This is in response to complaint ID #*** from *** *** At the customer's convenience *** came in on Saturday November and we removed the foreign substance from her windows and windshield. We cleaned and polished the glass and it was then inspected by the General Sales
Manager, Peter P*** and *** *** herself. She left satisfied. Our Customer Service Manager, Audriena D*** followed up with *** *** on Monday November 9th and *** said that it seems like everything has been taken care of at this time. She will contact us if there is an issue
Should you need anything additional feel free to contact me directly at ***
Sincerely,
Barbara M***
Freehold Hyundai
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though, as they indicated, I will follow up with them if there are further issues as the problem only surfaces under certain weather conditions.
Regards,
[redacted]
Our Service Manager, Mr. Jeff H[redacted] had a conversation with [redacted] and explained to him what happened. This all was due to miscommunication on our part. Our technician made a notation on the paperwork about the parts but was not clear as to the condition of the parts. It was...
also our service advisor's mistake in assuming something was wrong without asking the technician for additional information. We do apologize for this miscommunication and lack of follow thru. Should you need any additional information do not hesitate to contact me. Sincerely,Barbara M[redacted]Freehold Hyundai
As per our conversation, we believe we have an agreed upon settlement with [redacted] The customer is going away for a month and will not purchase the vehicle until they return. Both parties have agreed upon the value of the trade in. The customer also understands that they will be eligible...
for the current incentives at the time of actual purchase next month. If anything changes during this time period we will update the record.
This is in response to complaint ID #*** from *** *** At the customer's convenience *** came in on Saturday November and we removed the foreign substance from her windows and windshield. We cleaned and polished the glass and it was then inspected by the General Sales
Manager, Peter P*** and *** *** herself. She left satisfied. Our Customer Service Manager, Audriena D*** followed up with *** *** on Monday November 9th and *** said that it seems like everything has been taken care of at this time. She will contact us if there is an issue
Should you need anything additional feel free to contact me directly at ***
Sincerely,
Barbara M***
Freehold Hyundai
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though, as they indicated, I will follow up with them if there are further issues as the problem only surfaces under certain weather conditions.
Regards,
[redacted]
Our Service Manager, Mr. Jeff H[redacted] had a conversation with [redacted] and explained to him what happened. This all was due to miscommunication on our part. Our technician made a notation on the paperwork about the parts but was not clear as to the condition of the parts. It was...
also our service advisor's mistake in assuming something was wrong without asking the technician for additional information. We do apologize for this miscommunication and lack of follow thru. Should you need any additional information do not hesitate to contact me. Sincerely,Barbara M[redacted]Freehold Hyundai
As per our conversation, we believe we have an agreed upon settlement with [redacted] The customer is going away for a month and will not purchase the vehicle until they return. Both parties have agreed upon the value of the trade in. The customer also understands that they will be eligible...
for the current incentives at the time of actual purchase next month. If anything changes during this time period we will update the record.