Sorry for late respond, here is our statement regarding the complaint was submitted on 8/12/2015,[redacted](Manager) stated that when she came to shop on 8/12/2015 and she mentioned that her car wontstart so [redacted] towed her car from her resident, upon diagnosing , [redacted] gave her estimate around $700.00...
parts and labor with one year of warranty on parts and labor, she denied to do pay that amountand ask if she brought parts how much it would cost to replace it, id mention that if she wants tobrought parts from market, parts could be replaced at the cost of $140.00 plus towing but there was nowarranty on parts , only on labor if parts was not replaced correctly , she was agreed on it , finally [redacted]replaced fuel pump and she drove her car to her home safely , same day she called back at shop andmentioned that her car won't start again so another mechanic [redacted] went to her residence and upondiagnosing, he mentioned that engine won't getting fuel, also mentioned her that labor only covers, ifparts was bad she had to pay for labor and parts, she denied, please advise what we should do in thisscenarioThank You[redacted]General ManagerRichland Hills Exxon
Sorry for late respond, here is our statement regarding the complaint was submitted on 8/12/2015,[redacted](Manager) stated that when she came to shop on 8/12/2015 and she mentioned that her car wontstart so [redacted] towed her car from her resident, upon diagnosing , [redacted] gave her estimate around $700.00...
parts and labor with one year of warranty on parts and labor, she denied to do pay that amountand ask if she brought parts how much it would cost to replace it, id mention that if she wants tobrought parts from market, parts could be replaced at the cost of $140.00 plus towing but there was nowarranty on parts , only on labor if parts was not replaced correctly , she was agreed on it , finally [redacted]replaced fuel pump and she drove her car to her home safely , same day she called back at shop andmentioned that her car won't start again so another mechanic [redacted] went to her residence and upondiagnosing, he mentioned that engine won't getting fuel, also mentioned her that labor only covers, ifparts was bad she had to pay for labor and parts, she denied, please advise what we should do in thisscenarioThank You[redacted]General ManagerRichland Hills Exxon