Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ?
Tell us why here...Miss ***,Sorry if I had poor communication yet again on the phone earlier, I thought I'd mentioned I would not have time to compose this email until MondayMy assumption was that you're using this for documentation and the timing of it was not as crucial, my apologies.Just to clarify our previous several conversations I will revisit the timelines in writing here:After receiving your vehicle on October and processing the substantial supplemental report with [redacted] for their approval, and ordering the necessary parts that were not approved until that time, the first update you received was from my production manager on October which was the day we actually received the roof panel(On hail repairs of this size and scope, the roof is the crucial and most important component we need to move the job forward in any meaningful way; although minor things can be moved forward before that time, the meaningful work cannot be done until we receive a roof in good condition from the manufacturerBecause of the nature of the part being a huge floppy piece of sheet metal, many times they come in damaged, thankfully we got a good roof on the first go around in this case.) At that time, per the notes and recorded phone call, [redacted] explained there was to weeks worth of work needed on the vehicle, and we would be looking at a best case scenario of completion late this month of November This scheduling metric is not an arbitrary number that we pull out of the sky, it is based on the repair hours on the job spanning four different departments on the repairs such as this broaching hoursIndustry expectation for touch time is to hours a business day leaving essentially a to day span which equates to the to weeks we discussed, not taking into consideration weekends and holidays Although we have spoken several times since the original update, we did not fully understand from you your urgency or unfamiliarity with the intricacy, and unavoidable timelines in the claim handling process until recently.As I explained in our phone conversations today and last Thursday the vehicle is wrapping up in the paint shop this week and will be going back to the technical teams for reassemblyThis is about a two or three day process and then there's to days worth of detailing and QC checkouts on a job this size and style as wellConsidering we are closed tomorrow and Friday for the holiday, and barring anything unexpected, this still as it has since early on in the process, lines up with our initial projections of completion next week.Additionally, I have requested that [redacted] advise you I will extend a $discount on your deductible to hopefully mitigate some of the stress of being without the vehicleI'm certain that this would translate to at least days of rental coverage if need be with any of the major local rental agenciesAs previously mentioned, our utmost concern is quality repair of your vehicle, which includes all of the layers of the process involving administrative, insurance, and parts logistics beyond the actual physical work of repair, which is substantial, technical, and meticulousSecond to that, we always strive to complete the work in as timely a fashion as realistically possibleI do hope that you understand, and we sincerely appreciate your business.Please let me know if you have additional questions, happy holidays.Kindest regards, [redacted] Jewell auto body [redacted]
Tell us why here...Miss ***,Sorry if I had poor communication yet again on the phone earlier, I thought I'd mentioned I would not have time to compose this email until MondayMy assumption was that you're using this for documentation and the timing of it was not as crucial, my apologies.Just to clarify our previous several conversations I will revisit the timelines in writing here:After receiving your vehicle on October and processing the substantial supplemental report with [redacted] for their approval, and ordering the necessary parts that were not approved until that time, the first update you received was from my production manager on October which was the day we actually received the roof panel(On hail repairs of this size and scope, the roof is the crucial and most important component we need to move the job forward in any meaningful way;? although minor things can be moved forward before that time, the meaningful work cannot be done until we receive a roof in good condition from the manufacturerBecause of the nature of the part being a huge floppy piece of sheet metal, many times they come in damaged, thankfully we got a good roof on the first go around in this case.) At that time, per the notes and recorded phone call, [redacted] explained there was to weeks worth of work needed on the vehicle, and we would be looking at a best case scenario of completion late this month of November.? This scheduling metric is not an arbitrary number that we pull out of the sky, it is based on the repair hours on the job spanning four different departments on the repairs such as this broaching hoursIndustry expectation for touch time is to hours a business day leaving essentially a to day span which equates to the to weeks we discussed, not taking into consideration weekends and holidays.? Although we have spoken several times since the original update, we did not fully understand from you your urgency or unfamiliarity with the intricacy, and unavoidable timelines in the claim handling process until recently.As I explained in our phone conversations today and last Thursday the vehicle is wrapping up in the paint shop this week and will be going back to the technical teams for reassemblyThis is about a two or three day process and then there's to days worth of detailing and QC checkouts on a job this size and style as wellConsidering we are closed tomorrow and Friday for the holiday, and barring anything unexpected, this still as it has since early on in the process, lines up with our initial projections of completion next week.Additionally, I have requested that [redacted] advise you I will extend a $discount on your deductible to hopefully mitigate some of the stress of being without the vehicleI'm certain that this would translate to at least days of rental coverage if need be with any of the major local rental agenciesAs previously mentioned, our utmost concern is quality repair of your vehicle, which includes all of the layers of the process involving administrative, insurance, and parts logistics beyond the actual physical work of repair, which is substantial, technical, and meticulousSecond to that, we always strive to complete the work in as timely a fashion as realistically possibleI do hope that you understand, and we sincerely appreciate your business.Please let me know if you have additional questions, happy holidays.Kindest regards, [redacted] Jewell auto body [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ?
Tell us why here...Miss ***,Sorry if I had poor communication yet again on the phone earlier, I thought I'd mentioned I would not have time to compose this email until MondayMy assumption was that you're using this for documentation and the timing of it was not as crucial, my apologies.Just to clarify our previous several conversations I will revisit the timelines in writing here:After receiving your vehicle on October and processing the substantial supplemental report with [redacted] for their approval, and ordering the necessary parts that were not approved until that time, the first update you received was from my production manager on October which was the day we actually received the roof panel(On hail repairs of this size and scope, the roof is the crucial and most important component we need to move the job forward in any meaningful way; although minor things can be moved forward before that time, the meaningful work cannot be done until we receive a roof in good condition from the manufacturerBecause of the nature of the part being a huge floppy piece of sheet metal, many times they come in damaged, thankfully we got a good roof on the first go around in this case.) At that time, per the notes and recorded phone call, [redacted] explained there was to weeks worth of work needed on the vehicle, and we would be looking at a best case scenario of completion late this month of November This scheduling metric is not an arbitrary number that we pull out of the sky, it is based on the repair hours on the job spanning four different departments on the repairs such as this broaching hoursIndustry expectation for touch time is to hours a business day leaving essentially a to day span which equates to the to weeks we discussed, not taking into consideration weekends and holidays Although we have spoken several times since the original update, we did not fully understand from you your urgency or unfamiliarity with the intricacy, and unavoidable timelines in the claim handling process until recently.As I explained in our phone conversations today and last Thursday the vehicle is wrapping up in the paint shop this week and will be going back to the technical teams for reassemblyThis is about a two or three day process and then there's to days worth of detailing and QC checkouts on a job this size and style as wellConsidering we are closed tomorrow and Friday for the holiday, and barring anything unexpected, this still as it has since early on in the process, lines up with our initial projections of completion next week.Additionally, I have requested that [redacted] advise you I will extend a $discount on your deductible to hopefully mitigate some of the stress of being without the vehicleI'm certain that this would translate to at least days of rental coverage if need be with any of the major local rental agenciesAs previously mentioned, our utmost concern is quality repair of your vehicle, which includes all of the layers of the process involving administrative, insurance, and parts logistics beyond the actual physical work of repair, which is substantial, technical, and meticulousSecond to that, we always strive to complete the work in as timely a fashion as realistically possibleI do hope that you understand, and we sincerely appreciate your business.Please let me know if you have additional questions, happy holidays.Kindest regards, [redacted] Jewell auto body [redacted]
Tell us why here...Miss ***,Sorry if I had poor communication yet again on the phone earlier, I thought I'd mentioned I would not have time to compose this email until MondayMy assumption was that you're using this for documentation and the timing of it was not as crucial, my apologies.Just to clarify our previous several conversations I will revisit the timelines in writing here:After receiving your vehicle on October and processing the substantial supplemental report with [redacted] for their approval, and ordering the necessary parts that were not approved until that time, the first update you received was from my production manager on October which was the day we actually received the roof panel(On hail repairs of this size and scope, the roof is the crucial and most important component we need to move the job forward in any meaningful way;? although minor things can be moved forward before that time, the meaningful work cannot be done until we receive a roof in good condition from the manufacturerBecause of the nature of the part being a huge floppy piece of sheet metal, many times they come in damaged, thankfully we got a good roof on the first go around in this case.) At that time, per the notes and recorded phone call, [redacted] explained there was to weeks worth of work needed on the vehicle, and we would be looking at a best case scenario of completion late this month of November.? This scheduling metric is not an arbitrary number that we pull out of the sky, it is based on the repair hours on the job spanning four different departments on the repairs such as this broaching hoursIndustry expectation for touch time is to hours a business day leaving essentially a to day span which equates to the to weeks we discussed, not taking into consideration weekends and holidays.? Although we have spoken several times since the original update, we did not fully understand from you your urgency or unfamiliarity with the intricacy, and unavoidable timelines in the claim handling process until recently.As I explained in our phone conversations today and last Thursday the vehicle is wrapping up in the paint shop this week and will be going back to the technical teams for reassemblyThis is about a two or three day process and then there's to days worth of detailing and QC checkouts on a job this size and style as wellConsidering we are closed tomorrow and Friday for the holiday, and barring anything unexpected, this still as it has since early on in the process, lines up with our initial projections of completion next week.Additionally, I have requested that [redacted] advise you I will extend a $discount on your deductible to hopefully mitigate some of the stress of being without the vehicleI'm certain that this would translate to at least days of rental coverage if need be with any of the major local rental agenciesAs previously mentioned, our utmost concern is quality repair of your vehicle, which includes all of the layers of the process involving administrative, insurance, and parts logistics beyond the actual physical work of repair, which is substantial, technical, and meticulousSecond to that, we always strive to complete the work in as timely a fashion as realistically possibleI do hope that you understand, and we sincerely appreciate your business.Please let me know if you have additional questions, happy holidays.Kindest regards, [redacted] Jewell auto body [redacted]