Jewelers Chest

I've used this business three or four times over the years and have had excellent results They're competent, honest and provide prompt service I wish I had an RV repair facility near home in Colorado like RV Service of Virginia

Good afternoon:
I just received and responded to Mrs*** *** today. Below, please see both
her email and my response. This is in response to her complaint, Case Number *** I received in the mail today. I have broken it down as best I could, line by lineRe: winterizing without permission not covered by warranty. Mr*** brought his unit to us on January 4, 2016. He was told we could not store his RV inside as we have too many units on our lot to store them inside during the winter. We told him we would not be held responsible for any frozen pipes if he didn't want to have his unit winterized. He authorized us to winterize the unit. We did so
Re: used their toilet after customer had emptied it. This is simply a falsehood. We have been in business for years. Our technicians value their jobs more than to use a bathroom in an RV, not to mention the fact, we have three very nice bathrooms in our facility for our usage. Our customers comment on how nice they are regularlyRe: the "stinch" I assume she means "stench". Black water tanks need not only to be emptied but also cleaned before they are stored. Evidently, Mrnor Mrs*** cleaned their black water tank. We do not clean them unless there is a line item on the ticket. We were not asked to do so. I imagine the stench was overwhelming if she stored her camper without cleaning the black water tankRe: cleaned the toilets. We do not clean toilets unless there is a line item on the ticket to clean the unit. We were not asked to do so.
Re: put water down the toilet after winterization. It would undo the winterization process. The purpose of putting the antifreeze in the lines is so they will not burst. If you ran water in and flushed the antifreeze through then you have negated the winterizationRe: left antifreeze all over. The faucets are left open and there is antifreeze left in the lines. Jostling the unit as a result of running it down the road can cause the antifreeze to drip down and sling around the camper
Re: stains from antifreeze. In years, I have never heard of the RV antifreeze permanently staining anything. As you can see from my *** to Mrs***, I have asked for her to provide pictures.
Re: mold around toilet bowl. RV antifreeze does not cause mold. We do not use anything else while winterizing except antifreeze. I can only assume this was caused by the toilet bowl not being cleaned before storageRe: being inefficient, sloppy, and disrespectful. I can only say none of these are points are valid. There is someone acting disrespectfully; however, it was no one at RV Service of Virginia. Please reference Mrs*** *** below.
I would point out if this complaint had any merit at all, the attorney would have happily brought a suit.
Lastly, I have *** in a copy of a release Mr*** signed when he picked up his camper. The release clearly states he performed a visual inspection of the camper. He did not mention the antifreeze being a problem when he picked it up. Furthermore, he picked up his camper on 2/3/16. The first communication we have received from them was 4/1. This is two months after they picked up the camper. I have attached a copy of the release signed by Mr***.
Please advise me if you need further informationMy best,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe form from when the RV was dropped off does not indicate that there was a request for the RV to be winterizedI have not seen anything about the weatherization except on the final billThe tank had been emptied and well rinsed before it was dropped off so I don't understand how it was used if the workers did not do itThe sinks were splashed and had the antifreeze in the sinks and on the counters. I cleaned the areas and the toilets that had antifreeze in them. I tried to get the stains out, I will send a picture. Your service people were sloppy and did not care about the RV, and they NEVER cleaned up after themselvesWe want the money that was charged for the winterization back
Regards,
*** ***

I've used this business three or four times over the years and have had excellent results. They're competent, honest and provide prompt service. I wish I had an RV repair facility near home in Colorado like RV Service of Virginia.