Jewlr.com

Jewlr refuses to change the shippers info on the commercial invoice for my ring to be returned to canada for a repairI am employed in the US Export/Import field and Jewlr wants me to sign my name to legal documents that have incorrect information on themI have tried to get this issue resolved through Jewlr for weeks to no availI have spoken to many people in customer service regarding this and no one is willing to change the commercial invoice to reflect the correct and accurate informationThe customer service agents will not revise the commercial invoice to reflect the correct information I then asked for the money that I paid for shipping to have my ring repaired be refunded, and I was told that is something they "can't" do Not only did I pay for a ring that broke within less than a year but then I also paid an additional amount for shipping to have it repaired and that won't be refunded

Jewlr refuses to change the shippers info on the commercial invoice for my ring to be returned to canada for a repairI am employed in the US Export/Import field and Jewlr wants me to sign my name to legal documents that have incorrect information on themI have tried to get this issue resolved through Jewlr for weeks to no availI have spoken to many people in customer service regarding this and no one is willing to change the commercial invoice to reflect the correct and accurate informationThe customer service agents will not revise the commercial invoice to reflect the correct information
I then asked for the money that I paid for shipping to have my ring repaired be refunded, and I was told that is something they "can't" do
Not only did I pay for a ring that broke within less than a year but then I also paid an additional amount for shipping to have it repaired and that won't be refunded

I purchased a pair of earrings in mid-MayThey were a Mother's Day gift for my motherApproximately Weeks after Mother's Day, My Mother reached up and touched her earThatis when she noticed that the majority of the earring was missingUnfortunately, She lost the part that was still in her earI called jewlr.com and asked for a repairI was told that since there was nothing to repair, they couldn't provide that optionI then asked for a replacementAgain that was deniedI was told that I could purchase a new pair to which I was offered 50% off the price

Bought mother's day ring on 5/04/ring was received but had wrong ago e placed in itWhen I called with complaint I was told my ring would be rushed and is have it back by 5/26/My ring still has not been returned and I'm ***I was told it would be back today but when I called with complai t the first time I was told it be expedited.I WA t my correct ring and a refundThis company has got no clue how to treat it's customersAnd the excuse of we make mistakes does t make this okayAlmost $for a ring that was indorrs fly made and then not following thru with what I was originally told is NOT okay***

Products are misrepresented in quality and materialsA close reading of the description will show a lack of concern for U.Sgovernment regulations
Our daughter is soon graduating from collegeSince she doesn't care for her school's class ring collection we offered to let her purchase a ring of her choiceAfter much searching she narrowed it down to the Espiral ring on your siteIt has what she wanted, rose gold, diamond accents, and most importantly, an emerald as green is her favorite color
Or so we thoughtHaving never used Jewlr I did some research and found that your site appears to be quite deceivingIn particular, why would your "simulated stone" come from Swarovski which is known for its crystal GLASSThis made me question the wording, what's the difference between a "genuine birthstone" and a "colored gemstone"? Unless it's a quality clear diamond wouldn't all birthstones be a colored gemstone?
Here's your item description:
Featuring a 3mm princess cut ce

The mother's ring I bought for a Christmas gift for my daughter lost its first stone one month after she received it I was told to send it in for repairsThree weeks after receiving it back it lost the second stoneAgain, sent it in for repairsOne month after receiving it back the first stone fell out AGAIN! I request a refund, I was told NO, they have agreed to remake the ring as was originally orderedI asked if they could upgrade the stones to genuine, please know these stones are aquamarine($19.00) and Citrine($15.00) maybe that would help the stones from cracking and falling outAgain I was told NOBut each time I am told no, I am also told how important customer satisfaction is to the company I do not think the quality of the product is what you claimI want a full refundThe stones started having problems one month after my daughter received the ring