Jewel-Osco

Initial Business Response /* (1000, 5, 2017/04/03) */
I'm sending the letter in regards to case number XXXXXXXX from *** ***My name is *** *** and I'm the Store Director at Jewel-Osco located in Chesterton, INI called and left Ms*** messages in regards to her being
overcharged and stated that we have a refund waiting for her at the Customer Service DeskI also apologized for her inconvenience in this matter and will also be giving her a *** gift cardIf you need to get in contact with me in regards to this matter, please feel free to give me a call at XXX-XXX-XXXXI just spoke with Ms*** and she will be in for her refund today
*** ***
Store Director
4-3-

Initial Business Response /* (1000, 6, 2015/10/16) */
[redacted]
P.O. Box 20
[redacted] ID. XXXXX
October 14, 2015
Revdex.com serving Chicago & Northern Illinois
330 N. Wabash Ave Ste [redacted]
Chicago, IL XXXXX-XXXX
Re: [redacted]

Thank you for contacting [redacted] Customer...

Care. We have received your letter regarding Mr. [redacted]'s concerns about the double charge that occurred on Aug. 28, 2015.
After reviewing the customer's complaint, Mr. [redacted] was contacted by the Front End Operations manager, [redacted] and provided a refund of $60.
If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted]@Albertsons.com or by phone at X-XXX-XXX-XXXX.
Sincerely,

[redacted]
Director, Customer Interaction Center

Upon receipt of this complaint, we forwarded to District Manager, [redacted]. Mr. [redacted] has relayed this matter to Store Director, [redacted].  Mr. [redacted] will contact Ms. ** and provide a full refund for bringing this to our attention.  He will also ask her if she could provide...

the label, if available, so he can determine what went wrong in order to avoid any future issues.

Initial Business Response /* (1000, 6, 2015/10/05) */
Albertsons
P.O. Box 20
Boise, ID. 83726
10/5/2015
Revdex.com of Chicago & Northern Illinois
330 North Wabash Avenue, Suite 3120
Chicago, IL 60611
Re: David [redacted] - Case XXXXXXXX
Thank you for contacting Albertsons Customer Care. We...

have received your letter regarding the $24.73 that was charged in error.
After reviewing the customer's complaint, Mike Lukritz, Operations Specialist contacted Mr. [redacted]. Mr. [redacted] will be returning to the store to collect a refund for this charge.
If we can provide any information or be of service to you in the future, please feel free to contact us by email at [redacted]@Albertsons.com or by phone at 1-800-353-9002.
Sincerely,

Michael [redacted]
Director, Customer Interaction Center
Initial Consumer Rebuttal /* (2000, 8, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)