Jewel-Osco

I bought a package of plain bagel Sunday . My daughter went to open the package today and was so disgusted when she saw what was in the bagel. She FaceTimed me with her friend and I was so freaked out to she what looks like a baby rat or mouse in the bagel

11.26.19

On 11.26.19 I went to the Jewel on 17705 S. Halsted in Homewood, IL.
I’ve been going to this Jewel store over nine years but when I tried returning and exchanging a few items at the Jewel customer service desk. I was confronted and harassed by a male manager named Ron and a female manager named Sam. I was simply just trying to return/exchange a few items. I didn’t have my receipt but just like before and over the past nine years while visiting any Jewel food store in Illinois I’ve returned or exchanged items from Jewel. I also had some Jewel peanuts I tried exchanging yesterday at the Jewels on 17705 S. Halsted. The peanuts were kind of stale so this was also an item on my return/exchange list. Well Jewel managers Ron and Sam were very rude to me verbally. Especially Ron who verbally told me he was going to give me the lowest exchange price for my items and put it on a Jewel gift card. I said ok to Ron. I also stated to Ron that I was going to contact Jewels corporate office & report him & Sam on how they both verbally mistreated me as a customer. Both Ron & Sam were loud, rude & verbally abusive when communicating to me as the customer. Ron also stated aloud that since I said was going to contact Jewel corporate office & report him and store manager Sam. Ron stated loudly that he didn’t care who I contacted, and that he now wasn’t going to exchange or refund me for any of my Jewel return items then Ron told me to get out of his store. Ron even snatched all my Jewel items from the customer service counter & threw my items in my cart. In addition, Jewel manager Ron pushed my cart into my stomach and both my feet as he was using my Jewel cart to push me out the Jewel store. I then called the police on my cell phone who quickly came to the Jewels & so filed a police report on Jewel managers Ron & Sam. Police report # is
***. Nobody should have to be intimidated or harassed while visiting any Jewel store period!
I went 2 Jewels on 183rd kedzie 2 return my items

On 10/13/19 my boyfriend and I order groceries from Jewel-Osco to be delivered to us the evening of 10/14/19. The amount was $61.81 and my boyfriend paid with his credit card. Order #***-***. The groceries were never delivered. I put in a request for a refund on 10/15/19 (entered on the 16th in your system) and they said they would send an email confirming. They never did send the email and said it would take 7 days to refund, and my boyfriend should see the refund on his credit card by 10/21/19. I called back on 10/21/19 to see why the money wasn't refunded yet. The lady on the other end was irritable and eventually clarified that it would take 7 business days not 7 days meaning that the refund should be seen by the 24th or 25th at the latest. it is now the 27th and there is no refund.

This is completely unacceptable. We paid for groceries that were never delivered, and had to deal with an incompetent call center. It wasn't a problem for you to accept our money instantly, but 12 days (and more than 7 business days) later we still have not been given a refund. This is a terrible customer experience and you need to get your act together as we are telling everyone we know not to use your services. It also shows a lack of awareness to continue to send emails touting the delivery service that is undependable.