[redacted] , thank you for sharing your experience and providing your concernsYour feedback is very important to us as we identify opportunities to improve the customer experienceWe are actively working on a resolution that we hope will meet your satisfactionIf you have any questions in the meantime, please do not hesitate to reach out
[redacted] , Thank you for sharing your feedback on your recent experienceProviding our customers with exceptional service from your first call to every interaction that follows is extremely important to usLearning that your expectations were not met presents us with opportunities to ensure we’re delivering a consistent customer experience across the boardIf you would like us to continue to work with you on a possible resolution of your claim, please do not hesitate to reach out to us at ###-###-####
Paul, thank you for taking the time to share your experience and provide your concernsYour feedback is valuable and helps us identify opportunities to improve the customer experienceWhile we have been in contact with you, if there are any further questions in regards to your coverage, please
feel free to reach out
***, thank you for sharing your additional feedbackDue to the sensitive nature of this case, we must refrain on commenting further publiclyIf you’d like to discuss with us in greater detail, we ask that you please give us a call at ###-###-####Thank you
Thank you for sharing your experience, ***We take our customers’ feedback very seriously and want you to know that we're looking into the details from your statement to learn now we can improve the experienceWe will be in touch to work with you on a resolution to meet your satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. at this point the company has not only made for a terrible and dishonest experience, they have also interfered with my personal business matters with the company I chose to pay out of pocket with in the interim by calling them directly and asking them to do something I had disclosed they could notI had to actually apologize to the company and let them know that what the impression that had been left was not my wishes and the company even asked me several times if I wanted to take my business elsewhere in order to use Jewelers Mutual and get a repair instead of getting what the company and I had discussedThis was "after" I had asked for a refund on my policy if the replace was not going to happenI was not informed the company would be calling the jeweler regarding these mattersThe company is consistently asking for the same thing "the ring to be inspected for damage." This is even after I have disclosed to them that this is not what we were told would happen and that it has been repaired prior twice for bendingThe shank has been determined to be bent a third time within weeks of each other not doing anything more than typing on a keyboard and handling documents in a law officeA repair is not an acceptable fix at this point - they would just bend the shank backWe have been told that the only other thing that could be done to prevent further bending since the metal has weakened is replace the shank - this was the second time it was bentThis has been disclosed and discussed over and over and overWe are exhausted and saddened that each day more meaning is taken away from our ring due to the extent we are having to go through to attempt to recover anything whatsoeverAt this point we have asked the company to sever the contract and refund our money
Regards,
*** ***
[redacted], Thank you for sharing your feedback on your recent experience. Providing our customers with exceptional service from your first call to every interaction that follows is extremely important to us. Learning that your expectations were not met presents us with opportunities to ensure we’re...
delivering a consistent customer experience across the board. If you would like us to continue to work with you on a possible resolution of your claim, please do not hesitate to reach out to us at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I said I feel that this should be a part of any jewelers block insurance in reference to the act of pulling a diamond from the setting. Regardless, my agent was in my office a month prior to me renewing my policy and I told him that I was handling much of the workmanship myself and NEVER once was this separation of policy mentioned to me which leads me to wonder if there is an errors and omissions issue on my Jewelers Mutual agaent that should make this a covered claim is it was definitely every bit of the definition.
Regards,
Paul [redacted]
Thank you for taking the time to express your concerns and share your experience with us, Jovana. We are happy to have been able to get in touch with you directly and work with your jeweler to resolve your claim to your satisfaction. If there’s anything more we can do to assist you, it would...
[redacted], thank you for sharing your experience and providing your concerns. Your feedback is very important to us as we identify opportunities to improve the customer experience. We are actively working on a resolution that we hope will meet your satisfaction. If you have any questions in the...
[redacted],Thank you for the opportunity to respond to your inquiry. We have reviewed our claim handling in its entirety and we continue our investigation of your claim. We will remain diligent in our desire to conclude our investigation and provide you with a claim decision as soon as possible. Your...
continued cooperation will aid us in these efforts. In the meantime, if you have any questions, please feel free to call us at ###-###-####.
[redacted] , thank you for sharing your experience and providing your concernsYour feedback is very important to us as we identify opportunities to improve the customer experienceWe are actively working on a resolution that we hope will meet your satisfactionIf you have any questions in the meantime, please do not hesitate to reach out
[redacted] , Thank you for sharing your feedback on your recent experienceProviding our customers with exceptional service from your first call to every interaction that follows is extremely important to usLearning that your expectations were not met presents us with opportunities to ensure we’re delivering a consistent customer experience across the boardIf you would like us to continue to work with you on a possible resolution of your claim, please do not hesitate to reach out to us at ###-###-####
Paul, thank you for taking the time to share your experience and provide your concernsYour feedback is valuable and helps us identify opportunities to improve the customer experienceWhile we have been in contact with you, if there are any further questions in regards to your coverage, please
feel free to reach out
***, thank you for sharing your additional feedbackDue to the sensitive nature of this case, we must refrain on commenting further publiclyIf you’d like to discuss with us in greater detail, we ask that you please give us a call at ###-###-####Thank you
Thank you for sharing your experience, ***We take our customers’ feedback very seriously and want you to know that we're looking into the details from your statement to learn now we can improve the experienceWe will be in touch to work with you on a resolution to meet your satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. at this point the company has not only made for a terrible and dishonest experience, they have also interfered with my personal business matters with the company I chose to pay out of pocket with in the interim by calling them directly and asking them to do something I had disclosed they could notI had to actually apologize to the company and let them know that what the impression that had been left was not my wishes and the company even asked me several times if I wanted to take my business elsewhere in order to use Jewelers Mutual and get a repair instead of getting what the company and I had discussedThis was "after" I had asked for a refund on my policy if the replace was not going to happenI was not informed the company would be calling the jeweler regarding these mattersThe company is consistently asking for the same thing "the ring to be inspected for damage." This is even after I have disclosed to them that this is not what we were told would happen and that it has been repaired prior twice for bendingThe shank has been determined to be bent a third time within weeks of each other not doing anything more than typing on a keyboard and handling documents in a law officeA repair is not an acceptable fix at this point - they would just bend the shank backWe have been told that the only other thing that could be done to prevent further bending since the metal has weakened is replace the shank - this was the second time it was bentThis has been disclosed and discussed over and over and overWe are exhausted and saddened that each day more meaning is taken away from our ring due to the extent we are having to go through to attempt to recover anything whatsoeverAt this point we have asked the company to sever the contract and refund our money
Regards,
*** ***
[redacted], Thank you for sharing your feedback on your recent experience. Providing our customers with exceptional service from your first call to every interaction that follows is extremely important to us. Learning that your expectations were not met presents us with opportunities to ensure we’re...
delivering a consistent customer experience across the board. If you would like us to continue to work with you on a possible resolution of your claim, please do not hesitate to reach out to us at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I said I feel that this should be a part of any jewelers block insurance in reference to the act of pulling a diamond from the setting. Regardless, my agent was in my office a month prior to me renewing my policy and I told him that I was handling much of the workmanship myself and NEVER once was this separation of policy mentioned to me which leads me to wonder if there is an errors and omissions issue on my Jewelers Mutual agaent that should make this a covered claim is it was definitely every bit of the definition.
Regards,
Paul [redacted]
Thank you for taking the time to express your concerns and share your experience with us, Jovana. We are happy to have been able to get in touch with you directly and work with your jeweler to resolve your claim to your satisfaction. If there’s anything more we can do to assist you, it would...
be our pleasure.
[redacted], thank you for sharing your experience and providing your concerns. Your feedback is very important to us as we identify opportunities to improve the customer experience. We are actively working on a resolution that we hope will meet your satisfaction. If you have any questions in the...
meantime, please do not hesitate to reach out.
[redacted],Thank you for the opportunity to respond to your inquiry. We have reviewed our claim handling in its entirety and we continue our investigation of your claim. We will remain diligent in our desire to conclude our investigation and provide you with a claim decision as soon as possible. Your...
continued cooperation will aid us in these efforts. In the meantime, if you have any questions, please feel free to call us at ###-###-####.