Jewelkids.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Valued Customer, we respond to customers and pick up phone callsPlease understand that there is no way that it took two years to respond to youWe would not be in business for more than a decadeThis is not the way we deal with customers Maybe your emails did not go through or somethingWe have a day return policy and we give Ra numbers for those customers that request themWe wish you all the best, JewelKids

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy in September of stated that I needed an authorization number in order for my return to be acceptedThat is why I didn't just send it backI can prove that YOU never got in touch with meI wouldn't have contacted the Revdex.com if you hadI wouldn't still have their response that you never got back to them thenWhy do you keep trying to say that it is my fault that you never got back to meI am in retail and understand how a return policy worksI also understand that it is way beyond the return policyMy issue is that I did everything I was supposed to do in order to return the charm in a timely manner and you didn't but you seem to feel that that's my faultIf your policy stated I needed an authorization number for my return and I couldn't get one, how was I supposed to know if I had just mailed you the charm you would have processed the returnYou NEVER got back to me about anything in any of the way I tried to communicate with youAgain, how is this my fault? Everything is in original condition and was never used, you can resell it, I just have no use for it and didn't then!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Valued customer, as stated in the previous email please understand that we cannot accept a return from a charm that was bought in September of We have a day return policy and it is way past thatWe are in business for more than a decade and customer service is our priorityWe answer
emails and phone calls A business that doesn't answer customers cannot last this longAlso, as stated on the complaint you sent mail To our businessWhy didn't you send back the charm back then Via mail? We would have accepted itNow it is way too late. You can always try to sell it or give it as a giftWe cannot refund you for it is past our return policy.Thank you for your understanding, Jewel Kids

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy in September of stated that I needed an authorization number in order for my return to be acceptedThat is why I didn't just send it backI can prove that YOU never got in touch with meI wouldn't have contacted the Revdex.com if you hadI wouldn't still have their response that you never got back to them thenWhy do you keep trying to say that it is my fault that you never got back to meI am in retail and understand how a return policy worksI also understand that it is way beyond the return policyMy issue is that I did everything I was supposed to do in order to return the charm in a timely manner and you didn't but you seem to feel that that's my faultIf your policy stated I needed an authorization number for my return and I couldn't get one, how was I supposed to know if I had just mailed you the charm you would have processed the returnYou NEVER got back to me about anything in any of the way I tried to communicate with youAgain, how is this my fault? Everything is in original condition and was never used, you can resell it, I just have no use for it and didn't then!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
sans-serif">The Following is a copy of the transaction I received on the *** and finally received my refund today 6/**/So I guess this is now considered resolved. Thank you so much for your help which I could have not done without. I think I will be a little more careful about things I order on line. Its a shame others have to suffer for these type of careless business transactions on lineThanks again and I really do appreciate the help*** * ***
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Valued Customer, we respond to customers and pick up phone calls. Please understand that there is no way that it took two years to respond to you. We would not be in business for more than a decade. This is not the way we deal with customers.  Maybe your emails did not go through or something. We have a 30 day return policy and we give Ra numbers  for  those customers that  request them. We wish you all the best, JewelKids

Valued customer,  as stated in the previous email please understand that we cannot accept a return from a charm that was bought in September of 2013. We have a 30 day return policy and it is way past that. We are in business for more...

than a decade and customer service is our priority. We answer emails and phone calls . A business that doesn't answer customers cannot last this long. Also, as stated on the complaint you sent mail To our business. Why didn't you send back the charm back then Via mail? We would have accepted it. Now it is way too late.  You can always try to sell it or give it as a gift. We cannot refund you for it is past our return policy.Thank you for your understanding, Jewel Kids...

Review: AS PREVIOUSLY COMPLAINT MADE THIS PROBLEM HAS NOT BEEN RESOLVED....I AM STILL IN ITALY AND NOT ABLE TO RECIEVE EMAIL AS PROMPTLY AS U SEND IT.....DUE TO INTERNET PROBLEMS..... I RECIEVED YOUR COPY OF THE EMAIL SAYNG THEY HAD RESOLVED THE PROBLEM....BUT I ASSURE U IT HAS NOT BEEN RESOLVED AND I AM STILL UNABLE TO REACH THEM BY PHONE OR EMAIL.....HOW IS IT THAT YOU WERE ABLE TO .....I AM TOTALLY DISTRESSED BY THESE LIES THEY ARE TELLING YOU.....AND WOULD LIKE SOMETHING DONE SOONDesired Settlement: REFUND ASAP PLEASE

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The Following is a copy of the transaction I received on the [redacted] and finally received my refund today 6/**/2014. So I guess this is now considered resolved. Thank you so much for your help which I could have not done without. I think I will be a little more careful about things I order on line. Its a shame others have to suffer for these type of careless business transactions on line. Thanks again and I really do appreciate the help. [redacted]

Sincerely,

Review: I ordered several pieces of jewelry from jewelkids.com on **April 2014 online in the amount of $147.90. After 3 days of no email receipt or no form of communication of my order status I contacted the number on the website as well as email and a letter via fax, I did this for a week straight and NO response. I checked my bank statement and jewelkids.com had already deducted their payment yet I still have received no sales receipt of any form. After a week f no response, I researched this inline company and found they were owned by another company called [redacted], their website was the exact website as jewelkids.com except different contact numbers. I proceeded to contact [redacted] several times and finally reached someone who said my order was to be shipped out that same day, here were are 2 weeks later, no product, no phone call and now the online company website states they are closed for construction for the next 3 weeks and no orders will be processed. There is no way to contact them or regarding my order other than email. This company is a scam and has ripped me off for $147.90.Desired Settlement: I would like to see this online business reported to the FBI for internet fraud and removed from the internet, this is a misleading business that needs to be shut down for the safety of other consumers in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am the person who filed the complaint on this company from 11/**/2013. After hearing from you that you weren't able to get in touch with them either, I wrote off the money that I had lost and put the charm I was trying to return in a draw, in the original package. Imagine my surprise when I got an email from them last week about their mother's day sale. I contacted them on September **, 2015, with the following-In September of 2013 I ordered a July boy charm from you. It did not match the charms we already had so I tried to return it. And tried, and tried, and tried to get in touch with someone. I never did. My contacting the Revdex.com didn't help either. I called the phone number on my sales receipt (###-###-####). I sent mail to the address listed on my sales receipt, which is the address you have above. I never heard anything back from anyone. Your website was down. I wrote it off as a lost cause. Imagine my surprise when I received an email from you last night. I would like to return the charm that I bought in September of 2013 as it is in original condition. Since I couldn't use it, it stayed in a draw, in its original packing material, this whole time. My sale number is [redacted] and the sales date is 9/**/2013. The item is number 94307 14K JUL STONE BOY CHARM and had a total cost of 36.83. Please advise me on what you can do. I can send you the emails that I sent to you if you would like.

Their response was-Valued Customer,

Unfortunately we can't do anything about your case we have a 30 day return policy & its way past. We are always available for our customers via email or phone we don't understand why you couldn't reach us.

We wish you all the best, Jewel Kids

I understand that this is WAY beyond the return policy. But I tried to get in touch with them, multiple times, in multiple ways. I have those emails. The charm is something they still sell and is in perfect, original condition. It was never even removed from the package. I don't see how it is my fault that I never got the return authorization from them when they never got in touch with me.Desired Settlement: I just want to return the charm, that I can't use and get my money back.

Business

Response:

Valued customer, as stated in the previous email please understand that we cannot accept a return from a charm that was bought in September of 2013. We have a 30 day return policy and it is way past that. We are in business for more than a decade and customer service is our priority. We answer emails and phone calls . A business that doesn't answer customers cannot last this long. Also, as stated on the complaint you sent mail To our business. Why didn't you send back the charm back then Via mail? We would have accepted it. Now it is way too late. You can always try to sell it or give it as a gift. We cannot refund you for it is past our return policy.Thank you for your understanding, Jewel Kids...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The return policy in September of 2013 stated that I needed an authorization number in order for my return to be accepted. That is why I didn't just send it back. I can prove that YOU never got in touch with me. I wouldn't have contacted the Revdex.com if you had. I wouldn't still have their response that you never got back to them then. Why do you keep trying to say that it is my fault that you never got back to me. I am in retail and understand how a return policy works. I also understand that it is way beyond the return policy. My issue is that I did everything I was supposed to do in order to return the charm in a timely manner and you didn't but you seem to feel that that's my fault. If your policy stated I needed an authorization number for my return and I couldn't get one, how was I supposed to know if I had just mailed you the charm you would have processed the return. You NEVER got back to me about anything in any of the way I tried to communicate with you. Again, how is this my fault? Everything is in original condition and was never used, you can resell it, I just have no use for it and didn't then!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Valued Customer, we respond to customers and pick up phone calls. Please understand that there is no way that it took two years to respond to you. We would not be in business for more than a decade. This is not the way we deal with customers. Maybe your emails did not go through or something. We have a 30 day return policy and we give Ra numbers for those customers that request them. We wish you all the best, JewelKids