Jeunesse Reviews (%countItem)
Jeunesse Rating
Address: 701 International Pkwy, Lake Mary, Florida, United States, 32746-5622
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purchased a product that does not work. You can not call customer service they put you on HOLD and LEAVE you on HOLD.& never answer False advertising
I purchased Instanly ageless from Jeunesse IT DOES NOT WORK. False advertising. $60 SCAM !! They do not answer their customer service phone lines !!!!
They put you in a LOOP with a recorded message and NEVER ANSWER !!!!
MY box has this Lot #
***
EXP 2022/11/15
MFR 2019/11/16
It does not work and the serum came out different colors in different packets. First packet was clear the following three were amber color. I tried four times. Does not work. Most upsetting is that you can not contact company. THIS SHOULD BE ILLEGAL !
I ant my money back. This is a scam.
Dear ***,
Thank you for letting us know you are having issues with Customer Service. I would also like to thank you for trying our products as you know what may work for some may not work for others, I do hate to hear our products did not work for you.
I would like to assure you we are not a scam and do honor our 30 day money back guarantee.
I have tried to find you in our system what is the order number for your purchase?
If you have any questions, please let me know.
Regards,
Crystal R
Compliance Specialist
World Headquarters
701 International Parkway
Lake Mary, FL 32746
1-407-862-9100
www.jeunesseglobal.com
[email protected]
One Team, One Family, One Jeunesse
CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoke to Crystal R Compliance Specialist 701 International Parkway Lake Mary FL 321-275-7200 ext 7506
www.jeunesseglobal.com and compliance@jeunesseglobal
also, Leaha@ instantlyageless.com and [email protected]
They told me I purchased a counterfeit product from China. They were sorry but they are looking into the scam. I feel it is very wrong to say "Sorry China is copying our product and it does not work but the packaging is the same." I paid $59.99 for nothing. I research the product before I bought and it looked like a real company.
The product had ***,DE MUNCHEN in my bank statement.*** is also investigating the matter.
Navy Federal has put the money back in my account but this scam needs to be investigated.*** said they will pull the money back out if they can not get answers from the company.
Dear ***,
Thank you for your response to my email, I would like to just clear a couple things up from your response.
I have not said this product is counterfeit I, also stated that the person you spoke to is not a Jeunesse employee. I'm in the process of investigating this site and have offered to help you in any way possible to get your funds returned from***. I'm glade Navy returned your funds, I do apologize you purchased from ***,DE MUNCHEN, if I can still assist you in any way I would be happy too.
Regards,
Crystal R
Compliance Specialist
World Headquarters
701 International Parkway
Lake Mary, FL 32746
321-275-7200 EXT. 7506
www.jeunesseglobal.com
[email protected]
One Team, One Family, One Jeunesse
CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.
On November 3rd, I purchased $250 worth of skin care products from representative, Sayed. He promised next day shipping. Today is 11/18 no shipment!
On November 3rd, I purchased $250 worth of skin care products from representative, Sayed. He promised next day shipping. Today is 11/18 no shipment! Sayed has promised via text messages (I can forward if necessary) that he would call the company and get a refund. He has not followed up even though he has promised to call me back after speaking with the company. Liar!. he is a liar and this company has $250 of my money! They ripped me off!
I want a refund from the company in the total amount of $250 immediately and I WANT AN APOLOGY FROM THE COMPANY AND SAYED!
We are in the process of helping Mary I have issued a refund and will contact Mary once everything has been processed.
HelloI bought 2 packages of Instantly Ageless ? Vials recently from a girl who sells Jeunesse Global on *** in one of my sales game groups I'm in. I don't know her name because she left group and my husband tossed the box they came in the garbage can. The Instantly Ageless ? Vials expired in 2017. What can I do? I paid $200.00 Thanks,***, Thank you for contacting Jeunesse Customer Support.I wanted to make sure you got help with your question regarding Instantly Ageless and where to purchase that.We offer instantly Ageless for purchase on our website Https://JeunesseGlobal.com under the Product section on the upper-right of the site.That will be a box of 25 vials at the cost of $74.95 if you are making a one time purchase and $59.95 if you set that up to automatically ship out to you once a month.If you have any further questions feel free to give us a call at 866-217-8455 between 9 am and 6 pm MT so we can assist you with those. Thank you, Taylor B.Customer Service Specialist - CCAP, I DID NOT ASK WHERE TO PURCHASE IT.... I ALREADY BOUGHT 2 PACKAGES FROM A GIRL ONLINE. SHE SHIPPED THEM AND THEY WERE EXPIRED IN 2017......Hi ***, We appreciate you taking the time to get back to us.If you ordered a product from an Independent Distributor selling outside of our website we would need you to contact that person to find any options or routes to get a replacement or refund for that item you purchased from them. Since that is not a purchase from the Jeunesse Global website we would not have an order to be able to return of that product to us, as there is no way to guarantee it was our product. Thank you, Taylor B.Customer Service Specialist - CCAP,No response when I said thisDO NOT KNOW PERSON SHE WAS ON FACEBOOK AND IS NO LONGER IN GROUP. DO NOT KNOW HOW TO GET A HOLD OF HER. THIS IS ALL BS........ DAH IT IS YOUR PRODUCT........
Product_Or_Service: The Instantly Ageless ? Vials
Order_Number: Na
Account_Number: Na
Other (requires explanation) I Want Jeunesse Global to replace my two products I bought from their associate. It was not right she shipped me expired product... She left my Facebook group I was in....
Dear***,
Thank you for taking my call, it was so nice to speak with you, to re-cap our conversation I will send out two (2) boxes of Instantly Ageless, I do apologize for my late response. If you ever need anything more, please let me know.
: 7293 N. Wild Horse Dr.
Williams, AZ 86046
Regards,
Crystal R
Compliance Specialist
World Headquarters
701 International Parkway
Lake Mary, FL 32746
321-275-7200 EXT. 7506
www.jeunesseglobal.com
[email protected]
One Team, One Family, One Jeunesse
CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.
From: ***
Sent: Wednesday, March 4, 2020 1:17 PM
Subject: Re: Revdex.com Complaint Case#***
RESOLVED
Those products are packaging balloning. it is turning bad and it cannot be use.
we bought those products for a long time. I called twice to their costumer service, but I got nothing from them. those product I bought has critical issue, it is bad and it cannot be used by my mother. my mother paid a lot of money to buy those products and she even didn't have right now. no any refund or way to solve problem.
they must give us refund for those product
Contact Name and Title: Crystal RContact Phone: ***Contact Email:***Dear ***We have received your complaint and would like to try and help you.I will need your url or order number of the products you are referring too.I look forward to hearing from you on this matter. Regards, Crystal RCompliance Specialist World Headquarters***Lake Mary, FL 32746*** One Team, One Family, One Jeunesse CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.
my friend help me to order a suit of product from the company, but actually I do not need and want,now already paid via visa but not delivered.I can not contact with the company's staff and I have also submit sales return on web, no answer and feedback!
Product_Or_Service: JEUNESSE
Order_Number: ***
Account_Number: *** ORDER NUMBE
Other (requires explanation) cancle the order and do not promote sales to me
Dear ***,
My name is Crystal R from Compliance I received your Revdex.com Complaint and do apologize for the late response.
I see that you did receive a full 100% refund back on your order. ( ***) If I can help you further in any way, please let me know.
Regards,
Crystal R
Compliance Specialist
World Headquarters
701 International Parkway
Lake Mary, FL 32746
321-275-7200 EXT. 7506
www.jeunesseglobal.com
[email protected]
One Team, One Family, One Jeunesse
CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.
They are refusing to refund the defective products. It has been 29 days. I am currently within the 30 day return period.
I bought 3 very expensive products ($50, $50, & $80 plus shipping and tax) and was not satisfied with them at all.
When the products arrived at my home, they were so hot that it felt like they'd been stored in an oven. I understand that may sound like an exaggeration, but I actually had to let the products cool down for hours before they came back to room temperature. It is clearly marked on every single product, individually that they must be stored in temperatures under 86 degrees and that they must be PROTECTED from heat. The product was improperly stored before it even reached my home!
I was also promised unbelievably better REM sleep from one of the vitamins and way more energy from the other vitamins - nothing. The vitamins also have a very embarrassing side effect of releasing a very strong vitamin smell from your body. Gross. Even my neighbor noticed! I was also told that the face lotion would be like magic for my skin - both my wife and I broke out in acne/rashes!
Supposedly, Jeunesse offers a 30 day 100% return policy for customers and distributors on "resalable goods". But, if you order vitamins or face lotion, how in the world can you return them and they be resold? Do they expect their customers to order their product and not use it? How would anyone ever know if it was good or not? And if it turns out that the product was bad - they offer a replacement? Why would anyone do that?
I've called customer service to request a refund multiple times starting on day 1 and have sent numerous emails since. When I called to ask for a refund on the day the products arrived at my home, they asked me to just try them and if I had a problem that I could call them back!
This is a VERY deceptive practice! It corners the consumer. If I try the items like they suggested, I cannot return them!
I ordered the products 29 days ago (6/20/2018) and immediately stopped using them after experiencing the side effects.
If a company sells a very expensive, bad product, I strongly believe that they should refund the item if their is a problem. Seems pretty simple.
After all of this, they decided that they want me to ship back the items and are not willing to refund my purchase. I've called them numerous times to discuss this as well as many, many back and forth emails including pictures and even answered over a dozen detailed questions for their "investigations" team.
Please help!
Refund and I will mail the product back immediately
We have successfully sent the refund to *** in the amount of $$294. 40 on Monday, August 6, 2018 5:47 PM.I have called *** on three different occasions with no success, on the 8th of Aug. he did call in to speak with me, but the call when transferred was cut and Rep. did try to contact Mr. back with no success. I sent Mr. an email this morning at 7:38 am Est. time and VM at 12:15 pm still no answer on email or calls.I did inform him that he may keep the IA and discard the rest.If you have any questions, please let me know. Regards, Crystal RCompliance Specialist World Headquarters701 International ParkwayLake Mary, FL 327461-407-862-9100www.jeunesseglobal.comcompliance@jeunesseglobal.com One Team, One Family, One Jeunesse CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.
Refusal to make changes to account name which, if corrected, will result in the company's ability to carry out appropriate shipping instructions.
Our account was originally set up by a distributor who is no longer a distributor. It was set up in my wife's name. My wife is deaf and does not speak on the telephone. Recently I asked that auto-ship be suspended for two months. Instead the company double-shipped their product. When I called about the problem, the company refused to make the necessary corrections based on my instructions and insisted that my wife had to make them. I offered to let my wife speak the instructions over the phone, but the company denied the request. The company's website does not allow for making the necessary changes.
Change account name from *** to ***. Obey ***'s instructions re when to discontinue and/or resume autoship.
Contact Name and Title: Crystal R Compliance
Contact Phone: 321-275-7171ext 7506
Contact Email: [email protected]
Thank you for sending us this Information, we are researching and pulling calls to find out what has taken place. We will be in touch with the member as soon as all the evidence is in with a response.
Regards,
Crystal R
Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
No one has contacted me, and in the meantime the company has made yet another unwanted shipment. This is very easy: Either someone from Jeunesse MUST contact me IMMEDIATELY or else I will discontinue ANY further relationship with the company.
(The consumer indicated he/she ACCEPTED the response from the business.)
If the procedures as discussed on the phone this a.m. are carried out, the situation will have been resolved.
Earlier this morning Mr. and I had a phone conversation,( Had to wait on evidence to return) I have canceled Autoship as requested, I will send an email with the link to our polices and also, send a Co/App. Form to fill out and send back. All fees waved. Please allow 48 hrs. to have all information entered into our system.
If you ever need any help you may always contact me!
I ordered a sample of instantly ageless and then was charged $150 dollars a few weeks later for something they never even sent.
I ordered a sample of Instantly Ageless for my mom in April. Then for some reason a few weeks late without my consent they charge another $153.19 to my card. At first I didn't even know what it was because it was listed as Jeunesse. Once I figured it out I assume that this company maybe had a fine print were they get you to agree to the full product. But the charge wasn't even for that. I've attached the invoice they provided my bank. The $153.19 is for something called Luminesce. That is another product from this company and not something I ordered. What's even worse about this charge was that they never even sent it to us. If you look under "Ship Method" you'll see that it's blank. I've also attached what they provided as shipping corfimation but that is for the sample not this item. That shipping tracking is from April 2017 and the order invoice they sent for the $153.19 has a date of 5/03/17. So that's clearly not it. I just want a refund for the item I never ordered.
Refund
Contact Name and Title: Crystal R Compliance Contact Phone: 321-275-7171ext 7506Contact Email: [email protected] Dear Ms.,For the $9.90 order you had chosen to get the 25 pack of IA and also the Luminesce Serum.If the trail was not canceled within 14 business days the card would be billed for the total amount of the product.On 5/3/2017 your monthly order kicked in, due to no cancellations on file within the 14 days of the order date.The option for the trail rules were clicked on and agreed to.products was shipped and delivered on 4/19/2017 left at the front door the second charge was not sent it was only the charge for the remainder of the product price. I sent the information over to refunds to have a check sent out in the amount of $163.09, to the first address provided.I will send you an email once I get informed that the check was sent out, this may take a couple weeks to receive.If you have any questions, please let me know.Regards,Crystal RCompliance Specialist Global Headquarters701 International ParkwayLake Mary, FL 327461-321-275-7200www.jeunesseglobal.comcompliance@jeunesseglobal.comUtah Office13867 S. Bangerter Pkwy.Draper, UT 840201-801-748-3100One Team, One Family, One Jeunesse CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.From: *** mailto:*** Sent: Thursday, September 21, 2017 5:30 PMTo: Crystal R Subject: Re: Jeunesse Revdex.com CASE#:***Hi Crystal,I still don't understand how ordering the sample of instantly ageless authorized this charge or why that item was never shipped either but I appreciate your help and quick response. Yes, I would love a refund. A check would be fine thank you. Please send to:***If for some reason you need the original billing address instead that one would work too but the first is preferred.***.Sent from my iPhoneOn Sep 21, 2017, at 2:07 PM, Crystal R wrote:Dear Ms., Thank you for giving Jeunesse the information in your Revdex.com Complaint, I have reviewed the information provided and also researched the purchase, I see that you did authorize the charge, then tried to do a chargeback we had sufficient information to support that you authorized the purchase and therefore the chargeback was reversed. We do stand behind our refund policies and are willing to make a refund to make you as our customer happy, the refund will be for both charges $9.90 and also $153.19. We cannot make a refund on your credit card due to the chargeback, we will have to send you a check, what is the main address you would like us to send your refund to? If you have any questions, please let me know. Regards, Crystal RCompliance Specialist Global Headquarters701 International ParkwayLake Mary, FL 327461-321-275-7200www.jeunesseglobal.comcompliance@jeunesseglobal.com Utah Office13867 S. Bangerter Pkwy.Draper, UT 840201-801-748-3100 One Team, One Family, One Jeunesse CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is confidential, attorney-client privileged, or otherwise exempt, by law, from disclosure. Any dissemination, distribution, copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibited. If you have received this transmission in error, please notify by reply to this transmission.