Jewelry In Candles

Hello ***,Due to the fact that we had a limited number of sample body butters on-hand and several representatives that had expressed excitement over the new product, we offered only one free body butter with each orderWhile many other folks expressed interest in receiving more than one free body butter we also had to limit them to one body butter, and unfortunately, several did not receive any as we exhausted our sample supply very quicklyWe appreciate your business and can refund

We have been in contact with [redacted] and have resolved this situationWe are sending her a check to refund her paymentThis this transaction(June 2014) was never placed from our website but through a former rep that has not been with us since August We were apprehensive because of the long delay between the complaint and the transactionWe have talked to her and will be issuing a check todayPlease let us know if you need anything else from us Thanks, [redacted] - JIC Support Team

SEE ATTACHMENTS - This letter is in concern to complaint # [redacted] We have received the letter regarding this complaint from the customerWe have attached our correspondence with the customerWe are happy to provide either a refund or a new candle, but according to the policy as listed on Our website (print out included) We have to have a photo of the broken candle for verificationWe have asked this twice, and the customer has not responded to usWe would be happy to comply if we could have the information to file our claim.Please let us know what we can do moving forward in order to satisfy the CustomerA replacement or refund we are happy to provideThe Customer can send an email with the picture of the candle to [redacted] Thank youJC Nation Customer Service

Hello Rory, We spoke on the phone earlier and I again want to apologize for any inconvenienceWe will be sure to send out your replacement earrings in the next 1-business daysThank you for your patience and if you need any further assistance please feel free to call us at ###-###-#### or email us at [email protected] Thanks again and have a great day Rory! Jewelry In Candles - Support Team

I... have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I ONLY CONSIDER THIS COMPLAINT RESOLVED IF THE COMPANY HONORS THIS OFFER THE FREE ITEM I WON IN MY TART NEVER SHIPPED SO I WON A PRIZE BUT NEVER RECIEVED IT AND MY PHONE NUMBER WORKS PERFECTLY SO I WAS NEVER CONTACTED I AM UPDATING INFO HERE MY PHONE NUMBER IS STILL *** *** *** WORKS PERFECT AND I HAVE VOICEMAIL MY ADDRESS IS *** *** *** *** *** ** *** THE SCENT I WON WAS A PICK ONE OF THREE SCENTS AND I LET THE REP PICK SMELL THIS "PRIZE" HAS STILL YET TO ARRIVE THE FREE BAR I WAS JUST OFFERED I WOULD LIKE PURE INNOCENCE LIKE I SAID I GOT THE PRIZE TICKET AND NO JEWELERY AT ALL I UNDERETAND LOL CAME WITH A RING AND A TICKETUT MINE ONLY HAD TICKET NO RING LIKE I TOLD LADY ON PHONE MY PRIZE SIZE IS NINE OR TEN THAN K YOU
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have made an exception and have reactivated this account with JICPlease let us know if you have any further questions or if you need any further assistanceThanks and have a great day!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the company's response since I do not believe I was ever properly notified of any quotas or the deactivation of my paid web commerce siteAlthough it is stated "We announced the quota on Facebook, in our Back Office, AND in our newsletter." I do not believe I received any email announcement of this changeAt the time I paid for my e-commerce store I do not believe it was documented about any quotasThis deactivation has happened twice and caused harm to my reputation since it appeared to be abruptThis is because I market it online dailyI have contacted the company directly with this issues with no resolution or proof of any said quotaI have no idea where on facebook I was expected to see the announcement
Regards,
*** ***

I was unable to pull up *** in our system by name, email, or phone numberAlso, I was unable to find any purchase on 12/19/for $I believe they may have us confused for Jewelry Candles as we are Jewelry In CandlesI tried calling but did not give an answer and the voicemail was full
Please let us know if there is anything else you need from usThanks and have a blessed day!
Thanks again,
*** *** - JIC Support Team

Thank you for the help everything has be resolved and they have made things
right

Hello [redacted],Due to the fact that we had a limited number of sample body butters on-hand and several representatives that had expressed excitement over the new product, we offered only one free body butter with each order. While many other folks expressed interest in receiving more than one free body butter we also had to limit them to one body butter, and unfortunately, several did not receive any as we exhausted our sample supply very quickly. We appreciate your business and can refund.

Hello Rory,
 
We spoke on the phone earlier and I again want to apologize for any inconvenience. We will be sure to send out your replacement earrings in the next 1-2 business days. Thank you for your patience and if you need any further assistance please feel free to call us at ###-###-####...

or email us at [email protected].
 
Thanks again and have a great day Rory!
 
Jewelry In Candles - Support Team

SEE ATTACHMENTS - This letter is in concern to complaint #[redacted]We have received the letter regarding this complaint from the customer. We have attached our correspondence with the customer. We are happy to provide either a refund or a new candle, but according to the policy as listed on Our...

website (print out included) We have to have a photo of the broken candle for verification. We have asked this twice, and the customer has not responded to us. We would be happy to comply if we could have the information to file our claim.Please let us know what we can do moving forward in order to satisfy the Customer. A replacement or refund we are happy to provide. The Customer can send an email with the picture of the candle to [redacted]Thank youJC Nation Customer Service

Hello [redacted],We are so sorry for any confusion but it was stated that there is only one body butter sample per order. When you ordered the new 9 pack scent sample the free body butter was included. We had a limited amount of samples and we limited one per order to ensure as many reps could get them as...

possible. We apologize again for the confusion and if you need anything else please do not hesitate to ask. Here is more information regarding the free body butters below:Free Body Butter Sample - Limit 1 Per Order - Shipping fees will apply. Currently our settings will not restrict to "1 per order". If you add more than one to your order, only one will be included, to make sure as many reps get them as possible. If an error occurs and we run out of the scent you chose before fulfilling your order, a random scent will be included. Thank you for understanding. These samples are the same as distributed at conference. These samples are approximately 1/4 the size of the final product. These are the last of these samples.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

We have reviewed this complaint and [redacted] signed up on 11/28/14, last logged in on 2/5/15, and was disabled as a rep on 4/13/15. We announced the quota on Facebook, in our Back Office, AND in our newsletter. We apologize for the delay in response as we were unaware that there were any pending...

complaints to address. Please let us know if you have any further questions. Thanks and have a blessed day!
Thanks again,
[redacted] - JIC Support Team

Hello [redacted],We apologize for any inconvenience. The Lots of Love(LOL) Mothers Day Tart has bonus prizes in EVERY tart. However, all of the LOL tarts do NOT have 2 pieces of jewelry as that is a bonus prize, just as the coupon that you received for the free wax tart is another one of the bonus...

prizes. We tried contacting you on the phone number listed but the number is not working at this time. If you could please let us know what scent, the jewelry type, and your correct address we will send you out a tart of your choice for your trouble. We apologize again for any confusion and if you need anything else do not hesitate to ask. Thanks [redacted] and have a great day!