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Jewelry Center Inc

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Reviews Jewelry Center Inc

Jewelry Center Inc Reviews (2)

To Whom it May Concern: [redacted] became a client of [redacted] Jewelry Center at the end of December 2014, right before the New Year, when her husband and mother-in-law purchased a bracelet valued at $350.00 as a gift for [redacted]. At the time of purchase, the clients received...

a receipt, which indicated that an exchange can be made within seven days of the purchase; however, the statement which indicated this also said there is no refunds on this product. A couple of days after the purchase, [redacted] came to the store inquiring about an exchange of this bracelet and chose a pearl ring valued at $375.00 and paid the difference in price in order to receive her exchange. However, the original ring size was incompatible with her finger. Therefore, she requested a ring size change. On the new receipt, which [redacted] received for her new pearl ring, it was written that there would be no refunds as well. There was an understanding between the client and the owners that when a ring is custom ized, there are no exchanges because when a customer receives a ring size change, the ring is customized for her liking and will not fit another client who may be interested in the same product. Two weeks after her exchange, [redacted] came back for a repair because the pearl on the ring had become unattached. Free of charge to [redacted], we repaired the ring using very strong Japanese adhesive glue specially provided for reattachment of pearls. The glue, proven to be very strong, never posed a problem with any of our other clients and the pearl rarely becomes unattached after the reapplication using this glue. However, in an additional two weeks, [redacted] came into the store very upset and aggravated because the pearl had become unattached once again. She demanded a full refund of her money and threatened to sue if we had not fulfilled her demands. As a courtesy to [redacted], we offered to go against our policy and exchange the ring for another product or give her th e equivalent of the ring as store credit. She did not respond to any of our negotiations, and left the store very angry and unhappy. I tried very calmly, to explain to [redacted] that policy does not allow for a full refund, however, she was not cooperating with our efforts to make her happy. After our refusal to give her a full refund and all of our additional offerings, [redacted] proceeded to slander our business and make promises that she will tell everyone her experience in our store in order to prevent us from having business. By saying all these negative comments, [redacted] left us in a bad predicament as business owners just trying to keep our clients happy and satisfied. Despite our efforts, we want to resolve this issue in a polite manner, however, we cannot provide the refund and this information was communicated to the original buyers of the bracelet and [redacted] as well. At the time of all purchases and exchanges, we issue a copy of the receipt to the cus tomer and keep one for ourselves. After going over the policy, which is stated, on a large sign hanging in the store, we complete the sale by keeping a receipt for our records. I have attached a blank copy of our receipts in order to demonstrate the policy, which is listed below the total. If necessary, we are also able to provide [redacted]’ receipt which has the same policy written on it. Finally, we will agree to repair the ring and reattach the pearl a final time free of charge seeing as we cannot find a common ground with [redacted], this is our final offer since we cannot come to an agreeable conclusion. Therefore, we are not offering any exchanges or refunds further on from this product for [redacted].

Review: Two weeks after the purchase of a ring with a pearl($375), the pearl was disattached from the base and was repaired by the owner of the store.Two weeks later after first repair it happened again, so the second time I asked for a refund, however he rejected to refund, was very rude, screamed at me and said:" I am rejecting to give you your cash back because I am in a bad mood, you can sue me" however he repaired the ring again, but I would like to return the purchase and get refunded.Desired Settlement: Would like to get 100% refund back.

Business

Response:

To Whom it May Concern: [redacted] became a client of [redacted] Jewelry Center at the end of December 2014, right before the New Year, when her husband and mother-in-law purchased a bracelet valued at $350.00 as a gift for [redacted]. At the time of purchase, the clients received a receipt, which indicated that an exchange can be made within seven days of the purchase; however, the statement which indicated this also said there is no refunds on this product. A couple of days after the purchase, [redacted] came to the store inquiring about an exchange of this bracelet and chose a pearl ring valued at $375.00 and paid the difference in price in order to receive her exchange. However, the original ring size was incompatible with her finger. Therefore, she requested a ring size change. On the new receipt, which [redacted] received for her new pearl ring, it was written that there would be no refunds as well. There was an understanding between the client and the owners that when a ring is custom ized, there are no exchanges because when a customer receives a ring size change, the ring is customized for her liking and will not fit another client who may be interested in the same product. Two weeks after her exchange, [redacted] came back for a repair because the pearl on the ring had become unattached. Free of charge to [redacted], we repaired the ring using very strong Japanese adhesive glue specially provided for reattachment of pearls. The glue, proven to be very strong, never posed a problem with any of our other clients and the pearl rarely becomes unattached after the reapplication using this glue. However, in an additional two weeks, [redacted] came into the store very upset and aggravated because the pearl had become unattached once again. She demanded a full refund of her money and threatened to sue if we had not fulfilled her demands. As a courtesy to [redacted], we offered to go against our policy and exchange the ring for another product or give her th e equivalent of the ring as store credit. She did not respond to any of our negotiations, and left the store very angry and unhappy. I tried very calmly, to explain to [redacted] that policy does not allow for a full refund, however, she was not cooperating with our efforts to make her happy. After our refusal to give her a full refund and all of our additional offerings, [redacted] proceeded to slander our business and make promises that she will tell everyone her experience in our store in order to prevent us from having business. By saying all these negative comments, [redacted] left us in a bad predicament as business owners just trying to keep our clients happy and satisfied. Despite our efforts, we want to resolve this issue in a polite manner, however, we cannot provide the refund and this information was communicated to the original buyers of the bracelet and [redacted] as well. At the time of all purchases and exchanges, we issue a copy of the receipt to the cus tomer and keep one for ourselves. After going over the policy, which is stated, on a large sign hanging in the store, we complete the sale by keeping a receipt for our records. I have attached a blank copy of our receipts in order to demonstrate the policy, which is listed below the total. If necessary, we are also able to provide [redacted]’ receipt which has the same policy written on it. Finally, we will agree to repair the ring and reattach the pearl a final time free of charge seeing as we cannot find a common ground with [redacted], this is our final offer since we cannot come to an agreeable conclusion. Therefore, we are not offering any exchanges or refunds further on from this product for [redacted].

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Description: JEWELERS-RETAIL

Address: 257 Brighton Beach Avenue, Brooklyn, New York, United States, 11235-7429

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