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Jewelry Exchange

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Jewelry Exchange Reviews (13)

Jewelry Exchange is willing to do our best to help our customer find a diamond that she will be happy with It was our understanding 4-6-that the halo setting and band she was very happy with, per her email to our internet department.If our customer is unhappy with both the diamond and setting then within our store policy we will be happy to work with her.Thank you ***

Jewelry Exchange is very concerned with customer service Jewelry Exchange has a one year warranty on workmanship We invited this customer to bring her ring in for inspectionJewelry Exchange has offered to repair or replacethe ring.Thank you [redacted] National Sales Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The ring in question was "inspected" by the corporate office in Tustin, CA in March and I was promised it was in perfect condition I am NOT interested in ANOTHER repair My complaint is that the ring is defective as far as I am concerned and I am unwilling to have to start paying every time a diamond falls out after the year warranty is up The only resolution acceptable to me is a full refund for this ring Regards, [redacted] ***

Jewelry Exchange tries very hard to provide excellent customer service We will be happy to work with this customer within our policies for our on-line customer Our customer was very happy with the band and halo just had a concern with the way the diamond was set in the ring Jewelry Exchange will be happy to continue to work with the customer to find the perfect diamond Thank you***

Jewelry Exchange takes serious any customer complaint. Jewelry Exchange did issue the customer a refund. WE do apologize if the refund wasn't issued in the time frame the customer hoped.Thank you* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have had problems with the company since day My fiance went into The Jewelry Exchange in Eagan, MN on January 26, to purchase a ringHe and *** (the employee) understood that the purchase would be temporary as there was a certain day he wanted to propose and he wanted me to pick out a ring that I liked *** explained that the ring was RETURNABLE and there was no mention of not being able to receive our money back nor was there any mention of a measly year warranty It is clear that *** doesn't understand the difference between RETURN and EXCHANGE My fiance was duped into giving the company $4,not knowing that he wasn't ever going to see that money again I was told by *** in a recent phone call that all of this information is stated on the receipt, so that means you get the true information once you've already given them your money.We went in to return the ring and were told that we could not get our money back, rather we had to purchase something else with that money I did find a setting on their website that I liked Because I have such a small finger, I made sure on multiple occasions that the setting that I chose would be able to be ordered in my size I was told repeatedly that it could Next was finding the diamond to fit into the setting I cannot tell you enough about how inexperienced the employees are about diamondsI did hours upon hours of research online so I was knowledgeable about choosing a diamond I told *** exactly what I was looking for and he continuously presented me with diamonds that were not even close to what I told him For example, I stated that I wanted something near colorless and he proceeded to show me diamonds that ranged from yellow to greenYes, literally green! I drove an hour round trip to the store on separate occasions and was presented with the most awful looking diamonds that were nowhere near what I was looking for So far, I had been trying to work with them for well over a month and not even getting close to finding a ring After a month, I requested to work with someone different because *** was incapable of his job I began working with *** After all of this work, he informed me that the setting could NOT be ordered in my size I was furious because *** lied to us once again At this point, I asked for our money back again because I was so frustrated with the lack of knowledge and simply being given the run-around from the employees I had already put in a call to *** at their corporate office stating my disgust with working with the storeHe said he would work with me to find the perfect ring and that there is no way to be refunded.I worked with *** from this point on and never returned to the store I sent *** pictures of exactly what I was looking for and he thought he found something similar He sent me one stock photo of the ring, which looked to be okay, so I proceeded with that setting He also said he found a great diamond to put into the setting, of which he sent me a picture By this time, it was already April (I'm getting married in June so we are short on time already) so I told him to set it and send it I received the ring in the mail and immediately sent him an email stating that I received it I said that I was happy with the setting, but the diamond is awfulIt is cloudy, dull and doesn't fit into the halo of the ring I stated that I was happy because of course it looked decent right out of the case, but after wearing it for a day of two, I immediately began to notice so many things wrong with the quality of the ring The diamonds look dull and dead, the prongs are not securely holding the diamonds in place making the ring scratchy and uncomfortable to wear The halo is also crooked and indented on one side.I decided to get opinions from two other locations because I became very skeptical about the quality of the ring that I received Both jewelers told me that the ring is very poorly crafted and that I would only have problems with the diamonds falling out in the future and that the edges of the ring should not feel rough and scratchy I was told, and it is visibly evident, that the diamonds on the setting are of poor quality, which is why they don't shine and sparkle as they should One of the jewelers wouldn't even do an appraisal because he said there is no way that I should keep the ring because of the problems that I will encounter with it I compared my ring side by side with others in the jewelry store and IT DID NOT COMPAREIt looks cheap, dull, and poorly made Don't even get me started on the atrocious center diamond that has a cloud of inclusions.I have attached both of my receipts to this email because there is a serious discrepancy in the price we paid versus what we were given in the exchange As you can see on the first pink receipt, my fiance paid $4,total On the second yellow receipt, the full amount was not used in the exchange so the total (with tax) was $4, I was given a $gift card, yet there is $missing from the original purchase I was given no explanation as to why our money is missing Another instance of unethical business practice I would like an explanation of this.I cannot begin to express my extreme disappointment in working with this company From the beginning, I have felt cheated and received completely unprofessional service I witnessed other employees in their store talking badly about me, employees eating potato chips while talking to me, and finishing their cigarette out the front door before coming in and helping me It was just disgusting service from the beginning They have our money, so what does it mean to them? Absolutely nothingThe Jewelry Exchange can't stand behind the quality of their product (only a year warranty), nor do they care to help you any further once they've received your payment What I want to be understood is that I'm looking for a wedding ring, something to last a lifetime I'm not here purchasing a gallon of milk! I am so frustrated, fed up, and do NOT want to continue working with the company It has been nearly months since we started the horrible journey to find a ring and I simply ask to be refunded so I can find someone of professionalism to find a ring for me before I get married I want to stop this nonsense and move on I feel completely cheated out of our hard earned money and again ask for a refund because I know it can be doneI think I've stated enough reasons as to why I do NOT want to work with your company any further
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good afternoon,We have already taken the ring to the jewelry store and it was determined that there is a major flaw in the diamondHowever, I feel like I'm getting the run around and have not received an explanation as to why the diamond had that flawAll I was told was either send it out and have it fixed or pay for a new bandI understand that the response was to send it out again but, as you may understand, we are extremely uncomfortable sending out again because of the condition we received it inAlso, I live about minutes away from Sudbury Ma and I cannot continually go back and forth from home to the storeGetting my refund would be the best solution to me, however if we can all agree on a solution that would assure me that this would not happen again and I would not have to pay for another ring that would be good tooAlso a simple exchange of the band for another band would sufffice and would pay the difference if we decided to upgradeThank you
Regards,
*** ***

Jewelry Exchange asked this customer to return the ring back to the location purchased or ship to our corporate office for inspection. Jewelry Exchange would address any concerns the customer has after the inspection was complete. Our customer is aware ofour policies and
warranty.Thanks *** Tell us why here

Jewelry Exchange has given the customer 3 options to assist in taking care of his issue with the ring. The center diamond can be upgraded according to our upgrade policy on loose diamonds.  Jewelry Exchange has a 30 day exchange policy and a 1 year warranty on workmanship our customer made this purchase on 2/2015.  We will be happy to work within our policy to help this customer.Thanks [redacted]

Jewelry Exchange is very concerned with customer service.  Jewelry Exchange has a one year warranty on workmanship.  We invited this customer to bring her ring in for inspection. Jewelry Exchange has offered to repair or replacethe ring.Thank you[redacted] National Sales Manager

Jewelry Exchange is willing to do our best to help our customer find a diamond that she will be happy with.  It was our understanding 4-6-15 that the halo setting and band she was very happy with, per her email to our internet department.If our customer is unhappy with both the diamond and setting then within our store policy we will be happy to work with her.Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The ring in question was "inspected" by the corporate office in Tustin, CA in March and I was promised it was in perfect condition.  I am NOT interested in ANOTHER repair.  My complaint is that the ring is defective as far as I am concerned and I am unwilling to have to start paying every time a diamond falls out after the 1 year warranty is up.  The only resolution acceptable to me is a full refund for this ring.
Regards,
[redacted]

Jewelry Exchange tries very hard to provide excellent customer service.  We will be happy to work with this customer within our policies for our on-line customer.  Our customer was very happy with the band and halo just had a concern with the way the diamond was set in the ring. ...

Jewelry Exchange will be happy to continue to work with the customer to find the perfect diamond.  Thank you[redacted]

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Address: 1805 Belt Way Dr, Saint Louis, Missouri, United States, 63114-5815

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