After further consideration of your request it has been approved to refund the application deposit receivedPlease call the management office to discuss any details.Sincerely,Vista Del Rey Management
Dear Ms [redacted] ,I understand that you applied to move in with Vista Del Rey Apartments and that you have been approved with the consideration of an additional deposit to be paid due to an eviction that was discoveredWhen you applied you were given the opportunity to review your Resident Qualifying Criteria and the Application Agreement, both of which you did sign and were aware of the process of the applicationAfter reviewing the Application you submitted you did not disclose an eviction for the section of Rental/Criminal History, and when an applicant does not discloses negative rental such as this it is considered to be falsification of the applicant ion and may be deniedHowever, considering that the eviction was over months and was the only situation discovered we considered and approved your application with the additional deposit as allowed per our Second Chance policy listed in paragraph of the Resident Qualifying CriteriaAt this point you have decided to withdraw and not move-in, and as mentioned in paragraph of the Application Agreement that you signed, once approved, if you fail to sign the Lease Contract, then we may retain the application deposit as liquidated damagesTherefore, your request for a refund is denied as allowed per the terms of our agreement and we terminate all further obligations under the application agreement you have signed.Best Regards, [redacted] ***Property Manager?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I don't have to agree to pay more moneyThey said if I chose not to sign the lease after the lease was said to begin then I'll have a reletting feeI don't have to pay to move in and I never tell anyone about the judgment that's my right as wellThey are just trying to find ways to make moneyI work in fraudI will fight til the end
Regards,
*** ***
After further consideration of your request it has been approved to refund the application deposit received. Please call the management office to discuss any details.Sincerely,Vista Del Rey Management
Dear Ms. [redacted],I understand that you applied to move in with Vista Del Rey Apartments and that you have been approved with the consideration of an additional deposit to be paid due to an eviction that was discovered. When you applied you were given the opportunity to review your Resident...
Qualifying Criteria and the Application Agreement, both of which you did sign and were aware of the process of the application. After reviewing the Application you submitted you did not disclose an eviction for the section of Rental/Criminal History, and when an applicant does not discloses negative rental such as this it is considered to be falsification of the applicant ion and may be denied. However, considering that the eviction was over 6 months and was the only situation discovered we considered and approved your application with the additional deposit as allowed per our Second Chance policy listed in paragraph 6 of the Resident Qualifying Criteria. At this point you have decided to withdraw and not move-in, and as mentioned in paragraph 6 of the Application Agreement that you signed, once approved, if you fail to sign the Lease Contract, then we may retain the application deposit as liquidated damages. Therefore, your request for a refund is denied as allowed per the terms of our agreement and we terminate all further obligations under the application agreement you have signed.Best Regards,[redacted]Property Manager?
Dear [redacted], I understand that the break in the plumbing line caused yourself and all of our resident an inconvenience, and when we do have work scheduled that will require water to be shut off we make every effort to communicate with the community in order to make...
arrangement. Unfortunately, the line break was an unexpected situation that happened and in order to complete repairs, it did require all water to be shut off. I know when situations, such as water shut off happen it can cause other problems like a restriction in water flow and restriction of the flow of hot water. Unfortunately I cannot guarantee that we will never encounter a situation like this again, however, I can ensure that my stuff works, professionally and efficiently to correct situations like this.
I apologize in the delay but I wanted to ensure I had all the information gathered. [redacted] had applied at our property on 04/12/17, they emailed me on 04/24/17 that they wanted to cancel their application. We agreed to refund their deposit and informed them that they would receive it within...
30 days. In the email dated 04/25/17, they were supposed to give an updated forwarding address and they failed to provide me with one.Therefore, as normal practice the check was mailed out to the address they provided on the application. We sent out the final account statement and the refund check however, both items were returned. The checks are sent from New Jersey where our corporate office is located and she has reached out to me letting me know she is sending us the check and we should have it by tomorrow, Thursday, July 20, 2017. I have reached out to the resident via email to let them know that we will have their check. Again, we did everything on our end to ensure this refund was processed accordingly.Unfortunately, Cameron Brow failed to provide us with an accurate address so it has elongated the process. I have attached copies of the returned envelope.Thank you for your time and please let me know if there is anything else you need from me.[redacted]
As per the previous resident's request, we are unable to remove any balance(s) on the account due to the eviction status. It appears that the property received judgement for rent. We provide receipts to residents but do not keep any receipts. If you have a copy of a receipt for...
the rent you stated you paid, please provide us with a copy and we would be more than happy to research this further.
After further consideration of your request it has been approved to refund the application deposit receivedPlease call the management office to discuss any details.Sincerely,Vista Del Rey Management
Dear Ms [redacted] ,I understand that you applied to move in with Vista Del Rey Apartments and that you have been approved with the consideration of an additional deposit to be paid due to an eviction that was discoveredWhen you applied you were given the opportunity to review your Resident Qualifying Criteria and the Application Agreement, both of which you did sign and were aware of the process of the applicationAfter reviewing the Application you submitted you did not disclose an eviction for the section of Rental/Criminal History, and when an applicant does not discloses negative rental such as this it is considered to be falsification of the applicant ion and may be deniedHowever, considering that the eviction was over months and was the only situation discovered we considered and approved your application with the additional deposit as allowed per our Second Chance policy listed in paragraph of the Resident Qualifying CriteriaAt this point you have decided to withdraw and not move-in, and as mentioned in paragraph of the Application Agreement that you signed, once approved, if you fail to sign the Lease Contract, then we may retain the application deposit as liquidated damagesTherefore, your request for a refund is denied as allowed per the terms of our agreement and we terminate all further obligations under the application agreement you have signed.Best Regards, [redacted] ***Property Manager?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I don't have to agree to pay more moneyThey said if I chose not to sign the lease after the lease was said to begin then I'll have a reletting feeI don't have to pay to move in and I never tell anyone about the judgment that's my right as wellThey are just trying to find ways to make moneyI work in fraudI will fight til the end
Regards,
*** ***
After further consideration of your request it has been approved to refund the application deposit received. Please call the management office to discuss any details.Sincerely,Vista Del Rey Management
Dear Ms. [redacted],I understand that you applied to move in with Vista Del Rey Apartments and that you have been approved with the consideration of an additional deposit to be paid due to an eviction that was discovered. When you applied you were given the opportunity to review your Resident...
Qualifying Criteria and the Application Agreement, both of which you did sign and were aware of the process of the application. After reviewing the Application you submitted you did not disclose an eviction for the section of Rental/Criminal History, and when an applicant does not discloses negative rental such as this it is considered to be falsification of the applicant ion and may be denied. However, considering that the eviction was over 6 months and was the only situation discovered we considered and approved your application with the additional deposit as allowed per our Second Chance policy listed in paragraph 6 of the Resident Qualifying Criteria. At this point you have decided to withdraw and not move-in, and as mentioned in paragraph 6 of the Application Agreement that you signed, once approved, if you fail to sign the Lease Contract, then we may retain the application deposit as liquidated damages. Therefore, your request for a refund is denied as allowed per the terms of our agreement and we terminate all further obligations under the application agreement you have signed.Best Regards,[redacted]Property Manager?
A settlement was agreed upon as shown in the attachment.
Dear [redacted], I understand that the break in the plumbing line caused yourself and all of our resident an inconvenience, and when we do have work scheduled that will require water to be shut off we make every effort to communicate with the community in order to make...
arrangement. Unfortunately, the line break was an unexpected situation that happened and in order to complete repairs, it did require all water to be shut off. I know when situations, such as water shut off happen it can cause other problems like a restriction in water flow and restriction of the flow of hot water. Unfortunately I cannot guarantee that we will never encounter a situation like this again, however, I can ensure that my stuff works, professionally and efficiently to correct situations like this.
The issues have been addressed and resolved with the resident(s).
We would like clarification if the applicant withdrew her application before appropriately responding.
I apologize in the delay but I wanted to ensure I had all the information gathered. [redacted] had applied at our property on 04/12/17, they emailed me on 04/24/17 that they wanted to cancel their application. We agreed to refund their deposit and informed them that they would receive it within...
30 days. In the email dated 04/25/17, they were supposed to give an updated forwarding address and they failed to provide me with one.Therefore, as normal practice the check was mailed out to the address they provided on the application. We sent out the final account statement and the refund check however, both items were returned. The checks are sent from New Jersey where our corporate office is located and she has reached out to me letting me know she is sending us the check and we should have it by tomorrow, Thursday, July 20, 2017. I have reached out to the resident via email to let them know that we will have their check. Again, we did everything on our end to ensure this refund was processed accordingly.Unfortunately, Cameron Brow failed to provide us with an accurate address so it has elongated the process. I have attached copies of the returned envelope.Thank you for your time and please let me know if there is anything else you need from me.[redacted]
As per the previous resident's request, we are unable to remove any balance(s) on the account due to the eviction status. It appears that the property received judgement for rent. We provide receipts to residents but do not keep any receipts. If you have a copy of a receipt for...
the rent you stated you paid, please provide us with a copy and we would be more than happy to research this further.