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Jewelscent.com

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Jewelscent.com Reviews (7)

We've addressed this issue directly with the customer.Ms. [redacted] emailed us to let her know she wanted to cancel an order,# [redacted] , she placed. Per our policy, if an order is placed in "Pending Fulfillment",no changes can be made as it's been processed to the warehouse. This is regardlessif... it is placed during a weekday or a weekend. We use a 3PL company who ships ourorders, so we have to comply with their policy. However, our customer supportmanager has made a one-time exception to refund Ms. [redacted] for the full order,including shipping.At this time, the shipping states that the package has been delivered to Ms. [redacted] .There hasn't been any communication from her that she has sent the package backto us. When we receive the package back into our warehouse, we will make sure toprocess it as promised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Yes I Want the puny commission, however their response is unacceptable and not true as I stated in my complaint I was the one calling jewels cent and didn't receive any responseI also requested training that was promised and never receivedAlso as previously stated I did not hear from anyone until after I called and stated that I no longer wanted to be a part of jewelscentI even made attempts to get the commission I want full refund for their poor quality products as well as the lack of supportI also want a full complaint against the company postedI will certainly be letting my friends know on *** where I continue to see adds how poor the company treats their representatives as well as the am of support as well as hearing from the BBC that there are .any complaints against them.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I prefer the calm lavender candle & in a size Thank you for a quick response
Regards,
*** ***

JewelScent did receive an email from customer *** *** regarding the giveaway We explained that since it was hosted by consultant, *** ***, we are unable to view the initial agreement regarding the prize We do however, see that *** did send out a candle to ***, then
contacted us to change the shipping to herself We apologize that *** has not received the candle and would love to get it sent to her if she contacts us with her scent preference and ring size

Per our company policy, as stated under FAQ and also in the consultant sign-up page, we do not offer refunds on kit orders or products unless damaged at arrival.  We did cancel customer's subscription as requested, but did let her know that her subscription is still active until her renewal...

date, which is 3 months from date of purchase.  At renewal date, her subscription will no longer be billed.  Please see attached email correspondence between our CS team and customer for full details of cancellation.

Hello [redacted], we apologize that you had a bad experience
with our consultant program. We do have
internal notation that someone reached out for a training call, but was unable
to reach you. You will be unsubscribed
from our list effective immediately.
Unfortunately, we are unable to reimburse you for your kit
as per our policy, refunds are ineligible for used products and subscription
fees. Regarding your commission, we see
that you have a balance of $16.30. An
email from [redacted] should have been sent to you to activate your card. We also see that a customer support
specialist emailed you with a link to instructions to activate your card as
well. As of today, your card is still in
pre-activation. Once you go through the
process to activate it, your funds will be available

We've addressed this issue directly with the customer.Ms. [redacted] emailed us to let her know she wanted to cancel an order,#[redacted], she placed. Per our policy, if an order is placed in "Pending Fulfillment",no changes can be made as it's been processed to the warehouse. This is regardlessif...

it is placed during a weekday or a weekend. We use a 3PL company who ships ourorders, so we have to comply with their policy. However, our customer supportmanager has made a one-time exception to refund Ms. [redacted] for the full order,including shipping.At this time, the shipping states that the package has been delivered to Ms. [redacted].There hasn't been any communication from her that she has sent the package backto us. When we receive the package back into our warehouse, we will make sure toprocess it as promised.

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Address: 955 W Imperial Hwy #120, Brea, California, United States, 92821

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