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Jewish Hospital Medical Center South

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Jewish Hospital Medical Center South Reviews (12)

Dear Mr [redacted] This letter in response to the Revdex.com complaint you filed on 2/22/2016, as well as our phone conversation on 3/10/In your complaint, you indicated that there are multiple bills on your credit report for hospital bills resulting from your identity being stolen One of our main priorities is to ensure that any and all balances that have been billed to you and reported to bad debt are not done so in error.After a full review of the accounts in question, and due to the reasons listed below, we have found that all accounts billed under the social security number you provided to me on 3/10/were rightfully billed to you, and were rightfully placed in bad debt.• The Kentucky driver's license number of [redacted] you provided to me matches the driver’s license on file.• The address you provided me on 3/10/to mail this letter matches the addresses on file in which statements have been mailed to.• The signature on the driver's license matches the signatures on all consent forms on file.This decision will stand pending receipt of a police report provided by youYou can mail your police report toAttn: Customer Service Supervisor ?? ?ox Louisville, KY 40202###-###-####You are a valued customer, and I hope that you will continue to choose KentuckyOne Health as your provider of choice: If you have any questions or concerns, please feel free to contact me at ###-###-####.Respectfully, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

I received the Revdex.com complaint letter on 9/22/The patients balance has been adjusted to $and has been removed from the collection agencyI have called the patient and left a message to inform him that the account was resolved today [redacted] Patient Accounting Customer Service Supervisor

Business Response to a Complaint Complaint ID#: [redacted] Company Name: KentuckyOne Health Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] [redacted] Staff Member: Response: After review, the balance of $has been adjusted to a $balance, and the collection agency has been notified to remove and close this accountThey will notify all bureaus that have been reported toThe patient's other accounts were already at a correct balance of $Those accounts remain the same Sent on: 11/12/1:39:PM

After reviewing this account, it was determined an adjustment was appropriateThe balance has been adjusted to $and I contacted the patient to relay this informationShe was satisfied with the outcome. *** ***
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This email is in response to *** ***’s message on 3/14/16.Mr*** is not only disputing the balance of $409.00, but any account that is linked to his social security numberAfter review of all the accounts linked to Mr***’s social security number, we have found consistent signatures on all consent forms which seem to match the driver’s license on fileBecause of this, we are holding the patient on file responsible for these balances.I attempted to call Mr*** on 3/24/at 4:38pm to reiterate to him how important it is that he mail a copy of his drivers license and police report to.ATTN: Customer Service SupervisorPO Box 2587Louisville, KY 40202I infomed Mr*** of this on 3/10/and have yet to receive anythingI as stated before, the decision to leave Mr*** liable for this balance stands pending receipt of this information from him.Thank you,*** ***Customer Service SupervisorVendor Management SupervisorConifer Health Solutions

I received the Revdex.com complaint letter on 9/22/15. The patients balance has been adjusted to $0.00 and has been removed from the collection agency. I have called the patient and left a message to inform him that the account was resolved today.
 
 
[redacted]
 
Patient...

Accounting
Customer Service Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per discussed in the conversation I had with Kentucky One customer service, this will be pending until they receive the police report. I know for a fact the addresses would not match up with a past drivers license that was stolen as I had just moved here a year ago. There has been no letters received from Kentucky One to this address. I'm also positive that the signature on my license will not match up to the signature of the person getting treatment. I will send in multiple signatures on past documents for comparison as per discussed on 3/10. Please correct theses mistakes on your response since they are simply incorrect. 
Regards,
[redacted]

Dear Mr. [redacted]This letter in response to the Revdex.com complaint you filed on 2/22/2016, as well as our phone conversation on 3/10/2016. In your complaint, you indicated that there are multiple bills on your credit report for hospital bills resulting from your identity being stolen....

One of our main priorities is to ensure that any and all balances that have been billed to you and reported to bad debt are not done so in error.After a full review of the accounts in question, and due to the reasons listed below, we have found that all accounts billed under the social security number you provided to me on 3/10/2016 were rightfully billed to you, and were rightfully placed in bad debt.• The Kentucky driver's license number of [redacted] you provided to me matches the driver’s license on file.• The address you provided me on 3/10/16 to mail this letter matches the addresses on file in which statements have been mailed to.• The signature on the driver's license matches the signatures on all consent forms on file.This decision will stand pending receipt of a police report provided by you. You can mail your police report toAttn: Customer Service Supervisor ?? ?ox 2587 Louisville, KY 40202###-###-####You are a valued customer, and I hope that you will continue to choose KentuckyOne Health as your provider of choice: If you have any questions or concerns, please feel free to contact me at ###-###-####.Respectfully,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]
Not much info in their reply. Not sure How they resolved this - just wrote off or found insurance payment. No explanation of problem given or apology for problem. Thanks for your help in resolving this for me.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
KentuckyOne Health
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
After review, the balance of $816 has been adjusted to a $0.00 balance, and the collection agency has been notified to remove and close this account. They will notify all bureaus that have been reported to. The patient's other accounts were already at a correct balance of $100.00. Those accounts remain the same.
Sent on: 11/12/2015 1:39:28 PM

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Address: 225 Abraham Flexner Way, Louisville, Kentucky, United States, 40202

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kentuckyonehealth.org

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Shady, yet now dead: once upon a time this website was reported to be associated with Jewish Hospital Medical Center South, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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