Jewish Hospital & St. Mary's HealthCare

The account will be removed from bad debt and placed back with early out so the patient can continue to make payments. I explained to the patient that he must call to make a payment arrangment this time. Simply sending in payments does not prevent an account from moving to bad debt. I explained...

to him that making payment arrangement, and complying with that payment arrangment is the only way to prevent an account from moving to bad debt.  A letter will be sent to the credit bureau as well as the patient stating the account has been removed and closed from bad debt.
Thank you,
[redacted].

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Kentucky One Health/Jewish Hospital
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:...


[redacted]
Staff Member:
Response:
The patients complaint was that she received a bill from Jewish Hospital for dates of service 7/16/2013 for $629.08 and total charges at that time were $3078.58. Patient had another date of service at Jewish Hospital East on 7/12/2013 for issues related to the visit on 7/16/2013. [redacted] initially paid on the charges for $629.08, however we combined the accounts for one charge to the insurance due to services being related. We refunded [redacted] the total payment, and then rebilled [redacted] with the corrected charges. [redacted] reprocessed bill changing the out of pocket responsibility for the patient. The total charges were increased by $1253.83 from the previous visit on 7/12/2013. This increased her out of pocket responsibility by $129.36. The bill that she received was for the total amount left on the accounts after they were combined. We did receive correspondence from the patient on 5/13/2015 and the account was being reviewed. At this time the patient has no balance due, and the bill has been paid in full, with the last payment being received on 05/06/2015. Please let me know if you need further information.
Sent on: 5/29/2015 11:47:32 AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
I have had to make payment plans to the collection agency because no one at Jewish would listen to my problems. I will try and contact Jewish and see if they will take my account back from the collection agency.  The collection agency was given my monthly cancelled checks showing I was up to date on my payment plan and this account had been dropped from my payment plan resulting in no billing statement issued the month I was turned over to collections. They still said it was not enough evidence proving I was not default. I am not the only one who has these issues I have friends that HAD to go to Jewish for treatment and they turned them over to collections as well, same story as mine they had payed their bills on time but still was sent to collections.  This is the second time I have had to go through this with Jewish and now if Jewish does not take my account back from collections I will have to pay over 400.00 a month until I pay off the 2,200.00 they say I defaulted on and I can't afford to do that without some major budgeting compromises.  I will reach out to Jewish and try to get them to get my account back to them from collections.  My credit score is very good or was and if this ruins my credit I don't know what I will do. I'm 42 years old and if they ruin my credit I will be in a crunch next time I try to take out a big loan.  They gave me the run around and If I can work with them know I will say thanks to Revdex.com for stepping in to protect those of us who pay our way instead of letting bills go unpaid. I'm honest and I expect honesty from major Corporations when I'm doing all I can to take care of my responsiblities. I will agree to reconcile this case if Jewish takes back my account and returns me to my previous payment plan that I can afford each month.
Thank you for your help,
[redacted]