Thank you for your patienceFirst,we replied customer's emails and tried to resolve the issue which we asked her to return back the bracelets back for fixing and offered her $coupon for the returning feeBut unlucky,her package was returned by express company but not usHere is our suggestion to resolve the issue:1st: We offer one more $coupon so that the customer can return the items back for repairing: ? R.T.Overseas [redacted] USA We strongly recommend making a note in the parcel before sending it back to clarify four things1) The reason of this return 2) Auction number, Invoice number 3) Replacement or Refund 4) Authorization number [redacted] 2nd, Cust can keep the items and we will offer here $coupon to repairing the bracelet at the local store.Thank you.Waiting for your reply thus we can offer you further assitance.Best Regards,***
To Whom It Might Concern,Thank you for your patience.We are still waiting for the update return list from shipment departmentPlease don't worry as we will issue you FULL REFUND once we confirmed the returnYour patience will be highly appreciated.Thank you.Best Regards,***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Dear StaffToday I received Another Parcel from Jewelry Room & in it was a parcel of EMERALD Earrings Which were beautiful & I was very happyThe I opened the parcel which wee Ruby Earring wick I was most happy withThen I Opened up the last one which was a Double Row Of A Ruby Braceletwhich again I Double Ruby Bracelet & This One Was All Ready Broken & I Could bit EVEN PUT IT ON THIS IS A BIG PROBLEM WITH YOUR JEWELRY ROOM & THE MAKERS WHAT DOES MAKE YOUR JEWELRY, THEY ARE MAKING CHEAP PRODUCTS & THIS IS NOT GOOD ENOUGH WITH YOUR COMPANYNOW I HAVE BOXES TO SEND BACK TO YOU TO BE FIXED I DO NOT WANT ANY REFUNDS, iI WANT MY BOXES OF JEWRELY FIXED & RETURNE TO ME. I WROTE TO *** STRAIGHT AWAY TO LET HER NOW BUT HAVE NOT HEARD BACK AS YET TO LET HER NOE THE BRACELET THAT ARRIVED TODAY WAS ALL READY BROKEN I WANT THIS LOOKED INTO, SO THAT IN HONG KONG MAKERS THAT IT ALL COMES FROM IS CHECKED RIGHT FROM THE STAFF.I HAVE AS I MENTIONED I HAVE THE BOXES TO BE RESENT & TO BE RETURNED TO ,ME WITH ALL DECENT CLASPS MENDED PROPERLY & I PREFER THEN TO PUT NEW LARGER ON INSTEAD.THIS ALL MUST BE FIXED & SENT BACK TO ME NO REFIUNDS I BOUGHT THEM ALL BECAUSE I WANTED THEM*** ADVISED ME TO SEND EVERY THING BACK BUT IT BECOMING VERY EXPENSIVE SENDING ALL THIS BACK I HAVE ALL READY ITEMS THAT I SENT BACK & WAITING ON REFUND BUT THESE BOX'S I AM TO SEND BACK ARE NOT FOR REFUND I WILL SEND THEM BACK & DO WHAT *** HAS ADVISED PUTTING ALL INFORMATION IN SIDE WITH ALL JEWELRY TO BE RETURNEDNO REFUNDS.I DID AS *** IF I WOULD SENT THEM ALL BACK C.O.DAS I AM EXPECTING TO BE CHARGED ONCE THEY ARE ALL FIXEDSO UNTIL I HEAR FROM HER, I WILL SEND THEM ALL, THE BOXES TO BE FIXED.YES WE ARE BUYING CHEAPER JEWELRY BUT WE SHOULD NOT BE GETTING BACK BROKEN JEWELRYTHANKING YOU***
Hello ***,
I understood your situation and where you coming from, and definitely know the frustration when things not lining up correctlyWe would be happy you assist you.
I have re-inserted won auction back to your shopping cartItem was auto removed from cart by our
system if no payment within daysSorry to hear due to your difficult with login and not able receive our retrieve password email response which led unsatisfying experiencesI have personally sending you an email with new password, you may reset password at anytimeItems also back into your shopping cart, ready to be checkout
For any future questions, you may contact our helpdesk using one of the two (Live Chat or eTicket)
Link >> ***
Live chat average online 13-hrs per day (except for weekend)
eTicket average response time within hrs
Thank you again for your patience and understandingPlease let us know if you need further assist
Best Regards,
*** ***
Vice President of JewelryRoom.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Customer,Thank you for your patienceWe are not sure why the parcel you returned always returned to youPlease kindly ship back the unsatisifed items back for fixing to the following address .And we will offer you double $coupon by emailPlease kindly response our email and close the Revdex.com caseThank you
?
R.T.Overseas
[redacted]
USA
We strongly recommend making a
note in the parcel before sending it back to clarify four things
1) The reason of this return 2) Auction number, Invoice number 3)
Replacement or Refund
4) Authorization number [redacted]
Only by doing so, we both can have a smoothly, fast and efficient
transaction when received the return. Best Regards,[redacted]
To Whom It Might Concern,Thank you for your patience. Sorry to inform you that before shipment we found [redacted] damaged and we full refunded you $16 on 17th Dec with Unique Transaction ID # [redacted] which should reflect into your card. Please kindly check your card....
Attached proof for your reference.Thank you.Please kindly help us close the Revdex.com case once you confirmed the refund.Thank you.Best Regards,[redacted]
To Whom It Might Concern,Thank you for your patience.We are still waiting for the update return list from shipment department. Please don't worry as we will issue you FULL REFUND once we confirmed the return. Your patience will be highly appreciated.Thank you.Best Regards,[redacted]
Thank you for your patienceFirst,we replied customer's emails and tried to resolve the issue which we asked her to return back the bracelets back for fixing and offered her $coupon for the returning feeBut unlucky,her package was returned by express company but not usHere is our suggestion
to resolve the issue:1st: We offer one more $coupon so that the customer can return the items back for repairing:
?
R.T.Overseas
[redacted]
USA
We strongly recommend making a
note in the parcel before sending it back to clarify four things1) The reason of this return 2) Auction number, Invoice number 3)
Replacement or Refund
4) Authorization number [redacted]2nd, Cust can keep the items and we will offer here $coupon to repairing the bracelet at the local store.Thank you.Waiting for your reply thus we can offer you further assitance.Best Regards,[redacted]
Thank you for your patienceFirst,we replied customer's emails and tried to resolve the issue which we asked her to return back the bracelets back for fixing and offered her $coupon for the returning feeBut unlucky,her package was returned by express company but not usHere is our suggestion to resolve the issue:1st: We offer one more $coupon so that the customer can return the items back for repairing: ? R.T.Overseas [redacted] USA We strongly recommend making a note in the parcel before sending it back to clarify four things1) The reason of this return 2) Auction number, Invoice number 3) Replacement or Refund 4) Authorization number [redacted] 2nd, Cust can keep the items and we will offer here $coupon to repairing the bracelet at the local store.Thank you.Waiting for your reply thus we can offer you further assitance.Best Regards,***
To Whom It Might Concern,Thank you for your patience.We are still waiting for the update return list from shipment departmentPlease don't worry as we will issue you FULL REFUND once we confirmed the returnYour patience will be highly appreciated.Thank you.Best Regards,***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Dear StaffToday I received Another Parcel from Jewelry Room & in it was a parcel of EMERALD Earrings Which were beautiful & I was very happyThe I opened the parcel which wee Ruby Earring wick I was most happy withThen I Opened up the last one which was a Double Row Of A Ruby Braceletwhich again I Double Ruby Bracelet & This One Was All Ready Broken & I Could bit EVEN PUT IT ON THIS IS A BIG PROBLEM WITH YOUR JEWELRY ROOM & THE MAKERS WHAT DOES MAKE YOUR JEWELRY, THEY ARE MAKING CHEAP PRODUCTS & THIS IS NOT GOOD ENOUGH WITH YOUR COMPANYNOW I HAVE BOXES TO SEND BACK TO YOU TO BE FIXED I DO NOT WANT ANY REFUNDS, iI WANT MY BOXES OF JEWRELY FIXED & RETURNE TO ME. I WROTE TO *** STRAIGHT AWAY TO LET HER NOW BUT HAVE NOT HEARD BACK AS YET TO LET HER NOE THE BRACELET THAT ARRIVED TODAY WAS ALL READY BROKEN I WANT THIS LOOKED INTO, SO THAT IN HONG KONG MAKERS THAT IT ALL COMES FROM IS CHECKED RIGHT FROM THE STAFF.I HAVE AS I MENTIONED I HAVE THE BOXES TO BE RESENT & TO BE RETURNED TO ,ME WITH ALL DECENT CLASPS MENDED PROPERLY & I PREFER THEN TO PUT NEW LARGER ON INSTEAD.THIS ALL MUST BE FIXED & SENT BACK TO ME NO REFIUNDS I BOUGHT THEM ALL BECAUSE I WANTED THEM*** ADVISED ME TO SEND EVERY THING BACK BUT IT BECOMING VERY EXPENSIVE SENDING ALL THIS BACK I HAVE ALL READY ITEMS THAT I SENT BACK & WAITING ON REFUND BUT THESE BOX'S I AM TO SEND BACK ARE NOT FOR REFUND I WILL SEND THEM BACK & DO WHAT *** HAS ADVISED PUTTING ALL INFORMATION IN SIDE WITH ALL JEWELRY TO BE RETURNEDNO REFUNDS.I DID AS *** IF I WOULD SENT THEM ALL BACK C.O.DAS I AM EXPECTING TO BE CHARGED ONCE THEY ARE ALL FIXEDSO UNTIL I HEAR FROM HER, I WILL SEND THEM ALL, THE BOXES TO BE FIXED.YES WE ARE BUYING CHEAPER JEWELRY BUT WE SHOULD NOT BE GETTING BACK BROKEN JEWELRYTHANKING YOU***
Hello ***,
I understood your situation and where you coming from, and definitely know the frustration when things not lining up correctlyWe would be happy you assist you.
I have re-inserted won auction back to your shopping cartItem was auto removed from cart by our
system if no payment within daysSorry to hear due to your difficult with login and not able receive our retrieve password email response which led unsatisfying experiencesI have personally sending you an email with new password, you may reset password at anytimeItems also back into your shopping cart, ready to be checkout
For any future questions, you may contact our helpdesk using one of the two (Live Chat or eTicket)
Link >> ***
Live chat average online 13-hrs per day (except for weekend)
eTicket average response time within hrs
Thank you again for your patience and understandingPlease let us know if you need further assist
Best Regards,
*** ***
Vice President of JewelryRoom.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Customer,Thank you for your patienceWe are not sure why the parcel you returned always returned to youPlease kindly ship back the unsatisifed items back for fixing to the following address .And we will offer you double $coupon by emailPlease kindly response our email and close the Revdex.com caseThank you
?
R.T.Overseas
[redacted]
USA
We strongly recommend making a
note in the parcel before sending it back to clarify four things
1) The reason of this return 2) Auction number, Invoice number 3)
Replacement or Refund
4) Authorization number [redacted]
Only by doing so, we both can have a smoothly, fast and efficient
transaction when received the return. Best Regards,[redacted]
To Whom It Might Concern,Thank you for your patience. Sorry to inform you that before shipment we found [redacted] damaged and we full refunded you $16 on 17th Dec with Unique Transaction ID # [redacted] which should reflect into your card. Please kindly check your card....
Attached proof for your reference.Thank you.Please kindly help us close the Revdex.com case once you confirmed the refund.Thank you.Best Regards,[redacted]
To Whom It Might Concern,Thank you for your patience.We are still waiting for the update return list from shipment department. Please don't worry as we will issue you FULL REFUND once we confirmed the return. Your patience will be highly appreciated.Thank you.Best Regards,[redacted]
Thank you for your patienceFirst,we replied customer's emails and tried to resolve the issue which we asked her to return back the bracelets back for fixing and offered her $coupon for the returning feeBut unlucky,her package was returned by express company but not usHere is our suggestion
to resolve the issue:1st: We offer one more $coupon so that the customer can return the items back for repairing:
?
R.T.Overseas
[redacted]
USA
We strongly recommend making a
note in the parcel before sending it back to clarify four things1) The reason of this return 2) Auction number, Invoice number 3)
Replacement or Refund
4) Authorization number [redacted]2nd, Cust can keep the items and we will offer here $coupon to repairing the bracelet at the local store.Thank you.Waiting for your reply thus we can offer you further assitance.Best Regards,[redacted]