busy and to contact on their website
First off, they make it look like you are ordering from a California location, WRONGThey all ship from China, and if I would've known that, I wouldn't have ordered from their website in the first place to avoid all this messWe place an order, and not even two days later I try to contact them to pay for expedited shippingThey say it's too late, and it's already been shippedWhich would've been fine if it did not stay in China for over two weeks according to the tracking numberIt said up to day waiting period, yet shipped in two, and did not receive until about days laterWithin hours of wearing it, not even getting it wet, two jewels fall outI emailcustomer service, and they said they can replace it no problem, but I must pay to ship it back to themI follow thei instructions and pay the expedited shippingA few days after it arrived at their California address I was told to send it to, I had yet to get any confirmationI then call customer service and they had no idea where that ring was or any knowledge of it, but said they would just send me a new oneAt this time I've already waited almost weeks for a replacement and demanded I get one sent out within the next hoursThey refused, and made me pay for expedited shipping for a replacement ring that had issues in the beginning because of their part; I had done nothing wrong! I paid for the expedite shipping, was told it would ship out the next day, and arrive 2-5days maxThey told me if I didn't pay, I'd end up waiting another 15-days!!! days later in given the run through with emails from their customer service, going over things I already confirmed over the phoneMind you, you only get one email every hoursI had never gotten the tracking number I was promised, so I called customer service againThey told me my ring has already been shipped, and sent me the tracking numberAfter days from 2-day shipping, my ring finally gets hereI have yet to wear the new ring out of fear it's just going to lose it's stones againThe customer service is based in China, so at times it was hard to understand and get your message acrossed via phone and emailLooks good once the jewelry arrives, but deteriorates quicklyThis was suppose to be my wedding set, but don't waste your timeA good way to make things official and take pictures with, but definitely not a forever/permanent ringWill not recommend this store to anyone!!!
Fiance purchased a set for me and within 1week of wearing one ring the rhodium plating started coming offOne ring is not stampedFiance tried getting a hold of the customer service without successAlso if the location of the business is located here in California why did it ship from China???
I purchased a ring from them in September but needed to return it as it did not fitI contacted them and received return information and sent the package to themAbout a week later the box was returned to me as "occupant has moved." I contacted them again, got their new address and sent it off one more timeThey assured me my refund would include the shipping cost I incurred the first time, as it was not my fault they movedThey received the package on November I was assured I would receive my refund many timesFinally, early this month I contacted PayPal for resolutionIt wasn't until I did this that I received my refund and then, it was only for the purchase price of the ring, not the shipping
First off in pisitive comments, those are fake! Especially the first! Secondly ordered a ring months sgo go nothingThis place really is scammy- somepeople get merchandise and some do notCustomer service is awful- its just luck of the draw if u get anyoneLook, *** and other jewelry stores have same type of jewelry- go
There! Wdont waste ur time on this site!
This company is a freaking scamOrdered my ring over a month ago, payed almost dollars for my ring and NOTHING has come in the mailCalled customer service and they had us on hold for over an hour then they hung upRidiculous!! Checked our order and it says it's still pendingDON'T ORDER FROM HERE!
This place stinksThey take money and send products sometimesI had a ring that took more than a month to get then had to be returned for a missing stone and I can't get a hold of anyone to send it back in monthsthe customer service line never gets answered, nor the online chat and all emails are automated
worst service evernever buy from this sitethey advertise shipment in days its been over days and still no productcalled customer service times and there say will ship in daysdays later still nothingBig waste of money and timesave yourself a headache
Custoomer service by phone is not service oriented and unfriendly I purchased a ring about a month ago and it has not been received Tracking number was provided but item is still in China I would not recommend this to anyone
I received my ring a few days ago and am very satisfied with itMy first thought was that it was too big for my hand, but after taking a poll among my friends and family my thoughts on that changedEveryone who sees it, asks about it and raves about the amount of "bling" there is to it
First off, they make it look like you are ordering from a California location, WRONG. They all ship from China, and if I would've known that, I wouldn't have ordered from their website in the first place to avoid all this mess. We place an order, and not even two days later I try to contact them to pay for expedited shipping. They say it's too late, and it's already been shipped. Which would've been fine if it did not stay in China for over two weeks according to the tracking number. It said up to 14 day waiting period, yet shipped in two, and did not receive until about 20 days later. Within 24 hours of wearing it, not even getting it wet, two jewels fall out. I emailcustomer service, and they said they can replace it no problem, but I must pay to ship it back to them. I follow thei instructions and pay the expedited shipping. A few days after it arrived at their California address I was told to send it to, I had yet to get any confirmation. I then call customer service and they had no idea where that ring was or any knowledge of it, but said they would just send me a new one. At this time I've already waited almost 2 weeks for a replacement and demanded I get one sent out within the next 24 hours. They refused, and made me pay for expedited shipping for a replacement ring that had issues in the beginning because of their part; I had done nothing wrong! I paid for the expedite shipping, was told it would ship out the next day, and arrive 2-5days max. They told me if I didn't pay, I'd end up waiting another 15-20 days!!! 11 days later in given the run through with emails from their customer service, going over things I already confirmed over the phone. Mind you, you only get one email every 24 hours. I had never gotten the tracking number I was promised, so I called customer service again. They told me my ring has already been shipped, and sent me the tracking number. After 11 days from 2-5 day shipping, my ring finally gets here. I have yet to wear the new ring out of fear it's just going to lose it's stones again. The customer service is based in China, so at times it was hard to understand and get your message acrossed via phone and email. Looks good once the jewelry arrives, but deteriorates quickly. This was suppose to be my wedding set, but don't waste your time. A good way to make things official and take pictures with, but definitely not a forever/permanent ring. Will not recommend this store to anyone!!!
Fiance purchased a set for me and within 1week of wearing one ring the rhodium plating started coming off. One ring is not stamped. Fiance tried getting a hold of the customer service without success. Also if the location of the business is located here in California why did it ship from China???
I purchased a ring from them in September but needed to return it as it did not fit. I contacted them and received return information and sent the package to them. About a week later the box was returned to me as "occupant has moved." I contacted them again, got their new address and sent it off one more time. They assured me my refund would include the shipping cost I incurred the first time, as it was not my fault they moved. They received the package on November 13. I was assured I would receive my refund many times. Finally, early this month I contacted PayPal for resolution. It wasn't until I did this that I received my refund and then, it was only for the purchase price of the ring, not the shipping.
On their website they have a 30 day hassle free return and that's a lie they take there time to give I back your refund I will never order from this website they have no customer service what's so ever even when you chat online they don't help at all
I waited longer than I should've to order an engagement ring. I let Jeulia know that I was on a tight schedule and they worked very hard to get the ring to me on time. The ring arrived a few days before I needed it and was gorgeous! My fiancee keeps telling me how beautiful she thinks the ring is. I am very happy with my purchase!worth to wait!
you couldn't mail to them because this company is based in china and using the usa as a fake. they are faking out customers with fake jewelry that they don't even bother shipping out and then you can not get a hold of anyone in the company. customer service is supposed to be 800-315-2361 but no one ever answers and a machine says they are busy and to contact on their website
I purchased a ring in the wrong size. (My fault, the ring's sizing were accurate.)
I saw many bad reviews related to returns so I was worried.
Customer service was polite and helped me right away.
I was offered an exchange, I chose to use the DHL rush shipping, and there was an extra $20 charge (which is acceptable, considering the company has to eat the shipping charges from China when WE screw up the order). There were other options available to me. The ring was exchanged for the correct size and shipped to me, delivered within a 2 week window from when the exchange was initiated. I was not given a tracking number, but it was available through their website with the rush shipping purchase number I was given. I was pleased with the return experience, I love my ring and I am happy they proved many of the reviews wrong. I look forward to doing more business in the future with this company.
"ordered 10/28/2016. website stated 7-10 working days for delivery. after 7 days, it was changed to 8-15 working days until delivery. after 10 days it was changed to 9-25 days delivery. when I went on their site and did instant chat, the chats ranged from immediate disconnect to staying connected for hours just out of spite. they couldnt tell me anything except for " please kindly understand " and "sorry " or my favorites, "busy season " and " black friday " all of these excuses did not expedite my order any faster, nor did it appease me as the customer. after a few emails and chat sessions I was told 30 working days. I kept getting told " just a few more days " and when I found them on facebook, I decided to post on their page for other shoppers to read the fine print and be aware of the delivery times. it wasnt long before I was blocked from their page as well as instant message. to this day I have yet to receive my order. it still shows its in china via usps website. that too they used as an excuse. the usps website for not updating. not updating has nothing to do with the delivery times being changed as their orders filled and they got busy. no compensation. just excuse after excuse." I am unable to receive a refund until I receive and send back the order. yet I cannot receive the order.
you couldn't mail to them because this company is based in china and using the usa as a fake they are faking out customers with fake jewelry that they don't even bother shipping out and then you can not get a hold of anyone in the company customer service is supposed to be 800-315-but no one ever answers and a machine says they are busy and to contact on their website
First off, they make it look like you are ordering from a California location, WRONGThey all ship from China, and if I would've known that, I wouldn't have ordered from their website in the first place to avoid all this messWe place an order, and not even two days later I try to contact them to pay for expedited shippingThey say it's too late, and it's already been shippedWhich would've been fine if it did not stay in China for over two weeks according to the tracking numberIt said up to day waiting period, yet shipped in two, and did not receive until about days laterWithin hours of wearing it, not even getting it wet, two jewels fall outI emailcustomer service, and they said they can replace it no problem, but I must pay to ship it back to themI follow thei instructions and pay the expedited shippingA few days after it arrived at their California address I was told to send it to, I had yet to get any confirmationI then call customer service and they had no idea where that ring was or any knowledge of it, but said they would just send me a new oneAt this time I've already waited almost weeks for a replacement and demanded I get one sent out within the next hoursThey refused, and made me pay for expedited shipping for a replacement ring that had issues in the beginning because of their part; I had done nothing wrong! I paid for the expedite shipping, was told it would ship out the next day, and arrive 2-5days maxThey told me if I didn't pay, I'd end up waiting another 15-days!!! days later in given the run through with emails from their customer service, going over things I already confirmed over the phoneMind you, you only get one email every hoursI had never gotten the tracking number I was promised, so I called customer service againThey told me my ring has already been shipped, and sent me the tracking numberAfter days from 2-day shipping, my ring finally gets hereI have yet to wear the new ring out of fear it's just going to lose it's stones againThe customer service is based in China, so at times it was hard to understand and get your message acrossed via phone and emailLooks good once the jewelry arrives, but deteriorates quicklyThis was suppose to be my wedding set, but don't waste your timeA good way to make things official and take pictures with, but definitely not a forever/permanent ringWill not recommend this store to anyone!!!
Fiance purchased a set for me and within 1week of wearing one ring the rhodium plating started coming offOne ring is not stampedFiance tried getting a hold of the customer service without successAlso if the location of the business is located here in California why did it ship from China???
I purchased a ring from them in September but needed to return it as it did not fitI contacted them and received return information and sent the package to themAbout a week later the box was returned to me as "occupant has moved." I contacted them again, got their new address and sent it off one more timeThey assured me my refund would include the shipping cost I incurred the first time, as it was not my fault they movedThey received the package on November I was assured I would receive my refund many timesFinally, early this month I contacted PayPal for resolutionIt wasn't until I did this that I received my refund and then, it was only for the purchase price of the ring, not the shipping
I received my order on 12/8/after ordering it on 11/25/Very affordable and great quality!
First off in pisitive comments, those are fake! Especially the first! Secondly ordered a ring months sgo go nothingThis place really is scammy- somepeople get merchandise and some do notCustomer service is awful- its just luck of the draw if u get anyoneLook, *** and other jewelry stores have same type of jewelry- go
There! Wdont waste ur time on this site!
This company is a freaking scamOrdered my ring over a month ago, payed almost dollars for my ring and NOTHING has come in the mailCalled customer service and they had us on hold for over an hour then they hung upRidiculous!! Checked our order and it says it's still pendingDON'T ORDER FROM HERE!
This place stinksThey take money and send products sometimesI had a ring that took more than a month to get then had to be returned for a missing stone and I can't get a hold of anyone to send it back in monthsthe customer service line never gets answered, nor the online chat and all emails are automated
worst service evernever buy from this sitethey advertise shipment in days its been over days and still no productcalled customer service times and there say will ship in daysdays later still nothingBig waste of money and timesave yourself a headache
Custoomer service by phone is not service oriented and unfriendly I purchased a ring about a month ago and it has not been received Tracking number was provided but item is still in China I would not recommend this to anyone
I received my ring a few days ago and am very satisfied with itMy first thought was that it was too big for my hand, but after taking a poll among my friends and family my thoughts on that changedEveryone who sees it, asks about it and raves about the amount of "bling" there is to it
First off, they make it look like you are ordering from a California location, WRONG. They all ship from China, and if I would've known that, I wouldn't have ordered from their website in the first place to avoid all this mess. We place an order, and not even two days later I try to contact them to pay for expedited shipping. They say it's too late, and it's already been shipped. Which would've been fine if it did not stay in China for over two weeks according to the tracking number. It said up to 14 day waiting period, yet shipped in two, and did not receive until about 20 days later. Within 24 hours of wearing it, not even getting it wet, two jewels fall out. I emailcustomer service, and they said they can replace it no problem, but I must pay to ship it back to them. I follow thei instructions and pay the expedited shipping. A few days after it arrived at their California address I was told to send it to, I had yet to get any confirmation. I then call customer service and they had no idea where that ring was or any knowledge of it, but said they would just send me a new one. At this time I've already waited almost 2 weeks for a replacement and demanded I get one sent out within the next 24 hours. They refused, and made me pay for expedited shipping for a replacement ring that had issues in the beginning because of their part; I had done nothing wrong! I paid for the expedite shipping, was told it would ship out the next day, and arrive 2-5days max. They told me if I didn't pay, I'd end up waiting another 15-20 days!!! 11 days later in given the run through with emails from their customer service, going over things I already confirmed over the phone. Mind you, you only get one email every 24 hours. I had never gotten the tracking number I was promised, so I called customer service again. They told me my ring has already been shipped, and sent me the tracking number. After 11 days from 2-5 day shipping, my ring finally gets here. I have yet to wear the new ring out of fear it's just going to lose it's stones again. The customer service is based in China, so at times it was hard to understand and get your message acrossed via phone and email. Looks good once the jewelry arrives, but deteriorates quickly. This was suppose to be my wedding set, but don't waste your time. A good way to make things official and take pictures with, but definitely not a forever/permanent ring. Will not recommend this store to anyone!!!
Fiance purchased a set for me and within 1week of wearing one ring the rhodium plating started coming off. One ring is not stamped. Fiance tried getting a hold of the customer service without success. Also if the location of the business is located here in California why did it ship from China???
I purchased a ring from them in September but needed to return it as it did not fit. I contacted them and received return information and sent the package to them. About a week later the box was returned to me as "occupant has moved." I contacted them again, got their new address and sent it off one more time. They assured me my refund would include the shipping cost I incurred the first time, as it was not my fault they moved. They received the package on November 13. I was assured I would receive my refund many times. Finally, early this month I contacted PayPal for resolution. It wasn't until I did this that I received my refund and then, it was only for the purchase price of the ring, not the shipping.
On their website they have a 30 day hassle free return and that's a lie they take there time to give I back your refund I will never order from this website they have no customer service what's so ever even when you chat online they don't help at all
I waited longer than I should've to order an engagement ring. I let Jeulia know that I was on a tight schedule and they worked very hard to get the ring to me on time. The ring arrived a few days before I needed it and was gorgeous! My fiancee keeps telling me how beautiful she thinks the ring is. I am very happy with my purchase!worth to wait!
you couldn't mail to them because this company is based in china and using the usa as a fake. they are faking out customers with fake jewelry that they don't even bother shipping out and then you can not get a hold of anyone in the company. customer service is supposed to be 800-315-2361 but no one ever answers and a machine says they are busy and to contact on their website
I received my order on 12/8/2016 after ordering it on 11/25/2016. Very affordable and great quality!
I purchased a ring in the wrong size. (My fault, the ring's sizing were accurate.)
I saw many bad reviews related to returns so I was worried.
Customer service was polite and helped me right away.
I was offered an exchange, I chose to use the DHL rush shipping, and there was an extra $20 charge (which is acceptable, considering the company has to eat the shipping charges from China when WE screw up the order). There were other options available to me. The ring was exchanged for the correct size and shipped to me, delivered within a 2 week window from when the exchange was initiated. I was not given a tracking number, but it was available through their website with the rush shipping purchase number I was given. I was pleased with the return experience, I love my ring and I am happy they proved many of the reviews wrong. I look forward to doing more business in the future with this company.
"ordered 10/28/2016. website stated 7-10 working days for delivery. after 7 days, it was changed to 8-15 working days until delivery. after 10 days it was changed to 9-25 days delivery. when I went on their site and did instant chat, the chats ranged from immediate disconnect to staying connected for hours just out of spite. they couldnt tell me anything except for " please kindly understand " and "sorry " or my favorites, "busy season " and " black friday " all of these excuses did not expedite my order any faster, nor did it appease me as the customer. after a few emails and chat sessions I was told 30 working days. I kept getting told " just a few more days " and when I found them on facebook, I decided to post on their page for other shoppers to read the fine print and be aware of the delivery times. it wasnt long before I was blocked from their page as well as instant message. to this day I have yet to receive my order. it still shows its in china via usps website. that too they used as an excuse. the usps website for not updating. not updating has nothing to do with the delivery times being changed as their orders filled and they got busy. no compensation. just excuse after excuse." I am unable to receive a refund until I receive and send back the order. yet I cannot receive the order.